What Do Order Clerks Do (including Their Typical Day At Work)

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Job Description, Daily Responsibilities, and Work Life

Order Clerks

Order Clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Salary
$37660
Becoming One
Easy
Education
No degree required
Job Satisfaction
Low
Job Growth
Low

Personality



Job Description

Job Description

Order Clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. They also verify customer and order information for correctness, checking it against previously obtained information as necessary.

Other tasks include:

  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Recommend merchandise or services that will meet customers’ needs.
  • Prepare invoices, shipping documents, and contracts.

We asked Order Clerks how satisfied they are with their job. Here is what they said.

Job satisfaction

58%

How meaningful is this job

38%


58% of them said they were satisfied with their job and 38% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical Day At Work

On a daily basis, Order Clerks file copies of orders received, or post orders on records. They notify departments when supplies of specific items are low, or when orders would deplete available supplies.

A typical day for an Order Clerk will also include:

  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

We asked some Order Clerks a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job? 76% said yes
How important is it to work in a team in this job? 18% said very important
Do you have group discussions everyday in this job? 41% said yes
Do you talk or work with customers everyday in this job? 46% said yes
Do you have to deal with angry customers everyday in this job? 48% said yes
Do you have to make decisions everyday in this job? 40% said yes

Other responsibilities

Besides their typical day, Order Clerks also adjust inventory records to reflect product movement. They may also receive and respond to customer complaints.

On a weekly to monthly basis, Order Clerks Calculate and compile order-related statistics, and prepare reports for management. They might also Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

In addition, they Prepare invoices, shipping documents, and contracts.

Although specific duties may vary, many of them Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

To some Order Clerks, it is also their responsibility to Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.


Working life

Working hours

Standard 40 hour work week

Working schedule

Regular schedule like a 9 to 5

In a typical work week as an Order Clerk, you can expect to work 40 hour work week.

Do Order Clerks work in an office-style work environment?

Every day
93%


Never
5%


Do Order Clerks work outdoors?

Never
70%


Once a month
24%



Is this right for me

Best personality for this career

The Organizers and The Entrepreneurs

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You can read more about these career personality types here.



Learn more about Order Clerks

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Related to Order Clerks Job Description

Order Clerks job description, what do Order Clerks do, typical day for Order Clerks, what is it like to work as an Order Clerk, how many hours do Order Clerks work, day to day work of an Order Clerk

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/information-clerks.htm
http://www.iaap-hq.org/


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