Switchboard Operators, Including Answering Service: Salary, Job Description, How To Become One, and Quiz

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Job description

Switchboard Operators, Including Answering Service operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Record messages, suggesting rewording for clarity or conciseness.
Read more about what does a Switchboard Operator, Including Answering Service really do at work and what is it like being and working as one.



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Salary

Average salary
$31290 per year

Average hourly wage
$15 per hour


Switchboard Operators with little to no experience tend to make between $21040 and $24450 while the more experienced ones can earn over $36260 per year.

Top 5 paying statesHourlyAnnual
CT$21$42,920
DC$20$41,390
HI$20$41,250
NY$18$38,020
OR$18$37,170

One of the easiest ways to increase your salary as a Switchboard Operator, Including Answering Service is to move to a higher paying state like CT. Right now, the highest paying states for Switchboard Operators are CT, DC, HI, NY and OR.

However, a higher pay at CT doesn’t guarantee that you will make more because the living expenses at CT might be twice as high than where you are currently at now.

Three other factors that can increase your salary as a Switchboard Operator, Including Answering Service is the degree you hold, the industry you work in, and lastly the company you work for.


Requirements

Recommended degree level
High School Diploma (or GED)

We asked other Switchboard Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by a College Certificate.

Other than that, we also asked them what did they major in and here are the most popular majors that came up.

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Read more about how to become a Switchboard Operator, Including Answering Service and the degree, training and education you need.

Pros and Cons

Here are some of the pros and cons of being a Switchboard Operator, Including Answering Service.

PROS
Suitable for people who likes to follow routines
Suitable for people who values relationships between co-workers and customers and wants to work in a friendly non-competitive environment
This career is perfect for people who love to work indoors.
It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.
CONS
Not suitable for people who likes to work with designs
One of the lowest paying jobs
Demand for this career is declining

What is the job like

Job satisfaction
74%

Is this job meaningful
56%


74% of Switchboard Operators said they were satisfied with their job and 56% said they feel like their job is making other people’s lives better.


Is this right for me

Best personality for this career
The Organizers and The Entrepreneurs

You can read more about these career personality types here.

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.




Learn more about Switchboard Operators, Including Answering Service

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Related career information

Switchboard Operators job description, Switchboard Operators salary, Switchboard Operators information, what is the job of a Switchboard Operator, Including Answering Service like, pros and cons about Switchboard Operators, Including Answering Service, colleges and universities for Switchboard Operators, Including Answering Service, is Switchboard Operators, Including Answering Service the right career for me, careers in Office and Administration

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