Day in the life of
Customer Service Rep – Isabella Biava
I worked an 8 hour shift 5 days a week, all remotely. My tasks were to handle the bookings that we received through a booking platform. The job was very well structured so that one day I was taking care of payments, other days to respond to queries from potential customers, sometimes to reply to questions from customers or requests documents needed by the boat operator. Most of the time by email but sometimes I would handle inbound and outbound calls.
The ultimate purpose was to help our clients through a smooth booking process making sure they receive the necessary information for the cruise they booked. I was also interacting with the boat operators sending the necessary information they needed to confirm the booking and accommodate the guests.
- Remote work – Although I had a fixed schedule I could ask for changes and I could work from anywhere in the world as long as I kept the schedule
- Amazing work environment, even though the majority of us were working remotely there was an amazing company culture where everybody was helping and supporting each other, communicating via Skype or other chat systems. Relationships were kept friendly and professional at the same time.
- A lot of learning about new destinations and the diving and cruising world
- A variety of tasks to keep you entertained
- Constant evaluation and rewarding
- Possibility to grow within the company
- Sense of belonging and appreciation
- Travel incentives
- Constant training on the job
- Entry-level salary
- Although I could work from anywhere, as long as I kept the assigned working hours, I didn’t like that I was tight to a schedule and I couldn’t manage my time as I wanted
Customer Service Reps
interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.