Switchboard and Answering Service Operators: Salary, Job Description, How To Be One and More

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Switchboard and Answering Service Operators jobs information
pros and cons of being a Switchboard Operator, Including Answering Service

Switchboard and Answering Service Operators

Other names for this job might include Answering Service Telephone Operator, CBX Operator, Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communication Specialist, Complaint Operator, Desk Operator, Exchange Operator


  • $28990
    Salary
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

C



Switchboard Operators: Know It All In 1 Minute


In this career summary, you will find out what the job of A Switchboard Operator is about and what it is like.

After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.



Job description

Switchboard and Answering Service Operators operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.

Read more about what does A Switchboard Operator really do at work and what is it like being and working as one.


Become one

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Interested in becoming A Switchboard Operator? Find the right schools that can help you to become one. This service is free thanks to our sponsors.

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Salary

Average salary
$28990 per year

Hourly wage
$13.94 an hour


Switchboard Operators with little to no experience tend to make between $19410 and $22410 while the more experienced ones make over $33750 per year.

Top 5 paying statesHourlyAnnual
HI$18.18$37810
DC$17.98$37400
WA$16.7$34730
CT$16.25$33810
CA$15.98$33230

1 of the easiest ways to increase your salary as A Switchboard Operator is to move to a higher paying state like HI. Right now, the highest paying states for Switchboard Operators are HI, DC, WA, CT and CA.

However a higher pay at HI doesn’t guarantee that you will make more because the living expenses at HI might be 2x higher than where you are currently at now.

3 other factors that can increase your salary as A Switchboard Operator is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).

Find out how much do successful Switchboard Operators make and if their salary is high when compared to all the other careers.


Requirements

Recommended degree level
High School Diploma (or GED)

We asked other Switchboard Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by Some college courses.

Other than that we also asked them what did they major in and here are the most popular majors that came up.

NA

Another popular question from our readers is what makes A Switchboard Operator successful or would they be good in this career.

Well, we found that most successful Switchboard Operators have these 5 skillsets.

Speaking
Active Listening
Social Perceptiveness
Reading Comprehension
Writing

In addition to that, 1 common characteristic among successful Switchboard Operators is they are good at Dependability. Here are the top 5 common characteristics.

Dependability
Integrity
Self Control
Cooperation
Concern for Others
= Hot in-demand that most employers are looking for

Read more about what it really takes to become A Switchboard Operator and the degree, training and education you need


Pros and Cons

Here are some reasons why you should and shouldn’t choose A Switchboard Operator as your career.

PROS
Suitable for people who likes to follow routines
Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment
This career is perfect for people who love to work indoors.
It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.
CONS
Not suitable for people who likes to work with designs
One of the lowest paying jobs
Demand for this career is declining


There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.

A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.



What is the job like

Job satisfaction
74%

Is this job meaningful
56%


Working hours
40 hours per week

Working schedule
Regular (Set schedule and routine)


On a normal working week Switchboard and Answering Service Operators work 40 hours per week.

74% of Switchboard Operators said they were satisfied with their job and 56% said they feel like their job is making other people’s lives better.



Is this right for me

Best personality for this career
The Organizers and The Persuaders


You can read more about these career personality types here.

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas.

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



How we can help

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Career type

Office and Administration
Administrative and Information Support
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Job Description
Salary
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Is This Right For Me

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Related to Switchboard and Answering Service Operators Career Information

Switchboard and Answering Service Operators job description, Switchboard and Answering Service Operators salary, Switchboard and Answering Service Operators information, what is the job of a Switchboard Operator, Including Answering Service like, pros and cons about Switchboard and Answering Service Operators, colleges and universities for Switchboard and Answering Service Operators, is Switchboard Operators, Including Answering Service the right career for me, Easy careers to get into, careers in Office and Administration

Additional resources

http://www.bls.gov/oes/current/oes432011.htm

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Switchboard and Answering Service Operators
Written by: Stanley Tan
Switchboard Operators operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
3.5 / 5 stars

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