What Does A Hotel, Motel and Resort Desk Clerk Do (including Their Typical Day at Work)

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Salary, Job Description, How To Become One, and Quiz

Hotel, Motel and Resort Desk Clerks

Hotel, Motel and Resort Desk Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Salary
$26900
Becoming One
Easy
Education
No degree required
Job Satisfaction
Low
Job Growth

Personality





Find a job you love and you will never work a day in your life.Confucius

What they do

Hotel, Motel and Resort Desk Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

Typical day

On a daily basis, Hotel, Motel and Resort Desk Clerks prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies. They greet, register, and assign rooms to guests of hotels or motels.

A typical day for a Hotel, Motel and Resort Desk Clerk will also include:

  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests’ accounts, manually or using computers.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.

Other responsibilities

Besides their typical day, Hotel, Motel and Resort Desk Clerks also deposit guests’ valuables in hotel safes or safe deposit boxes. They may also arrange tours, taxis, or restaurant reservations for customers.

On a weekly to monthly basis, Hotel, Motel and Resort Desk Clerks date-stamp, sort, and rack incoming mail and messages. They might also clean and maintain lobby and common areas, such as restocking supplies and watering plants.

In addition, they plan, schedule, or supervise the work of other employees.

Although specific duties may vary, many of them perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

To some hotels, Motel, and Resort Desk Clerks, it is also their responsibility to prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies.

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What is the job like

Job satisfaction

Low

Is this job meaningful

Low

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Pros

Suitable for people who like to follow routines.

Suitable for people who value relationships between co-workers and customers and want to work in a friendly non-competitive environment.

This career is perfect for people who love to work indoors.

It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.

Normal working hours (40 hours per week).

Cons

Not suitable for people who like to solve problems mentally.

One of the lowest paying jobs.

How much do they make

Average salary

$26900 per year

Average hourly wage

$13 per hour

Entry-level Hotel, Motel and Resort Desk Clerks with little to no experience can expect to make anywhere between $18,950 to $21,690 per year or $9 to $10 per hour.

Salary by experience Annual Hourly
Highest (Top 10%) $36,580 $18
Senior (Top 25%) $30,330 $15
Median $25,490 $12
Junior (Bottom 25%) $21,690 $10
No experience (Bottom 10%) $18,950 $9

This table shows the top 10 highest paying industries for Hotel, Motel and Resort Desk Clerks based on their average annual salary.

Salary by industry Annual Hourly
Community Food and Housing, and Emergency and Other Relief Services $34970 $16.81
Civic and Social Organizations $34500 $16.59
Amusement Parks and Arcades $30380 $14.61
Deep Sea, Coastal, and Great Lakes Water Transportation $30080 $14.46
Business, Professional, Labor, Political, and Similar Organizations $29730 $14.29
Real Estate $29180 $14.03
Other Amusement and Recreation Industries $27920 $13.43
Land Subdivision $27710 $13.32
RV (Recreational Vehicle) Parks and Recreational Camps $27450 $13.20
Employment Services $27400 $13.17

View more salary by industries here.

Where can they work

Where can Hotel, Motel and Resort Desk Clerks work? Here is a table showing the top 10 largest employers of Hotel, Motel and Resort Desk Clerks including the average salary in that industry.

Employers Total Employed Annual Salary Hourly Wages
Traveler Accommodation 201620 $26760 $12.86
Real Estate 5510 $29180 $14.03
RV (Recreational Vehicle) Parks and Recreational Camps 3450 $27450 $13.20
Other Amusement and Recreation Industries 1110 $27920 $13.43
Management of Companies and Enterprises 640 $27220 $13.09
Business, Professional, Labor, Political, and Similar Organizations 540 $29730 $14.29
Local Government 540 $27060 $13.01
Rooming and Boarding Houses 450 $25390 $12.21
Accounting, Tax Preparation, Bookkeeping, and Payroll Services 430 $26560 $12.77
Travel Arrangement and Reservation Services 270 $ $*

What is the work day like

Working hours

Less than 40 hours
32%

40 hours
47%

More than 40 hours
21%

Working schedule

62%

38%

0%

Email

How often do you use email in this job?

Once a week
19%

Every day
76%

Telephone

How often do you have telephone conversations in this job?

Once a week
6%

Every day
91%

Group discussions

How often do you have group discussions in this job?

Once a week
9%

Every day
88%

Public speaking

How often does this job require you to do public speaking?

Never
51%

Once a year
0%

Once a month
24%

Once a week
6%

Every day
19%

Level of competition

How much competitive pressure is in this job?

Not competitive at all
18%

Slightly competitive
33%

Moderately competitive
28%

Highly competitive
10%

Extremely competitive
10%

What is the work environment like

Office-style environment

Indoors in an environmentally controlled condition

Never
16%

Once a year or more
0%

Once a month or more
0%

Once a week or more
0%

Every day
84%

Warehouse-style environment

Indoors in a non-controlled environmental condition such as a warehouse

Never
93%

Once a year or more
0%

Once a month or more
5%

Once a week or more
2%

Every day
0%

Outdoors

Outdoors exposed to all weather conditions

Never
81%

Once a year or more
7%

Once a month or more
6%

Once a week or more
2%

Every day
5%

Outdoors – Under Cover

Outdoors but under cover (e.g. structure with roof but no walls)

Never
88%

Once a year or more
6%

Once a month or more
0%

Once a week or more
6%

Every day
0%

How to become one

Difficulty to become one

Easy
You may need some previous work-related skill, knowledge, or experience. Most careers in this difficulty category usually don’t require a degree. However, you will need a few months of on-the-job training with experienced employees. Similar careers include Customer Service Representatives, Security Guards, and Bank Tellers.

Required level of education

What level of education do you need to perform the job?

Less than a High School Diploma
1%

High School Diploma or equivalent
75%

Post-Secondary Certificate
2%

Some College Courses
11%

Associate’s Degree or similar
6%

Bachelor’s Degree
5%

Post-Baccalaureate Certificate
0%

Master’s Degree
0%

Post-Master’s Certificate
0%

First Professional Degree
0%

Doctoral Degree
0%

Post-Doctoral Training
0%

Relevant majors

No majors found

Relevant work experience

How much related work experience do you need to get hired for the job?

None
52%

1 month
0%

1 to 3 months
1%

3 to 6 months
14%

6 months to 1 year
18%

1 to 2 years
10%

2 to 4 years
5%

4 to 6 years
0%

6 to 8 years
0%

8 to 10 years
0%

Over 10 years
0%

On The Job Training

How much on the job training do you need to perform the job?

None or short demonstration
12%

1 month
34%

1 to 3 months
31%

3 to 6 months
18%

6 months to 1 year
1%

1 to 2 years
4%

2 to 4 years
0%

4 to 10 years
0%

Over 10 years
0%

Should you become one

Best personality type for this career

The Organizer

People with this personality type likes to follow set procedures and routines. They prefer working with data and details more than with ideas.

The Builder
33%

People with The Builder personality type likes practical and hands-on work. They prefer working with plants, animals, and real-world materials like wood, tools, and machinery.


The Thinker
14%

People with The Thinker personality likes to work with ideas that require an extensive amount of thinking. They prefer work that requires them to solve problems mentally.


The Artist
19%

People with The Artist personality likes to work with designs and patterns. They prefer activities that require self-expression and prefer work that can be done without following a clear set of rules.


The Helper
57%

People with The Helper personality type likes to work with people and in teams. They prefer work that allows them to build relationships with others.


The Leader
76%

People with The Leader personality likes to start and work on projects. They also like leading people and making many decisions.


The Organizer
86%

People with The Organizer personality type likes to follow set procedures and routines. They prefer working with data and details more than with ideas.


You can read more about these career personality types here.

People who are suitable for this job tend to like following set procedures and routines. They like working with data and details more than with ideas.

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk-taking and often deal with business.

Take this quiz to see if this is the right career for you.

Work Values

Which values are the most important to a person’s satisfaction for this job?

Achievement
33%

You are someone who is results oriented. You prefer work that allows you to utilize your skills and abilities while at the same time giving you a sense of accomplishment.

Working Conditions
31%

You are someone who values job security, steady employment, and good working conditions. You also prefer work that keeps you busy all the time with something different to do every day.

Recognition
33%

You are someone who values job advancement and leadership roles. You prefer work that receives recognition for the work you do and jobs that are looked up to by others in the company and your community.

Relationships
86%

You are someone who likes to provide a service to others. You prefer a work environment where you can work with your co-workers in a friendly non-competitive environment.

Support
52%

You are someone who values a company that stands behind their employees. You prefer a work environment where everyone is treated fairly and is being supported by the company.

Independence
43%

You are someone who likes to work on your own and make your own decisions. You prefer work that requires little supervision and are allowed to try out your own ideas.

FAQ


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