Customer Service Representatives: Salary, Job Description, How To Become One, and Quiz

Stan T.Career, OverviewLeave a Comment

Job description

Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
Read more about what does a Customer Service Representative really do at work and what is it like being and working as one.



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Salary

Average salary
$36470 per year

Average hourly wage
$18 per hour


Customer Service Reps with little to no experience tend to make between $22140 and $26730 while the more experienced ones can earn over $42970 per year.

Top 5 paying statesHourlyAnnual
DC$23$46,880
MA$21$43,620
CA$20$41,850
CT$20$41,160
NY$20$40,830

One of the easiest ways to increase your salary as a Customer Service Representative is to move to a higher paying state like DC. Right now, the highest paying states for Customer Service Reps are DC, MA, CA, CT and NY.

However, a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be twice as high than where you are currently at now.

Three other factors that can increase your salary as a Customer Service Representative is the degree you hold, the industry you work in, and lastly the company you work for.


Requirements

Recommended degree level
High School Diploma (or GED)

We asked other Customer Service Reps what degree they had when they got the job and most of them said they had a High School Diploma followed by a Bachelor’s Degree.

Other than that, we also asked them what did they major in and here are the most popular majors that came up.

Receptionist
Customer Service Support/Call Center/Teleservice Operation
Read more about how to become a Customer Service Representative and the degree, training and education you need.

Pros and Cons

Here are some of the pros and cons of being a Customer Service Representative.

PROS
Suitable for people who likes to start and carry out projects
Suitable for people who values relationships between co-workers and customers and wants to work in a friendly non-competitive environment
This career is perfect for people who love to work indoors.
It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.
Normal working hours (40 hours per week)
CONS
Not suitable for people who likes to work with designs
One of the lowest paying jobs

What is the job like

Job satisfaction
61%

Is this job meaningful
44%


61% of Customer Service Reps said they were satisfied with their job and 44% said they feel like their job is making other people’s lives better.


Is this right for me

Best personality for this career
The Entrepreneurs and The Helpers

You can read more about these career personality types here.

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like working with, communicating with, and teaching people. They like helping or providing service to others.



Learn more about Customer Service Representatives

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Related career information

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