Career Quiz and Most Suitable Personality
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Customer Service Reps
Customer Service Reps interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Career Quiz
In this career quiz, there are 10 questions that will give you a pretty good perspective on whether the career of a Customer Service Representative is right for you.
There are 3 answers to each question: Dislike, Okay and Like.
Answer “Dislike” if you tell yourself “Ugh… Sounds boring” or “I’m not sure”
Answer “Okay” if you tell yourself “Umm… I think I will be okay with that”
Answer “Like” if you tell yourself “Yes, I’m interested”
Ready? Let’s start
| Question | Dislike | Okay | Like |
|---|---|---|---|
| You are interested in principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |||
| You are interested in the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |||
| Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. | |||
| Check to ensure that appropriate changes were made to resolve customers’ problems. | |||
| You like starting up and carrying out projects. | |||
| You like leading people and making many decisions. You don’t mind risk taking and dealing with business. | |||
| You like working with, communicating with, and teaching people. | |||
| You like helping or providing service to others. | |||
| You like following set procedures and routines. | |||
| You like working with data and details more than with ideas. |
Your Results
Done?
Now count how many points you have.
Dislike = 0 point.
Okay = 1 point.
Like = 2 points.
After you’re done counting your points. Click below to view your results.
Suitable Personality
The Entrepreneurs and The Helpers
People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
You can read more about these career personality types here.
Typical Day
Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints..
Here is what a typical day’s work for a Customer Service Representative looks like:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Find out more about what Customer Service Reps do at work.
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Learn more about Customer Service Reps
| Summary | |
| Job Description | |
| Salary | |
| Requirements | |
| Quiz (You are here) |
Related to Customer Service Reps Quiz
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One Comment on “Should I Become a Customer Service Representative (One Minute Quiz)”
I think I am the right person for a customer rep job.