Switchboard Operators, Including Answering Service
Other names for this job might include Answering Service Telephone Operator, CBX Operator, Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communication Specialist, Complaint Operator, Desk Operator, Exchange Operator
In this career quiz, there are 10 questions that will analyze if the Switchboard Operators, Including Answering Service career is right for you.
There are 3 answers to each question: Dislike, Okay and Like.
Answer “Dislike” if you tell yourself “Ugh… Sounds boring” or “I’m not sure” Answer “Okay” if you tell yourself “Umm… I think I will be okay with that” Answer “Like” if you tell yourself “Yes, I’m interested”
Ready? Let’s start
You’re interested in customer and personal service like customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
You’re interested in the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
You like following set procedures and routines.
You like working with data and details more than with ideas.
You like starting up and carrying out projects.
You like leading people and making many decisions. You don’t mind risk taking and dealing with business.
You like working with, communicating with, and teaching people.
You like helping or providing service to others.
Now count how many points you have. Dislike = 0 point Okay = 1 point Like = 2 points
After you’re done counting your points. Click below to view your results.
They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.
They compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry’s numerical coding system.
They perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
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