How Long Does It Take, What Degree Do You Need, and More
Customer Service Reps interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
What degree do you need
High School Diploma
One of the most common questions that we always get is what major or degree do I need to become Customer Service Reps or what courses do I need to take.
We also asked Customer Service Reps what did they major in college or university and here are the top 5 most popular majors that came up.
|Customer Service Support, Call Center or Teleservice Operation|
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job.
How hard is it
You may need some previous work-related skill, knowledge or experience to be a Customer Service Representative. For example, a bank teller would benefit from experience working directly with the public.
Careers in this difficulty category need anywhere from a few months to one year of on-the-job training.
License and certifications
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers may provide training for these exams.
We asked other Customer Service Reps if they could only have 5 skills, what would they be. Here is what they said.
Just like any other job, you will need certain know-hows to excel at your job. Customer Service Reps are generally very knowledgeable in these 5 key areas.
Related to Customer Service Representatives Requirements
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