What Do Switchboard Operators Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Switchboard Operator, Including Answering Service
are Switchboard Operators, Including Answering Service happy with their job

Switchboard Operators, Including Answering Service

Other names for this job might include Answering Service Telephone Operator, CBX Operator, Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communication Specialist, Complaint Operator, Desk Operator, Exchange Operator


  • $28990
    Salary
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

C



Being A Switchboard Operator: What You Really Do


In this job description guide, you will find out what do Switchboard Operators, Including Answering Service do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Switchboard Operator, Including Answering Service or not.



Job summary

Switchboard Operators operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

We asked Switchboard Operators how satisfied they are with their job. Here is what they said.

Job satisfaction

74%

How meaningful is this job

56%


74% of them said they were satisfied with their job and 56% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Switchboard Operators Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. They Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

1 of the main responsibilities as A Switchboard Operator is to Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Some may also Relay or route written or verbal messages.

In a normal work day, another thing that Switchboard Operators do is they Place telephone calls or arrange conference calls as instructed.

In addition to that, they Monitor alarm systems to ensure that secure conditions are maintained..

A typical day for A Switchboard Operator look like this:

Operate communications equipment or systems.
Answer telephones to direct calls or provide information.
Operate communications equipment or systems.

We asked some Switchboard Operators a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?93% said yes
Do you have to use email everyday in this job?63% said yes
How important is it to work in a team in this job?57% said very important
Do you have group discussions everyday in this job?67% said yes
Do you have to meet strict deadlines everyday in this job?24% said yes
Do you talk or work with customers everyday in this job?86% said yes
Do you have to deal with angry customers everyday in this job?35% said yes
Do you have to make decisions everyday in this job?81% said yes



Other responsibilities

Besides the “typical day” things that Switchboard Operators do, they Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash. They might also Place orders, such as for equipment, supplies, or catering for meetings.

A typical week or month for them might include:

Prepare cash for deposit or disbursement.
Collect deposits, payments or fees.
Order materials, supplies, or equipment.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Switchboard Operator, you can expect to work 40 hours per week.

Do Switchboard Operators work in an office-style work environment?

Everyday
73.37%

Once a week
0%

Once a month
0%

Once a year
0.9%

Never
25.73%

Do Switchboard Operators work in a warehouse-style work environment?

Everyday
0.52%

Once a week
0%

Once a month
0%

Once a year
3.7%

Never
95.78%

Do Switchboard Operators work outdoors?

Everyday
2.97%

Once a week
0%

Once a month
0.13%

Once a year
4.66%

Never
92.23%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Learn more about Switchboard Operators

Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Switchboard Operators, Including Answering Service Job Description

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Additional resources

http://www.bls.gov/oes/current/oes432011.htm

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Switchboard Operators, Including Answering Service
Written by: Stanley Tan
Switchboard Operators operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
3.5 / 5 stars

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