How Much Do Customer Service Reps Make in 2021 (including Starting Salary)

Stan T.Career, SalaryLeave a Comment

Annual Salary, Salary Range, and Highest Paying States and Industries

Customer Service Reps

Customer Service Reps interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

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Table of contents
  1. Average salary
  2. Starting salary
  3. Salary rank
  4. Salary range
  5. Highest paying states
  6. Highest paying industries

Average salary

Annual salary
$38510 per year
Hourly wage
$19 per hour

Starting salary

Entry-level annual salary
$24,120 to $28,760 per year
Entry-level hourly wage
$12 to $14 per hour

Entry-level Customer Service Representatives with little to no experience can expect to make anywhere between $24,120 to $28,760 per year or $12 to $14 per hour. Similar to any other job, their salary will increase as they gain experience.

Salary rank

Salary rank

We wanted to make it easy for our readers to compare the salary of Customer Service Representatives to all the other careers out there. So we created Salary Rank. We compared the salary of all careers then we gave them a rank of A, B, C, or D depending on where their average salary sit in comparison to other careers.

Salary range

Level Hourly Annual
Highest (Top 10%) $28 $57,830
Senior (Top 25%) $22 $45,400
Middle (Mid 50%) $17 $35,830
Junior (Bottom 25%) $14 $28,760
No experience (Bottom 10%) $12 $24,120

Highest paying states

State Hourly Annual
DC $23 $47,510
MA $22 $46,010
WA $21 $44,630
NY $21 $44,260
CA $21 $43,710
MN $21 $42,710
CT $20 $42,500
NJ $20 $42,460
NH $20 $41,340
MD $20 $41,290

Another simple way to increase your salary as a Customer Service Representative is to move to a higher paying state. However moving to a higher paying state like DC doesn’t guarantee that you will make more because the expenses at DC might be much higher than where you are currently living at right now.

According to BLS, the highest paid Customer Service Reps are in the states of DC, MA, WA, NY and CA.

Highest paying industries

Salary by industry Annual Hourly
Postal Service (Federal Government) $69620 $33.47
Natural Gas Distribution $61800 $29.71
Other Pipeline Transportation $55410 $26.64
Iron and Steel Mills and Ferroalloy Manufacturing $53790 $25.86
Aerospace Product and Parts Manufacturing $52020 $25.01
Other Investment Pools and Funds $52000 $25.00
Support Activities for Water Transportation $51480 $24.75
Electric Power Generation, Transmission and Distribution $49890 $23.98
Communications Equipment Manufacturing $49340 $23.72
Semiconductor and Other Electronic Component Manufacturing $49160 $23.63
Railroad Rolling Stock Manufacturing $48910 $23.51
Engine, Turbine, and Power Transmission Equipment Manufacturing $48450 $23.29
Scheduled Air Transportation $48430 $23.28
Insurance and Employee Benefit Funds $48370 $23.25
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing $48290 $23.22
Nonferrous Metal Production and Processing $48110 $23.13
Oil and Gas Extraction $48090 $23.12
Manufacturing and Reproducing Magnetic and Optical Media $47890 $23.02
Scientific Research and Development Services $47700 $22.93
Software Publishers $47610 $22.89
Steel Product Manufacturing from Purchased Steel $47560 $22.87
Computer and Peripheral Equipment Manufacturing $47350 $22.77
Machine Shops; Turned Product; and Screw, Nut, and Bolt Manufacturing $47300 $22.74
Machinery Manufacturing $47160 $22.67
Other Information Services $47070 $22.63
Other Electrical Equipment and Component Manufacturing $47030 $22.61
Securities, Commodity Contracts, and Other Financial Investments and Related Activities $46730 $22.47
Seafood Product Preparation and Packaging $46660 $22.43
Electrical Equipment Manufacturing $46530 $22.37
Motor Vehicle Body and Trailer Manufacturing $46350 $22.28

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