How To Become A Customer Service Rep: Degree and Education Requirements

Stanley TanLeave a Comment



what degree do you need to become a Customer Service Representative
majors for Customer Service Representatives

Customer Service Representatives

Other names for this job might include Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster


  • $34560
    Salary
  • 61%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C



Be A Customer Service Rep: What You Really Need


In this requirements guide for Customer Service Representatives, you will find out what do you need to become a Customer Service Representative and what it takes to become one.

After reading this, you will be able to plan for your future if you want to be a Customer Service Representative.



Degree required

Recommended degree level

High School Diploma

High School Diploma
67.15%

Bachelors degree
15.96%

Some college courses
6.43%

No degree
4.2%

Associates degree
3.65%

Generally, employers are looking for Customer Service Reps who have a High School Diploma. They also prefer someone who is good in Active Listening and Speaking.

1 common question that we always get is what major or degree do I need to become A Customer Service Rep or what courses do I need to take.

We did a survey to ask other Customer Service Reps what did they major in college or university and here are the most popular majors that came up.

Receptionist
Customer Service Support/Call Center/Teleservice Operation

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job.



Schools

schools for Customer Service Reps

Interested in becoming A Customer Service Rep? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.

Questions to ask the university or college:

  1. How many students are in the program?
  2. Is your program accredited?
  3. How many faculty members do you have? Do they hold the right credentials?
  4. What is your job placement rate?
  5. Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
  6. How many of your students have at least one internship by graduation?

Click to start becoming a Customer Service Representative




How long does it take

Difficulty
Easy

You may need some previous work-related skill, knowledge or experience to be A Customer Service Rep.

For example: A bank teller would benefit from experience working directly with the public.

To become A Customer Service Rep, you will need anywhere from a few months to 1 year of working in this field.


How long does it take
1 to 2 years


Work experience
1 to 2 years

1 to 2 years
42.86%

3 to 6 months
20.9%

6 months to 1 year
14.13%

No experience
6.92%

2 to 4 years
6.78%

Job training
0 to 1 month

0 to 1 month
29.15%

3 to 6 months
23.66%

No training
18.21%

1 to 3 months
16.45%

6 months to 1 year
8.89%

Most Customer Service Reps have 1 to 2 years work experience and 0 to 1 month job training.

To increase your chances of getting a job, you can look for job training while studying to be one.



License and certifications

Do you need any license or certification
Requirements vary by state


Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers may provide training for these exams.  



Skills required

We asked other Customer Service Reps if they could only have 5 skills, what would they be. Here is what they said.

1. Active Listening what does this mean
2.Speaking what does this mean
3.Service Orientation what does this mean
4.Reading Comprehension what does this mean
5.Critical Thinking what does this mean
= Hot in-demand that most employers are looking for

We did some research and found that most successful Customer Service Reps have these 5 common characteristics. Most of them had Attention to Detail and Cooperation.

1.Attention to Detail
2.Cooperation
3.Integrity
4.Dependability
5.Concern for Others




Knowledge required

Just like any other job, you will need some know-hows to do the job. To become a successful Customer Service Reps you need to acquire knowledge in these 5 key areas.

1. Customer and Personal Service what does this mean
2.English Language what does this mean
3.Clerical what does this mean
4.Computers and Electronics what does this mean
5.Mathematics what does this mean

As A Customer Service Rep, you may also be required to know how to use certain Network conferencing software, Document management software and Customer relationship management CRM software tools.

Active Data Online WebChat (Network conferencing software)
Adobe Systems Adobe Acrobat (Document management software)
Applied Systems Vision (Customer relationship management CRM software)
AS/400 Database (Data base user interface and query software)
Astute Solutions PowerCenter (Electronic mail software)
= Hot in-demand that most employers are looking for




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Related to Customer Service Representatives Requirements

Customer Service Representatives requirements, how to become Customer Service Reps, degree required to be a Customer Service Representative, Customer Service Representatives license and certifications, majors to be a Customer Service Representative, is it hard to become a Customer Service Representative and how long does it take

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/customer-service-representatives.htm
http://www.icmi.com/
http://www.scic.com/

OwlGuru.com
OwlGuru.com is a career and college finder site. We help students to find a career and college that is right for them.
Customer Service Representatives
Written by: Stanley Tan
Customer Service Reps interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
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