Other names for this job might include 411 Directory Assistance Operator, Bilingual Operator, Central Office Operator, Change Number Operator, Charge Operator, Communications Operator, Customer Service Assistant, Customer Service Representative, Directory Assistance Operator, Directory Operator
In this requirements guide for Telephone Operators, you will find out what do you need to become a Telephone Operator and what it takes to become one.
After reading this, you will be able to plan for your future if you want to be a Telephone Operator.
Recommended degree level
High School Diploma
High School Diploma
Some college courses
Generally, employers are looking for Telephone Operators who have a High School Diploma. They also prefer someone who is good in Active Listening and Speaking.
1 common question that we always get is what major or degree do I need to become A Telephone Operator or what courses do I need to take.
We did a survey to ask other Telephone Operators what did they major in college or university and here are the most popular majors that came up.
The majority of Telephone Operators typically enter the occupation with a High School Diploma. There isn’t any specific educational requirement for this career.
Interested in becoming A Telephone Operator? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.
Questions to ask the university or college:
How many students are in the program?
Is your program accredited?
How many faculty members do you have? Do they hold the right credentials?
What is your job placement rate?
Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
How many of your students have at least one internship by graduation?
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Written by: Stanley Tan
Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.