Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Reps with little to no experience tend to make between $22140 and $26730 while the more experienced ones can earn over $42970 per year.
|Top 5 paying states||Hourly||Annual|
One of the easiest ways to increase your salary as a Customer Service Representative is to move to a higher paying state like DC. Right now, the highest paying states for Customer Service Reps are DC, MA, CA, CT and NY.
However, a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be twice as high than where you are currently at now.
Three other factors that can increase your salary as a Customer Service Representative is the degree you hold, the industry you work in, and lastly the company you work for.
We asked other Customer Service Reps what degree they had when they got the job and most of them said they had a High School Diploma followed by a Bachelor’s Degree.
Other than that, we also asked them what did they major in and here are the most popular majors that came up.
|Customer Service Support/Call Center/Teleservice Operation|
Pros and Cons
Here are some of the pros and cons of being a Customer Service Representative.
|Suitable for people who likes to start and carry out projects|
|Suitable for people who values relationships between co-workers and customers and wants to work in a friendly non-competitive environment|
|This career is perfect for people who love to work indoors.|
|It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.|
|Normal working hours (40 hours per week)|
|Not suitable for people who likes to work with designs|
|One of the lowest paying jobs|
What is the job like
61% of Customer Service Reps said they were satisfied with their job and 44% said they feel like their job is making other people’s lives better.
Is this right for me
You can read more about these career personality types here.
People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.
perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
directly supervise and coordinate the activities of clerical and administrative support workers.
investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature. Includes workers who collect and keep record of samples of products or materials.
Related career information
Customer Service Reps job description, Customer Service Reps salary, Customer Service Reps information, what is the job of a Customer Service Representative like, pros and cons about Customer Service Representatives, colleges and universities for Customer Service Representatives, is Customer Service Representatives the right career for me, careers in Office and Administration
Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster