What Do Telephone Operators Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Telephone Operator
are Telephone Operators happy with their job

Telephone Operators

Other names for this job might include 411 Directory Assistance Operator, Bilingual Operator, Central Office Operator, Change Number Operator, Charge Operator, Communications Operator, Customer Service Assistant, Customer Service Representative, Directory Assistance Operator, Directory Operator


  • $40820
    Salary
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

C



Being A Telephone Operator: What You Really Do


In this job description guide, you will find out what do Telephone Operators do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Telephone Operator or not.



Job summary

Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

We asked Telephone Operators how satisfied they are with their job. Here is what they said.

Job satisfaction

66%

How meaningful is this job

48%


66% of them said they were satisfied with their job and 48% said they find that their job makes the world a better place or helps to make someone else’s life better.



Become one

schools for Telephone Operators
Interested in becoming A Telephone Operator? Find the right schools that can help you to become one. This service is free thanks to our sponsors.

Click to start becoming a Telephone Operator




Typical day

On a daily basis, Telephone Operators Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. They Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

1 of the main responsibilities as A Telephone Operator is to Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Some may also Observe signal lights on switchboards, and dial or press buttons to make connections.

In a normal work day, another thing that Telephone Operators do is they Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

In addition to that, they Provide assistance for customers with special billing requests..

A typical day for A Telephone Operator look like this:

Search files, databases or reference materials to obtain needed information.
Answer telephones to direct calls or provide information.
Assist individuals with paperwork.
Assist disabled or incapacitated individuals.

We asked some Telephone Operators a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?13% said yes
How important is it to work in a team in this job?38% said very important
Do you have group discussions everyday in this job?13% said yes
Do you have to meet strict deadlines everyday in this job?37% said yes
Do you talk or work with customers everyday in this job?84% said yes
Do you have to deal with angry customers everyday in this job?96% said yes
Do you have to make decisions everyday in this job?95% said yes



Other responsibilities




Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Telephone Operator, you can expect to work 40 hours per week.

Do Telephone Operators work in an office-style work environment?

Everyday
87.23%

Once a week
0%

Once a month
0%

Once a year
0%

Never
12.77%

Do Telephone Operators work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
0%

Never
100%

Do Telephone Operators work outdoors?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
0%

Never
100%



Is this right for me

Best personality for this career

The Organizers and The Helpers


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like working with, communicating with, and teaching people. They like helping or providing service to others.



How we can help

Start your journey to be A Telephone Operator

Get the best college for Telephone Operators


Discover the best colleges for your $$$


Find colleges have the highest earning grads


Yes, I'm sure


Rank: C
Salary: $28000

They operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Rank: C
Salary: $27830

They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Rank: C
Salary: $32230

They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Rank: C
Salary: $33890

They interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Rank: B
Salary: $37340

They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.






Trusted by over 50,000 fans

[easy-followers title=”” nofollow=”1″ total_type=”text_before” columns=”2″ template=”tinycolor”]

Career type

Office and Administration
Administrative and Information Support

Other Careers Like This


Help Others Out



Learn more about Telephone Operators

Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

Study To Be A Telephone Operator


Related to Telephone Operators Job Description

Telephone Operators job description, what do Telephone Operators do, typical day for Telephone Operators, what is it like to work as a Telephone Operator, how many hours do Telephone Operators work, day to day work of a Telephone Operator

Additional resources

http://www.bls.gov/oes/current/oes432021.htm

OwlGuru.com
OwlGuru.com is a career and college finder site. We help students to find a career and college that is right for them.
Telephone Operators
Written by: Stanley Tan
Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
3.5 / 5 stars

Leave a Reply

Your email address will not be published. Required fields are marked *