In this career summary, you will find out what the job of A Telephone Operator is about and what it is like.
After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.
Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
$40820 per year
$19.62 an hour
Telephone Operators with little to no experience tend to make between $21860 and $26830 while the more experienced ones make over $53240 per year.
|Top 5 paying states||Hourly||Annual|
1 of the easiest ways to increase your salary as A Telephone Operator is to move to a higher paying state like CA. Right now, the highest paying states for Telephone Operators are CA, VA, NJ, MN and MD.
However a higher pay at CA doesn’t guarantee that you will make more because the living expenses at CA might be 2x higher than where you are currently at now.
3 other factors that can increase your salary as A Telephone Operator is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).
Recommended degree level
High School Diploma (or GED)
We asked other Telephone Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by No degree.
Other than that we also asked them what did they major in and here are the most popular majors that came up.
Another popular question from our readers is what makes A Telephone Operator successful or would they be good in this career.
Well, we found that most successful Telephone Operators have these 5 skillsets.
In addition to that, 1 common characteristic among successful Telephone Operators is they are good at Stress Tolerance. Here are the top 5 common characteristics.
|Stress Tolerance |
= Hot in-demand that most employers are looking for
Pros and Cons
Here are some reasons why you should and shouldn’t choose A Telephone Operator as your career.
|Suitable for people who likes to follow routines|
|Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment|
|This career is perfect for people who love to work indoors.|
|It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.|
|Not suitable for people who likes to solve problems mentally|
|Salary is below average|
|Demand for this career is declining|
There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.
A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.
What is the job like
Is this job meaningful
40 hours per week
Regular (Set schedule and routine)
On a normal working week Telephone Operators work 40 hours per week.
66% of Telephone Operators said they were satisfied with their job and 48% said they feel like their job is making other people’s lives better.
Is this right for me
Best personality for this career
The Organizers and The Helpers
You can read more about these career personality types here.
People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas.
They also like working with, communicating with, and teaching people. They like helping or providing service to others.
How we can help
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They operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
They interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.
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