In this career quiz for Customer Service Reps, you will find out if working as one is right for you.
After taking this career quiz, you will find out if becoming a Customer Service Representative is the right career choice for you and if you should become one.
Best personality for this career
The Persuaders and The Helpers
People who are suitable for to be A Customer Service Rep like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
Now let’s assume that your personality matches. Should you still consider becoming A Customer Service Rep?
Not so fast because you may or may not like what Customer Service Reps do at their day to day work.
At a typical day’s work, they Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Service Reps also Check to ensure that appropriate changes were made to resolve customers’ problems..
Here are some of the things that you can expect to be doing if you decide to become A Customer Service Rep.
|1.||Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.|
|2.||Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.|
|3.||Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.|
You can read more about what do Customer Service Reps do here.
Generally, people who are suited for this job have Attention to Detail and Cooperation. Here are their top 5 characteristics.
|1.||Attention to Detail|
|5.||Concern for Others|
Are Customer Service Reps introverts or extroverts?
According to our introvert and extrovert rating score, Customer Service Reps are ranked #655 out of 974 jobs for introverts and #352 for extroverts.
In this career quiz, there are 10 questions that will analyze if the Customer Service Representatives career is right for you.
There are 3 answers to each question: Dislike, Okay and Like.
Answer “Dislike” if you tell yourself “Ugh… Sounds boring” or “I’m not sure”
Answer “Okay” if you tell yourself “Umm… I think I will be okay with that”
Answer “Like” if you tell yourself “Yes, I’m interested”
Ready? Let’s start
They locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
They make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
They accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.