Being A Switchboard Operator: What You Really Do

In this job description guide, you will find out what do Switchboard Operators, Including Answering Service do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Switchboard Operator, Including Answering Service or not.

Switchboard Operators operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

We asked Switchboard Operators how satisfied they are with their job. Here is what they said.

74% of them said they were satisfied with their job and 56% said they find that their job makes the world a better place or helps to make someone else’s life better.

On a daily basis, Switchboard Operators Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. They Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

1 of the main responsibilities as A Switchboard Operator is to Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Some may also Relay or route written or verbal messages.

In a normal work day, another thing that Switchboard Operators do is they Place telephone calls or arrange conference calls as instructed.

In addition to that, they Monitor alarm systems to ensure that secure conditions are maintained..

A typical day for A Switchboard Operator look like this:

We asked some Switchboard Operators a few questions to find out what else does their work day look like. Here is what we found.

Besides the “typical day” things that Switchboard Operators do, they Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash. They might also Place orders, such as for equipment, supplies, or catering for meetings.

A typical week or month for them might include:

In a typical work week as A Switchboard Operator, you can expect to work 40 hours per week.

Do Switchboard Operators work in an office-style work environment?

Do Switchboard Operators work in a warehouse-style work environment?

Do Switchboard Operators work outdoors?

You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.