How To Become a Customer Service Representative

Stan T.Career, RequirementsLeave a Comment

How Long Does It Take, What Degree Do You Need, and More

Customer Service Reps

Customer Service Reps interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Salary
$38510
Becoming One
Easy
Education
No degree required
Job Satisfaction
Low
Job Growth

Personality



What degree do you need

Recommended degree level

High School Diploma

We did a survey to ask other Customer Service Representatives what degree they had when they became a Customer Service Representative. Here are the results.
High School Diploma
67.15%


Bachelor’s Degree
15.96%


College Certificate
6.43%


One of the most common questions that we always get is what major or degree do I need to become Customer Service Reps or what courses do I need to take.

We also asked Customer Service Reps what did they major in college or university and here are the top 5 most popular majors that came up.

Receptionist
Customer Service Support, Call Center or Teleservice Operation

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job.



Featured Schools

How hard is it

Difficulty
Easy

You may need some previous work-related skill, knowledge or experience to be a Customer Service Representative. For example, a bank teller would benefit from experience working directly with the public.

Careers in this difficulty category need anywhere from a few months to one year of on-the-job training.


Related work experience required
1 to 2 years

1 to 2 years
42.86%


3 to 6 months
20.9%


6 months to 1 year
14.13%


Job training
Up to 1 month

Up to 1 month
29.15%


3 to 6 months
23.66%


None
18.21%



License and certifications

Do you need any license or certification
Requirements vary by state

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers may provide training for these exams.  


Skills required

We asked other Customer Service Reps if they could only have 5 skills, what would they be. Here is what they said.

1. Active Listening what does this mean
2. Speaking what does this mean
3. Service Orientation what does this mean
4. Reading Comprehension what does this mean
5. Critical Thinking what does this mean

= Hot in-demand that most employers are looking for


Knowledge required

Just like any other job, you will need certain know-hows to excel at your job. Customer Service Reps are generally very knowledgeable in these 5 key areas.

1. Customer and Personal Service what does this mean
2. English Language what does this mean
3. Clerical what does this mean
4. Computers and Electronics what does this mean
5. Mathematics what does this mean


Learn more about Customer Service Reps

Summary
Job Description
Salary
Requirements (You are here)
Quiz

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Related to Customer Service Representatives Requirements

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