Job description

Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.

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Salary

Customer Service Reps with little to no experience tend to make between $22140 and $26730 while the more experienced ones can earn over $42970 per year.

One of the easiest ways to increase your salary as a Customer Service Representative is to move to a higher paying state like DC. Right now, the highest paying states for Customer Service Reps are DC, MA, CA, CT and NY.

However, a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be twice as high than where you are currently at now.

Three other factors that can increase your salary as a Customer Service Representative is the degree you hold, the industry you work in, and lastly the company you work for.

Requirements

We asked other Customer Service Reps what degree they had when they got the job and most of them said they had a High School Diploma followed by a Bachelor’s Degree.

Other than that, we also asked them what did they major in and here are the most popular majors that came up.

Pros and Cons

Here are some of the pros and cons of being a Customer Service Representative.

What is the job like

61% of Customer Service Reps said they were satisfied with their job and 44% said they feel like their job is making other people’s lives better.

Is this right for me

You can read more about these career personality types here.

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like working with, communicating with, and teaching people. They like helping or providing service to others.

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