What Do Insurance Claims Clerks Do (including Their Typical Day At Work)

Job Description

Insurance Claims Clerks obtain information from insured or designated persons for purpose of settling claim with insurance carrier. They also enter claims information into database systems.

Other tasks include:

• Prepare insurance claim forms or related documents and review them for completeness.
• Pay small claims.
• Calculate amount of claim.
• Post or attach information to claim file.
• Transmit claims for payment or further investigation.
• Contact insured or other involved persons to obtain missing information.

We asked Insurance Claims Clerks how satisfied they are with their job. Here is what they said.

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66% of them said they were satisfied with their job and 40% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Insurance Claims Clerks enter claims information into database systems. They prepare insurance claim forms or related documents and review them for completeness.

A typical day for an Insurance Claims Clerk will also include:

• Pay small claims.
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
• Post or attach information to claim file.
• Transmit claims for payment or further investigation.

We asked some Insurance Claims Clerks a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	70% said yes
	How important is it to work in a team in this job?	52% said very important
	Do you have group discussions everyday in this job?	34% said yes
	Do you talk or work with customers everyday in this job?	49% said yes
	Do you have to deal with angry customers everyday in this job?	27% said yes
	Do you have to make decisions everyday in this job?	68% said yes

Other responsibilities

Besides their typical day, Insurance Claims Clerks also contact insured or other involved persons to obtain missing information. They may also apply insurance rating systems.

On a weekly to monthly basis, Insurance Claims Clerks Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data. They might also Review insurance policy to determine coverage.

In addition, they Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Although specific duties may vary, many of them Pay small claims.

To some Insurance Claims Clerks, it is also their responsibility to Transmit claims for payment or further investigation.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as an Insurance Claims Clerk, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/office-and-administrative-support/financial-clerks.htm

http://www.aba.com/

https://www.mba.org/