Annual Salary, Salary Range, and Highest Paying States and Industries
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Customer Service Reps
Customer Service Reps interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Table of contents
- Average salary
- Starting salary
- Salary rank
- Salary range
- Highest paying states
- Highest paying industries
Average salary
Starting salary
Entry-level Customer Service Representatives with little to no experience can expect to make anywhere between $24,120 to $28,760 per year or $12 to $14 per hour. Similar to any other job, their salary will increase as they gain experience.
Salary rank
We wanted to make it easy for our readers to compare the salary of Customer Service Representatives to all the other careers out there. So we created Salary Rank. We compared the salary of all careers then we gave them a rank of A, B, C, or D depending on where their average salary sit in comparison to other careers.
Salary range
| Level | Hourly | Annual |
|---|---|---|
| Highest (Top 10%) | $28 | $57,830 |
| Senior (Top 25%) | $22 | $45,400 |
| Middle (Mid 50%) | $17 | $35,830 |
| Junior (Bottom 25%) | $14 | $28,760 |
| No experience (Bottom 10%) | $12 | $24,120 |
Highest paying states
| State | Hourly | Annual |
|---|---|---|
| DC | $23 | $47,510 |
| MA | $22 | $46,010 |
| WA | $21 | $44,630 |
| NY | $21 | $44,260 |
| CA | $21 | $43,710 |
| MN | $21 | $42,710 |
| CT | $20 | $42,500 |
| NJ | $20 | $42,460 |
| NH | $20 | $41,340 |
| MD | $20 | $41,290 |
Another simple way to increase your salary as a Customer Service Representative is to move to a higher paying state. However moving to a higher paying state like DC doesn’t guarantee that you will make more because the expenses at DC might be much higher than where you are currently living at right now.
According to BLS, the highest paid Customer Service Reps are in the states of DC, MA, WA, NY and CA.
Highest paying industries
| Salary by industry | Annual | Hourly |
|---|---|---|
| Postal Service (Federal Government) | $69620 | $33.47 |
| Natural Gas Distribution | $61800 | $29.71 |
| Other Pipeline Transportation | $55410 | $26.64 |
| Iron and Steel Mills and Ferroalloy Manufacturing | $53790 | $25.86 |
| Aerospace Product and Parts Manufacturing | $52020 | $25.01 |
| Other Investment Pools and Funds | $52000 | $25.00 |
| Support Activities for Water Transportation | $51480 | $24.75 |
| Electric Power Generation, Transmission and Distribution | $49890 | $23.98 |
| Communications Equipment Manufacturing | $49340 | $23.72 |
| Semiconductor and Other Electronic Component Manufacturing | $49160 | $23.63 |
| Railroad Rolling Stock Manufacturing | $48910 | $23.51 |
| Engine, Turbine, and Power Transmission Equipment Manufacturing | $48450 | $23.29 |
| Scheduled Air Transportation | $48430 | $23.28 |
| Insurance and Employee Benefit Funds | $48370 | $23.25 |
| Navigational, Measuring, Electromedical, and Control Instruments Manufacturing | $48290 | $23.22 |
| Nonferrous Metal Production and Processing | $48110 | $23.13 |
| Oil and Gas Extraction | $48090 | $23.12 |
| Manufacturing and Reproducing Magnetic and Optical Media | $47890 | $23.02 |
| Scientific Research and Development Services | $47700 | $22.93 |
| Software Publishers | $47610 | $22.89 |
| Steel Product Manufacturing from Purchased Steel | $47560 | $22.87 |
| Computer and Peripheral Equipment Manufacturing | $47350 | $22.77 |
| Machine Shops; Turned Product; and Screw, Nut, and Bolt Manufacturing | $47300 | $22.74 |
| Machinery Manufacturing | $47160 | $22.67 |
| Other Information Services | $47070 | $22.63 |
| Other Electrical Equipment and Component Manufacturing | $47030 | $22.61 |
| Securities, Commodity Contracts, and Other Financial Investments and Related Activities | $46730 | $22.47 |
| Seafood Product Preparation and Packaging | $46660 | $22.43 |
| Electrical Equipment Manufacturing | $46530 | $22.37 |
| Motor Vehicle Body and Trailer Manufacturing | $46350 | $22.28 |
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