How To Become A Telephone Operator: Degree and Education Requirements

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what degree do you need to become a Telephone Operator
majors for Telephone Operators

Telephone Operators

Other names for this job might include 411 Directory Assistance Operator, Bilingual Operator, Central Office Operator, Change Number Operator, Charge Operator, Communications Operator, Customer Service Assistant, Customer Service Representative, Directory Assistance Operator, Directory Operator


  • $40820
    Salary
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

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Be A Telephone Operator: What You Really Need


In this requirements guide for Telephone Operators, you will find out what do you need to become a Telephone Operator and what it takes to become one.

After reading this, you will be able to plan for your future if you want to be a Telephone Operator.



Degree required

Recommended degree level

High School Diploma

High School Diploma
83.61%

No degree
15.61%

Certificate
0.77%

Some college courses
%

Associates degree
%

Generally, employers are looking for Telephone Operators who have a High School Diploma. They also prefer someone who is good in Active Listening and Speaking.

1 common question that we always get is what major or degree do I need to become A Telephone Operator or what courses do I need to take.

We did a survey to ask other Telephone Operators what did they major in college or university and here are the most popular majors that came up.


The majority of Telephone Operators typically enter the occupation with a High School Diploma. There isn’t any specific educational requirement for this career.



Schools

schools for Telephone Operators

Interested in becoming A Telephone Operator? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.

Questions to ask the university or college:

  1. How many students are in the program?
  2. Is your program accredited?
  3. How many faculty members do you have? Do they hold the right credentials?
  4. What is your job placement rate?
  5. Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
  6. How many of your students have at least one internship by graduation?

Click to start becoming a Telephone Operator




How long does it take

Difficulty
Easy

You may need some previous work-related skill, knowledge or experience to be A Telephone Operator.

For example: A bank teller would benefit from experience working directly with the public.

To become A Telephone Operator, you will need anywhere from a few months to 1 year of working in this field.


How long does it take
6 to 12 months


Work experience
6 months to 1 year

No experience
62.6%

6 months to 1 year
30.45%

1 to 2 years
3.76%

3 to 6 months
2.17%

2 to 4 years
1.02%

Job training
0 to 1 month

0 to 1 month
45.45%

No training
32.13%

3 to 6 months
14.44%

1 to 3 months
7.98%

6 months to 1 year
%

Most Telephone Operators have 6 months to 1 year work experience and 0 to 1 month job training.

To increase your chances of getting a job, you can look for job training while studying to be one.



License and certifications

Do you need any license or certification
Not required


No license or certification required



Skills required

We asked other Telephone Operators if they could only have 5 skills, what would they be. Here is what they said.

1. Active Listening what does this mean
2.Speaking what does this mean
3.Service Orientation what does this mean
4.Social Perceptiveness what does this mean
5.Reading Comprehension what does this mean
= Hot in-demand that most employers are looking for

We did some research and found that most successful Telephone Operators have these 5 common characteristics. Most of them had Stress Tolerance and Integrity.

1.Stress Tolerance
2.Integrity
3.Dependability
4.Self Control
5.Adaptability/Flexibility




Knowledge required

Just like any other job, you will need some know-hows to do the job. To become a successful Telephone Operators you need to acquire knowledge in these 5 key areas.

1. Customer and Personal Service what does this mean
2.English Language what does this mean
3.Telecommunications what does this mean
4.Communications and Media what does this mean
5.Clerical what does this mean

As A Telephone Operator, you may also be required to know how to use certain Data base user interface and query software, Operating system software and Spreadsheet software tools.

Data entry software (Data base user interface and query software)
Handheld computer device software (Operating system software)
Microsoft Excel (Spreadsheet software)
Microsoft Office software (Office suite software)
Microsoft Outlook (Electronic mail software)
= Hot in-demand that most employers are looking for




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Is This Right For Me

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Related to Telephone Operators Requirements

Telephone Operators requirements, how to become Telephone Operators, degree required to be a Telephone Operator, Telephone Operators license and certifications, majors to be a Telephone Operator, is it hard to become a Telephone Operator and how long does it take

Additional resources

http://www.bls.gov/oes/current/oes432021.htm

OwlGuru.com
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Telephone Operators
Written by: Stanley Tan
Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
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