Telephone Operators: Salary, Job Description, How To Become One, and Quiz

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Telephone Operators career information
pros and cons of being a Telephone Operator

Telephone Operators

provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

$39360
Salary
66%
Job Satisfaction
Easy
Becoming One
Declining
Job Growth
Suitable Personality

Telephone Operators

Salary, Job Description, How To Become One, and More


In this career summary, you will find out what the job of a Telephone Operator is about and what it is like.

After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.



Job description

Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.


    Read more about what does a Telephone Operator really do at work and what is it like being and working as one.




    Become one

    schools for Telephone Operators

    Interested in becoming a Telephone Operator? Find the right schools that can help you to become one. This service is free thanks to our sponsors.

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    Salary

    Average salary
    $39360 per year

    Average hourly wage
    $19 per hour


    Telephone Operators with little to no experience tend to make between $23160 and $28290 while the more experienced ones can earn over $49520 per year.

    Top 5 paying statesHourlyAnnual
    NY$23$48,270
    DC$21$44,150
    HI$21$44,040
    CT$21$44,010
    VA$21$43,480

    One of the easiest ways to increase your salary as a Telephone Operator is to move to a higher paying state like NY. Right now, the highest paying states for Telephone Operators are NY, DC, HI, CT and VA.

    However a higher pay at NY doesn’t guarantee that you will make more because the living expenses at NY might be twice as high than where you are currently at now.

    Three other factors that can increase your salary as a Telephone Operator is the degree you hold, the industry you work in and lastly the company you work for.



    Requirements

    Recommended degree level
    High School Diploma (or GED)

    We asked other Telephone Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by less than a High School Diploma.

    Other than that, we also asked them what did they major in and here are the most popular majors that came up.

    NA

    Read more about how to become a Telephone Operator and the degree, training and education you need.



    Pros and Cons

    Here are some of the pros and cons of being a Telephone Operator.

    PROS
    Suitable for people who likes to follow routines
    Suitable for people who values relationships between co-workers and customers and wants to work in a friendly non-competitive environment
    This career is perfect for people who love to work indoors.
    It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.
    CONS
    Not suitable for people who likes to solve problems mentally
    Salary is below average
    Demand for this career is declining



    What is the job like

    Job satisfaction
    66%

    Is this job meaningful
    48%


    66% of Telephone Operators said they were satisfied with their job and 48% said they feel like their job is making other people’s lives better.



    Is this right for me

    Best personality for this career
    The Organizers and The Helpers


    You can read more about these career personality types here.

    People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

    They also like working with, communicating with, and teaching people. They like helping or providing service to others.



    How we can help

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