.jpg)
Customer Service Representatives
Other names for this job might include Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster
- $34560Salary
- 61%Job satisfaction
- EasyBecoming one
- MediumJob growth
C
Customer Service Reps: Know It All In 1 Minute
Table of Contents
In this career summary, you will find out what the job of A Customer Service Rep is about and what it is like.
After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.
Job description
Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Become one
Interested in becoming A Customer Service Rep? Find the right schools that can help you to become one. This service is free thanks to our sponsors.
Click to start becoming a Customer Service RepresentativeSalary
Customer Service Reps with little to no experience tend to make between $20250 and $25040 while the more experienced ones make over $40830 per year.
| Top 5 paying states | Hourly | Annual |
|---|---|---|
| DC | $20.71 | $43070 |
| MA | $19.62 | $40800 |
| CA | $19.31 | $40160 |
| CT | $19.07 | $39660 |
| NY | $18.83 | $39170 |
1 of the easiest ways to increase your salary as A Customer Service Rep is to move to a higher paying state like DC. Right now, the highest paying states for Customer Service Reps are DC, MA, CA, CT and NY.
However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.
3 other factors that can increase your salary as A Customer Service Rep is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).
Requirements
We asked other Customer Service Reps what degree they had when they got the job and most of them said they had a High School Diploma followed by Bachelors degree.
Other than that we also asked them what did they major in and here are the most popular majors that came up.
| Receptionist |
| Customer Service Support/Call Center/Teleservice Operation |
Another popular question from our readers is what makes A Customer Service Rep successful or would they be good in this career.
Well, we found that most successful Customer Service Reps have these 5 skillsets.
| Active Listening |
| Speaking |
| Service Orientation |
| Reading Comprehension |
| Critical Thinking |
In addition to that, 1 common characteristic among successful Customer Service Reps is they are good at Attention to Detail. Here are the top 5 common characteristics.
| Attention to Detail |
| Cooperation |
| Integrity |
| Dependability |
| Concern for Others |
Pros and Cons
Here are some reasons why you should and shouldn’t choose A Customer Service Rep as your career.
| PROS |
|---|
| Suitable for people who likes to start and carry out projects |
| Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment |
| This career is perfect for people who love to work indoors. |
| It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career. |
| Normal working hours (40 hours per week) |
| CONS |
|---|
| Not suitable for people who likes to work with designs |
| One of the lowest paying jobs |
There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.
A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.
What is the job like
On a normal working week Customer Service Representatives work 40 hours per week.
61% of Customer Service Reps said they were satisfied with their job and 44% said they feel like their job is making other people’s lives better.
Is this right for me
You can read more about these career personality types here.
People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
How we can help
Start your journey to be A Customer Service Rep
Yes, I'm sure
Trusted by over 50,000 fans
[easy-followers title=”” nofollow=”1″ total_type=”text_before” columns=”2″ template=”tinycolor”]Career type
Office and Administration Green Increased DemandResearch, Design and Consulting Services
Administrative and Information Support
Consumer Services
Buying and Merchandising
Other Careers Like This
Help Others Out
Learn more about Customer Service Reps
| Summary (You are here) | |
| Job Description | |
| Salary | |
| Requirements | |
| Is This Right For Me |
Study To Be A Customer Service Rep
Related to Customer Service Representatives Career Information
Customer Service Representatives job description, Customer Service Representatives salary, Customer Service Representatives information, what is the job of a Customer Service Representative like, pros and cons about Customer Service Representatives, colleges and universities for Customer Service Representatives, is Customer Service Representatives the right career for me, Easy careers to get into, careers in Office and Administration
Additional resources
http://www.bls.gov/OOH/office-and-administrative-support/customer-service-representatives.htmhttp://www.icmi.com/
http://www.scic.com/
[schema type=”review” url=”https://www.owlguru.com/” name=”OwlGuru.com” description=”OwlGuru.com is a career and college finder site. We help students to find a career and college that is right for them.” rev_name=”Customer Service Representatives” rev_body=”Customer Service Reps interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.” author=”Stanley Tan” user_review=”3.5″ min_review=”1″ max_review=”5″ ]