hourly pay for Switchboard Operators, Including Answering Service
do Switchboard Operators, Including Answering Service make a lot of money

Switchboard Operators, Including Answering Service

Other names for this job might include Answering Service Telephone Operator, CBX Operator, Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communication Specialist, Complaint Operator, Desk Operator, Exchange Operator

  • $29720
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank


How Much Do Switchboard Operators Make In 2018

In this salary guide, you will find out how much do Switchboard Operators, Including Answering Service make.

After reading this, you will be able to make a decision if working as a Switchboard Operator, Including Answering Service will suit your financial goals (e.g: buying a home, BMW or just your target salary goal).

Average salary

Annual salary
$29720 per year

Hourly wage
$14.290 per hour

One of the most popular questions we get from our readers here at OwlGuru is how much do Switchboard Operators make per year and what is their hourly wage.

According to BLS, the average annual salary of Switchboard Operators is $29720. Their salary can also be as low as $19960 if you’re still a newbie with no experience to over $42090 if you have a ton of experience under your belt.

The typical hourly pay is $14.290 and can range from $9.600 to $20.230 which also depends if you’re a newbie or a professional.

Just like any other job, the salary of A Switchboard Operator will vary based on your education and experience level.

# = Over $100 per hour or $200,000 per year.
Salary rank

We wanted to make it easy for our readers to compare the salary of A Switchboard Operator to all the other careers out there. So we created Salary Rank.

This compares the salary of all careers and we give them a rank of A, B, C or D depending on how high or low is their average salary.

After comparing how much do Switchboard Operators make with other careers, they have a salary rank of D.

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Salary range

Highest (Top 10%)$20.230$42090
Senior (Top 25%)$16.600$34530
Middle (Mid 50%)$13.470$28030
Junior (Bottom 25%)$11.050$22970
No experience (Bottom 10%)$9.600$19960

Entry-level Switchboard Operators who starts out at $22970 can expect to make $28030 after 3-5 years of experience in the field.

The bottom 10% makes less than $9.600 per hour while the top 10% makes over $20.230 per hour.

While the median wage is $28030 per annum or $13.470 per hour.

Depending on who you work for, you might also get overtime pay.

# = Over $100 per hour or $200,000 per year.

Highest paying industries

Industry nameHourly wageAnnual salary
Labor Unions and Similar Labor Organizations20.6242900
Other Financial Investment Activities17.4436270
Securities, Commodity Contracts, and Other Financial Investments and Related Activities17.3936170
Securities and Commodity Contracts Intermediation and Brokerage17.3336060
Legal Services16.6734660
Business, Professional, Labor, Political, and Similar Organizations16.5134350
State Government, excluding schools and hospitals16.4934290
Beer, Wine, and Distilled Alcoholic Beverage Merchant Wholesalers16.3834060
Federal government, including the US Postal Service16.2833860
Federal, State, and Local Government16.2733840
Federal, State, and Local Government, excluding state and local schools and hospitals, and the US Postal Service16.2733840
Local Government, excluding schools and hospitals16.2633810
Federal Executive Branch16.233700
Electric Power Generation, Transmission and Distribution16.0233320
Testing Laboratories16.0133290
Travel Agencies15.9433150
Other Information Services15.832860
Professional, Scientific, and Technical Services15.7932830
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)15.7232690
Architectural, Engineering, and Related Services15.6932630
Accounting, Tax Preparation, Bookkeeping, and Payroll Services15.5132250
Merchant Wholesalers, Nondurable Goods15.4932220
Insurance Carriers15.4732170
Furniture and Home Furnishing Merchant Wholesalers15.4132040
Civic and Social Organizations15.3731960
State government, including schools and hospitals15.3331890
Machinery Manufacturing15.3231870
Engineering Services15.3231860
Direct Insurance (except Life, Health, and Medical) Carriers15.2731770
Grocery and Related Product Merchant Wholesalers15.2731760
Other Insurance Related Activities15.1431490
Psychiatric and Substance Abuse Hospitals, State government owned15.1331480
Software Publishers15.1231460
Colleges, universities, and professional schools, State government owned15.1331460
Offices of Mental Health Practitioners (except Physicians)15.1231460
Colleges, Universities, and Professional Schools (including private, state, and local government schools)15.0931380
Insurance Carriers and Related Activities15.0831370
Federal, state, and local government, including government owned schools and hospitals, and the US Postal Service15.0331270
Grantmaking and Giving Services15.0331260
Office Administrative Services14.9931170
Colleges, universities, and professional schools, Privately owned14.9631110
Educational Services, Privately owned14.8830950
Computer and Electronic Product Manufacturing14.8830940
Local government, including schools and hospitals14.8730940
Household Appliances and Electrical and Electronic Goods Merchant Wholesalers14.8430860
Agencies, Brokerages, and Other Insurance Related Activities14.8130800
Educational Services, State government owned14.830790
Activities Related to Credit Intermediation14.7930760
Specialty Trade Contractors14.7830750
Medical and Diagnostic Laboratories14.7830750
Services to Buildings and Dwellings14.7530680
Hospitals, State government owned14.7430660
Other Nondepository Credit Intermediation14.7230610
Religious, Grantmaking, Civic, Professional, and Similar Organizations14.6930560
General Medical and Surgical Hospitals, State government owned14.6930550
Offices of All Other Health Practitioners14.6830530
Nondepository Credit Intermediation14.6730500
Insurance Agencies and Brokerages14.6530460
Travel Arrangement and Reservation Services14.6430460
Educational Services (including private, state, and local government schools)14.6130390
Nonresidential Building Construction14.6130380
Lumber and Other Construction Materials Merchant Wholesalers14.5730310
Home Furnishings Stores14.5730300
Building Equipment Contractors14.5430240
Other Services (except Federal, State, and Local Government)14.5230200
Metal and Mineral (except Petroleum) Merchant Wholesalers14.4730100
Finance and Insurance14.4630070
Casino Hotels14.4530050
Accommodation and Food Services14.4330010
Traveler Accommodation14.4330010
Investigation, Guard, and Armored Car Services14.4129980
Office Furniture (including Fixtures) Manufacturing14.3329810
Management, Scientific, and Technical Consulting Services14.329740
Professional and Commercial Equipment and Supplies Merchant Wholesalers14.2929720
Plumbing, Heating, and Air-Conditioning Contractors14.2329600
Facilities Support Services14.2329590
Textile Mills14.2229580
Wholesale Trade14.1929510
Social Advocacy Organizations14.1629440
Management of Companies and Enterprises14.1429410
Motor Vehicle and Motor Vehicle Parts and Supplies Merchant Wholesalers14.1229370
General Freight Trucking14.1129350
Merchant Wholesalers, Durable Goods14.1129340
Outpatient Care Centers14.129320
Computer Systems Design and Related Services14.0329190
Construction of Buildings14.0329180
Miscellaneous Manufacturing14.0229160
General Medical and Surgical Hospitals, Privately owned14.0129150
Advertising, Public Relations, and Related Services14.0129140
Truck Transportation1429120
Hardware, and Plumbing and Heating Equipment and Supplies Merchant Wholesalers13.9929110
Educational Services, Local government owned1429110
Hospitals, Privately owned13.9729070
Urban Transit Systems13.9429000
Junior colleges, State government owned13.9428990
Other Telecommunications13.928910
Museums, Historical Sites, and Similar Institutions13.8828870
General Medical and Surgical Hospitals (including private, state, and local government hospitals)13.8628820
Hospitals (including private, state, and local government hospitals)13.8528810
Specialized Freight Trucking13.8328760
Junior Colleges (including private, state, and local government schools)13.8228750
Psychiatric and Substance Abuse Hospitals (including private, state, and local government hospitals)13.8128730
Elementary and Secondary Schools (including private, state, and local government schools)13.828700
Landscaping Services13.828690
Junior colleges, Local government owned13.7928690
Other Transit and Ground Passenger Transportation13.7628620
Elementary and Secondary Schools, Local government owned13.7528600
Ambulatory Health Care Services13.7228540
Machinery, Equipment, and Supplies Merchant Wholesalers13.7128520
Specialty hospitals, Privately owned13.7128520
Investigation and Security Services13.7128510
Home Health Care Services13.7128510
Specialty (except Psychiatric and Substance Abuse) Hospitals (including private, state, and local government hospitals)13.728490
Wood Kitchen Cabinet and Countertop Manufacturing13.6828460
Vocational Rehabilitation Services13.6928460
Spectator Sports13.6828460
Offices of Physicians13.6728430
Performing Arts Companies13.6428360
Health Care and Social Assistance (including private, state, and local government hospitals)13.628290
Offices of Real Estate Agents and Brokers13.5828250
Offices of Other Health Practitioners13.5628210
Offices of Dentists13.5328140
All Other Ambulatory Health Care Services13.5128110
Credit Intermediation and Related Activities13.5128100
Theater Companies and Dinner Theaters13.528090
Performing Arts, Spectator Sports, and Related Industries13.528080
Publishing Industries (except Internet)13.4828030
Specialty hospitals, State government owned13.4728020
All industries13.4628000
Repair and Maintenance13.4527970
Printing and Related Support Activities13.3827830
Depository Credit Intermediation13.3627780
All industries, private ownership only13.3227700
Office Supplies, Stationery, and Gift Stores13.3227700
Child Day Care Services13.2827610
Community Food and Housing, and Emergency and Other Relief Services13.2727600
Psychiatric and Substance Abuse Hospitals, Privately owned13.2627570
Clothing Stores13.2227490
Social Assistance13.2127490
Offices of Optometrists13.2127480
Radio Broadcasting13.1727400
Newspaper, Periodical, Book, and Directory Publishers13.1727380
Outpatient Mental Health and Substance Abuse Centers13.1527360
Services for the Elderly and Persons with Disabilities13.1527350
Residential Building Construction13.1327320
Other Furniture Related Product Manufacturing13.1327320
Furniture and Related Product Manufacturing13.1227290
Broadcasting (except Internet)13.0827200
Employment Services13.0827200
Radio and Television Broadcasting13.0727190
Clothing and Clothing Accessories Stores13.0727180
Transportation and Warehousing13.0727180
Fitness and Recreational Sports Centers13.0127050
Television Broadcasting12.9927020
Offices of Physical, Occupational and Speech Therapists, and Audiologists12.9826990
Furniture and Home Furnishings Stores12.9426920
Security Systems Services12.9426920
Other Ambulatory Health Care Services12.8826790
Individual and Family Services12.8826790
Lessors of Real Estate12.8526740
Wired Telecommunications Carriers12.8326680
Miscellaneous Durable Goods Merchant Wholesalers12.8226670
Hospitals, Local government owned12.7626540
Other Amusement and Recreation Industries12.7526530
Real Estate12.7426500
Building Material and Supplies Dealers12.7226460
Real Estate and Rental and Leasing12.7126440
General Medical and Surgical Hospitals, Local government owned12.7126440
Arts, Entertainment, and Recreation12.7126440
Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly12.6826380
Transit and Ground Passenger Transportation12.6326260
Farm and Garden Machinery and Equipment Merchant Wholesalers12.5526110
Residential Intellectual and Developmental Disability Facilities12.5526110
Amusement Parks and Arcades12.5526090
Building Material and Garden Equipment and Supplies Dealers12.5226040
Household and Institutional Furniture and Kitchen Cabinet Manufacturing12.4925980
Nursing and Residential Care Facilities12.4825960
Apparel Manufacturing12.4725930
Amusement, Gambling, and Recreation Industries12.4625910
Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities12.4525890
Ambulance Services12.4425880
Fabricated Metal Product Manufacturing12.4425870
Furniture Stores12.4425870
Nonstore Retailers12.4325850
Cut and Sew Apparel Manufacturing12.3825760
Nursing Care Facilities (Skilled Nursing Facilities)12.3825750
Residential Mental Health and Substance Abuse Facilities12.3225630
Department Stores12.325590
Sector 56- Administrative and Support and Waste Management and Remediation Services12.2825530
Administrative and Support Services12.2725530
General Merchandise Stores12.2625490
Electronics and Appliance Stores12.1825330
Other General Merchandise Stores12.1725310
Activities Related to Real Estate12.1625290
Sporting Goods, Hobby, and Musical Instrument Stores12.1225210
Gambling Industries12.0825140
Other Support Services12.0825120
Promoters of Performing Arts, Sports, and Similar Events12.0225010
Sporting Goods, Hobby, Musical Instrument, and Book Stores12.0225000
Other Residential Care Facilities12.0225000
Retail Trade11.9624880
Personal and Laundry Services11.9624870
Freight Transportation Arrangement11.9524860
Household and Institutional Furniture Manufacturing11.9524850
Automobile Dealers11.9324810
Motor Vehicle and Parts Dealers11.9224800
Newspaper Publishers11.9224790
Business Support Services11.8624680
Telephone Call Centers11.8224590
Taxi and Limousine Service11.8224570
Other Motor Vehicle Dealers11.7724490
Miscellaneous Store Retailers11.7224380
Support Activities for Transportation11.6524230
Wireless Telecommunications Carriers (except Satellite)11.624130
Religious Organizations11.5223960
Grocery Stores11.4823870
Food and Beverage Stores11.4323780
Other Miscellaneous Store Retailers11.3923700
Lawn and Garden Equipment and Supplies Stores11.2223340
Sporting Goods Stores11.0923070
Couriers and Messengers11.0322930
Local Messengers and Local Delivery11.0322930
Support Activities for Road Transportation10.9222710
Health and Personal Care Stores10.521840
Pharmacies and Drug Stores10.2721350
Used Merchandise Stores9.4719700

Not all industries pay the same for Switchboard Operators, Including Answering Service.

One of the easiest way to increase your salary is to change industries and find a higher paying one.

Highest paying states


Another simple way to boost your pay as A Switchboard Operator is to move to a higher paying state. However moving to a higher paying state like HI doesn’t mean you will make more overall. This is because the expenses at HI may be 2x higher than where you are currently living at right now.

According to the BLS, the highest paid / most successful Switchboard Operators are in the states of HI, DC, WA, CT and CA. The average salary in HI is $37810.

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Rank: C
Salary: $27830

They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Rank: B
Salary: $37340

They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.
Rank: B+
Salary: $38860

They compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry’s numerical coding system.
Rank: C+
Salary: $38740

They obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Rank: C+
Salary: $33530

They perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

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