In this career summary, you will find out what the job of A Customer Service Rep is about and what it is like.
After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.
Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
$34560 per year
$16.62 an hour
Customer Service Reps with little to no experience tend to make between $20250 and $25040 while the more experienced ones make over $40830 per year.
|Top 5 paying states||Hourly||Annual|
1 of the easiest ways to increase your salary as A Customer Service Rep is to move to a higher paying state like DC. Right now, the highest paying states for Customer Service Reps are DC, MA, CA, CT and NY.
However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.
3 other factors that can increase your salary as A Customer Service Rep is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).
Recommended degree level
High School Diploma (or GED)
We asked other Customer Service Reps what degree they had when they got the job and most of them said they had a High School Diploma followed by Bachelors degree.
Other than that we also asked them what did they major in and here are the most popular majors that came up.
Another popular question from our readers is what makes A Customer Service Rep successful or would they be good in this career.
Well, we found that most successful Customer Service Reps have these 5 skillsets.
In addition to that, 1 common characteristic among successful Customer Service Reps is they are good at Attention to Detail. Here are the top 5 common characteristics.
|Attention to Detail |
|Concern for Others|
= Hot in-demand that most employers are looking for
Pros and Cons
Here are some reasons why you should and shouldn’t choose A Customer Service Rep as your career.
|Suitable for people who likes to start and carry out projects|
|Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment|
|This career is perfect for people who love to work indoors.|
|It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.|
|Normal working hours (40 hours per week)|
|Not suitable for people who likes to work with designs|
|One of the lowest paying jobs|
There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.
A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.
What is the job like
Is this job meaningful
40 hours per week
Regular (Set schedule and routine)
On a normal working week Customer Service Representatives work 40 hours per week.
61% of Customer Service Reps said they were satisfied with their job and 44% said they feel like their job is making other people’s lives better.
Is this right for me
Best personality for this career
The Persuaders and The Helpers
You can read more about these career personality types here.
People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
How we can help
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They locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
They make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
They accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
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