Telephone Operators: Salary, Job Description, How To Be One and More

Stanley TanLeave a Comment



Telephone Operators jobs information
pros and cons of being a Telephone Operator

Telephone Operators

Other names for this job might include 411 Directory Assistance Operator, Bilingual Operator, Central Office Operator, Change Number Operator, Charge Operator, Communications Operator, Customer Service Assistant, Customer Service Representative, Directory Assistance Operator, Directory Operator


  • $40820
    Salary
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

C



Telephone Operators: Know It All In 1 Minute


In this career summary, you will find out what the job of A Telephone Operator is about and what it is like.

After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.



Job description

Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Read more about what does A Telephone Operator really do at work and what is it like being and working as one.


Become one

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Interested in becoming A Telephone Operator? Find the right schools that can help you to become one. This service is free thanks to our sponsors.

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Salary

Average salary
$40820 per year

Hourly wage
$19.62 an hour


Telephone Operators with little to no experience tend to make between $21860 and $26830 while the more experienced ones make over $53240 per year.

Top 5 paying statesHourlyAnnual
CA$23.81$49530
VA$22.77$47360
NJ$21.87$45490
MN$21.81$45360
MD$21.46$44630

1 of the easiest ways to increase your salary as A Telephone Operator is to move to a higher paying state like CA. Right now, the highest paying states for Telephone Operators are CA, VA, NJ, MN and MD.

However a higher pay at CA doesn’t guarantee that you will make more because the living expenses at CA might be 2x higher than where you are currently at now.

3 other factors that can increase your salary as A Telephone Operator is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).

Find out how much do successful Telephone Operators make and if their salary is high when compared to all the other careers.


Requirements

Recommended degree level
High School Diploma (or GED)

We asked other Telephone Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by No degree.

Other than that we also asked them what did they major in and here are the most popular majors that came up.

NA

Another popular question from our readers is what makes A Telephone Operator successful or would they be good in this career.

Well, we found that most successful Telephone Operators have these 5 skillsets.

Active Listening
Speaking
Service Orientation
Social Perceptiveness
Reading Comprehension

In addition to that, 1 common characteristic among successful Telephone Operators is they are good at Stress Tolerance. Here are the top 5 common characteristics.

Stress Tolerance
Integrity
Dependability
Self Control
Adaptability/Flexibility
= Hot in-demand that most employers are looking for

Read more about what it really takes to become A Telephone Operator and the degree, training and education you need


Pros and Cons

Here are some reasons why you should and shouldn’t choose A Telephone Operator as your career.

PROS
Suitable for people who likes to follow routines
Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment
This career is perfect for people who love to work indoors.
It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.
CONS
Not suitable for people who likes to solve problems mentally
Salary is below average
Demand for this career is declining


There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.

A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.



What is the job like

Job satisfaction
66%

Is this job meaningful
48%


Working hours
40 hours per week

Working schedule
Regular (Set schedule and routine)


On a normal working week Telephone Operators work 40 hours per week.

66% of Telephone Operators said they were satisfied with their job and 48% said they feel like their job is making other people’s lives better.



Is this right for me

Best personality for this career
The Organizers and The Helpers


You can read more about these career personality types here.

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas.

They also like working with, communicating with, and teaching people. They like helping or providing service to others.



How we can help

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Rank: C
Salary: $28000

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They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Rank: C
Salary: $32230

They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Rank: C
Salary: $33890

They interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Rank: B
Salary: $37340

They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.






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Career type

Office and Administration
Administrative and Information Support

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Job Description
Salary
Requirements
Is This Right For Me

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Related to Telephone Operators Career Information

Telephone Operators job description, Telephone Operators salary, Telephone Operators information, what is the job of a Telephone Operator like, pros and cons about Telephone Operators, colleges and universities for Telephone Operators, is Telephone Operators the right career for me, Easy careers to get into, careers in Office and Administration

Additional resources

http://www.bls.gov/oes/current/oes432021.htm

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Telephone Operators
Written by: Stanley Tan
Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
3.5 / 5 stars

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