Customer Service Reps Quiz: Is This The Right Career For Me

Stanley TanLeave a Comment



is Customer Service Reps the right job for me
what career should i pursue

Customer Service Representatives

Other names for this job might include Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster


  • $34560
    Salary
  • 61%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C



Should I Be A Customer Service Rep – 1 Min Quiz


In this career quiz for Customer Service Reps, you will find out if working as one is right for you.

After taking this career quiz, you will find out if becoming a Customer Service Representative is the right career choice for you and if you should become one.



Is This Right For Me

Best personality for this career
The Persuaders and The Helpers


People who are suitable for to be A Customer Service Rep like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

They also like working with, communicating with, and teaching people. They like helping or providing service to others.

Now let’s assume that your personality matches. Should you still consider becoming A Customer Service Rep?

Not so fast because you may or may not like what Customer Service Reps do at their day to day work.

At a typical day’s work, they Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Customer Service Reps also Check to ensure that appropriate changes were made to resolve customers’ problems..

Here are some of the things that you can expect to be doing if you decide to become A Customer Service Rep.

1.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
2.Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
3.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

You can read more about what do Customer Service Reps do here.

Generally, people who are suited for this job have Attention to Detail and Cooperation. Here are their top 5 characteristics.

1.Attention to Detail
2.Cooperation
3.Integrity
4.Dependability
5.Concern for Others

Are Customer Service Reps introverts or extroverts?

According to our introvert and extrovert rating score, Customer Service Reps are ranked #655 out of 974 jobs for introverts and #352 for extroverts.



Become one

schools for Customer Service Reps

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Instructions to Quiz

In this career quiz, there are 10 questions that will analyze if the Customer Service Representatives career is right for you.

There are 3 answers to each question: Dislike, Okay and Like.

Answer “Dislike” if you tell yourself “Ugh… Sounds boring” or “I’m not sure”
Answer “Okay” if you tell yourself “Umm… I think I will be okay with that”
Answer “Like” if you tell yourself “Yes, I’m interested”

Ready? Let’s start



Career Quiz

QuestionDislikeOkayLike
You’re interested in customer and personal service like customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
You’re interested in the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
You like starting up and carrying out projects.
You like leading people and making many decisions. You don’t mind risk taking and dealing with business.
You like working with, communicating with, and teaching people.
You like helping or providing service to others.
You like following set procedures and routines.
You like working with data and details more than with ideas.



Your Results

Done?

Now count how many points you have.
Dislike = 0 point
Okay = 1 point
Like = 2 points

After you’re done counting your points. Click below to view your results.

Here are your results.
00 to 09 points = You will not like this career
10 to 15 points = You are the right person for the job
16 to 20 points = You are perfect for this career


How we can help

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Yes, I'm sure


Rank: B
Salary: $35540

They locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Rank: C
Salary: $32230

They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Rank: C
Salary: $27830

They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Rank: C
Salary: $34790

They make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Rank: D
Salary: $22180

They accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.







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Career type

Office and Administration
Green Increased Demand
Research, Design and Consulting Services
Administrative and Information Support
Consumer Services
Buying and Merchandising

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Learn more about Customer Service Reps

Summary
Job Description
Salary
Requirements
Is This Right For Me (You are here)

Study To Be A Customer Service Rep


Related to Customer Service Reps Quiz

Customer Service Representatives quiz, should i become a Customer Service Representative, is Customer Service Reps suitable for me, do i want to be a Customer Service Representative, Customer Service Reps personality test

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/customer-service-representatives.htm
http://www.icmi.com/
http://www.scic.com/

OwlGuru.com
OwlGuru.com is a career and college finder site. We help students to find a career and college that is right for them.
Customer Service Representatives
Written by: Stanley Tan
Customer Service Reps interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
3.5 / 5 stars

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