What Does A Concierge Do (including Their Typical Day at Work)

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Salary, Job Description, How To Become One, and Quiz

Concierges

Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Salary
$35310
Becoming One
Medium
Education
No degree required
Job Satisfaction
Job Growth

Personality
Interest Match





Find a job you love and you will never work a day in your life.Confucius

What they do

Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.

Typical day

On a daily basis, Concierges provide directions to guests. They provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

A typical day for a Concierge will also include:

  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Perform office duties on a temporary basis when needed.
  • Receive, store, or deliver luggage or mail.

Other responsibilities

Besides their typical day, Concierges also arrange childcare services for guests. They may also carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

On a weekly to monthly basis, Concierges provide food and beverage services to guests. They might also arrange for interpreters or translators when patrons require such services.

In addition, they plan special events, parties, or meetings, which may include booking musicians or celebrities.

Although specific duties may vary, many of them arrange for the replacement of items lost by travelers.

To some Concierges, it is also their responsibility to provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Freedom to make decisions

How much decision making freedom does this job offer?

No freedom
0%

Very little freedom
5%

Limited freedom
5%

Some freedom
45%

A lot of freedom
45%

Structured vs unstructured work

To what extent is this job structured for you versus allowing you to determine your own tasks, priorities, and goals?

No freedom
0%

Very little freedom
0%

Limited freedom
14%

Some freedom
36%

A lot of freedom
50%


Featured Schools


What is the job like

Job satisfaction

High

Is this job meaningful

Average

71% said they were satisfied with their job and 47% said they found their job meaningful.


Select Date Society

My days are extremely busy! I’m constantly juggling things, so I have to stay organized. As a Date Concierge for Select Date Society, I am responsible for planning and scheduling dates for our elite matchmaking clients. When our matchmaking team makes a match, I get to work planning a fun first date for our clients. … Read More


A lot of people see concierges as people you see in a hotel with a name tag and a little plaque that gives recommendations for dinner or a show or something fun to do, or special concierges who come as part of a top credit card or travel plan or people who help celebrities or … Read More


The World Concierge

There are different types of concierge and each of their roles varies. Hotel concierge Our hotel concierge works mostly in hotels and resorts. The concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending nightlife hot spots, booking transportation like taxi, limousines, airplanes, boats, etc., coordinating … Read More


Pros

Suitable for people who like to help and teach others.

Suitable for people who value relationships between co-workers and customers and want to work in a friendly non-competitive environment.

This career is perfect for people who love to work indoors.

It is not too difficult to get into this career. Previous work-related skill, knowledge, or experience is required for this career.

Normal working hours (40 hours per week).

Cons

Not suitable for people who like to solve problems mentally.

One of the lowest paying jobs.

How much do they make

Average salary

$35310 per year

Average hourly wage

$17 per hour

Entry-level Concierges with little to no experience can expect to make anywhere between $23,440 to $27,300 per year or $11 to $13 per hour.

Salary by experience Annual Hourly
Highest (Top 10%) $52,020 $25
Senior (Top 25%) $40,540 $19
Median $32,380 $16
Junior (Bottom 25%) $27,300 $13
No experience (Bottom 10%) $23,440 $11

This table shows the top 10 highest paying industries for Concierges based on their average annual salary.

Salary by industry Annual Hourly
Investigation and Security Services $40750 $19.59
Legal Services $39730 $19.10
Home Health Care Services $39710 $19.09
Advertising, Public Relations, and Related Services $39400 $18.94
Restaurants and Other Eating Places $39230 $18.86
Management of Companies and Enterprises $38790 $18.65
Other Personal Services $38400 $18.46
General Medical and Surgical Hospitals $37860 $18.20
Real Estate $37700 $18.13
Nondepository Credit Intermediation $37230 $17.90

View more salary by industries here.

Where can they work

Where can Concierges work? Here is a table showing the top 10 largest employers of Concierges including the average salary in that industry.

Employers Total Employed Annual Salary Hourly Wages
Traveler Accommodation 8510 $35290 $16.97
Real Estate 8140 $37700 $18.13
Other Personal Services 5150 $38400 $18.46
Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly 3970 $30220 $14.53
General Medical and Surgical Hospitals 1390 $37860 $18.20
Nursing Care Facilities (Skilled Nursing Facilities) 1100 $30160 $14.50
Amusement Parks and Arcades 1040 $29450 $14.16
Business, Professional, Labor, Political, and Similar Organizations 940 $35970 $17.29
Promoters of Performing Arts, Sports, and Similar Events 530 $33860 $16.28
Other Amusement and Recreation Industries 470 $33170 $15.95

What is the work day like

Working hours

Less than 40 hours
14%

40 hours
68%

More than 40 hours
18%

Working schedule

59%

41%

0%

Work with group or team

How important is it to work with others in a group or team in this job?

Not important at all
0%

Fairly important
0%

Important
10%

Very important
33%

Extremely important
57%

Deal with external customers

How important is it to work with customers in this job?

Not important at all
0%

Fairly important
9%

Important
5%

Very important
14%

Extremely important
73%

Manage or lead others

How important is it to coordinate or lead others in completing work activities in this job?

Not important at all
0%

Fairly important
5%

Important
15%

Very important
45%

Extremely important
35%

Email

How often do you use email in this job?

Once a week
5%

Every day
95%

Telephone

How often do you have telephone conversations in this job?

Once a week
5%

Every day
95%

Group discussions

How often do you have group discussions in this job?

Once a week
14%

Every day
86%

Public speaking

How often does this job require you to do public speaking?

Never
14%

Once a year
27%

Once a month
14%

Once a week
14%

Every day
32%

Frequency of conflict situations

How often are there conflict situations in this job?

Never
0%

Once a year
29%

Once a month
29%

Once a week
29%

Every day
14%

Dealing with angry people

How often do you have to deal with angry, unpleasant, or discourteous individuals in this job?

Never
0%

Once a year
15%

Once a month
35%

Once a week
20%

Every day
30%

Dealing with physically aggressive people

How often do you have to deal with physically aggressive people in this job?

Never
38%

Once a year
52%

Once a month
10%

Once a week
0%

Every day
0%

Level of competition

How much competitive pressure is in this job?

Not competitive at all
5%

Slightly competitive
0%

Moderately competitive
52%

Highly competitive
19%

Extremely competitive
24%

Repetition in this job

How important is repeating the same type of task over and over in this job?

Not important at all
14%

Fairly important
19%

Important
29%

Very Important
14%

Extremely Important
24%

Impact of decisions on co-workers or company results

What results do your decisions usually have on other people or the reputation or financial resources of your employer?

No impact
0%

Minor impact
9%

Moderate impact
14%

Important impact
32%

Very important impact
45%

Frequency of decision making

How frequently do you have to make decisions that affect other people, the financial resources, and/or the reputation of the company?

Never
0%

Once a year
19%

Once a month
10%

Once a week
10%

Every day
62%

Responsibility for others’ health and safety

How much responsibility is there for the health and safety of others in this job?

No responsibility
0%

Limited responsibility
43%

Moderate responsibility
33%

High responsibility
5%

Very high responsibility
19%

Responsibility for outcomes and results

How much responsibility is there for the work outcomes and results of other workers?

No responsibility
0%

Limited responsibility
25%

Moderate responsibility
20%

High responsibility
25%

Very high responsibility
30%

What is the work environment like

Office-style environment

Indoors in an environmentally controlled condition

Never
25%

Once a year or more
5%

Once a month or more
0%

Once a week or more
5%

Every day
65%

Warehouse-style environment

Indoors in a non-controlled environmental condition such as a warehouse

Never
71%

Once a year or more
24%

Once a month or more
5%

Once a week or more
0%

Every day
0%

Outdoors

Outdoors exposed to all weather conditions

Never
67%

Once a year or more
29%

Once a month or more
5%

Once a week or more
0%

Every day
0%

Outdoors – Under Cover

Outdoors but under cover (e.g. structure with roof but no walls)

Never
64%

Once a year or more
32%

Once a month or more
5%

Once a week or more
0%

Every day
0%

How to become one

Difficulty to become one

Medium
You will need previous work-related skill, knowledge, or experience. Most careers in this difficulty category require training in vocational schools, related on-the-job experience, or an Associate’s degree, and one or two years of on-the-job training. Similar careers include Travel Agents, Agricultural Technicians, Court Reports, and Medical Assistants.

Required level of education

What level of education do you need to perform the job?

Less than a High School Diploma
0%

High School Diploma or equivalent
32%

Post-Secondary Certificate
9%

Some College Courses
27%

Associate’s Degree or similar
23%

Bachelor’s Degree
9%

Post-Baccalaureate Certificate
0%

Master’s Degree
0%

Post-Master’s Certificate
0%

First Professional Degree
0%

Doctoral Degree
0%

Post-Doctoral Training
0%

Relevant work experience

How much related work experience do you need to get hired for the job?

None
9%

1 month
0%

1 to 3 months
0%

3 to 6 months
5%

6 months to 1 year
18%

1 to 2 years
32%

2 to 4 years
18%

4 to 6 years
18%

6 to 8 years
0%

8 to 10 years
0%

Over 10 years
0%

On The Job Training

How much on the job training do you need to perform the job?

None or short demonstration
5%

1 month
41%

1 to 3 months
23%

3 to 6 months
14%

6 months to 1 year
9%

1 to 2 years
0%

2 to 4 years
5%

4 to 10 years
5%

Over 10 years
0%

Should you become one

Best personality type for this career

The Helper

People with this personality type likes to work with people and in teams. They prefer work that allows them to build relationships with others.

The Builder
38%

People with The Builder personality type likes practical and hands-on work. They prefer working with plants, animals, and real-world materials like wood, tools, and machinery.


The Thinker
14%

People with The Thinker personality likes to work with ideas that require an extensive amount of thinking. They prefer work that requires them to solve problems mentally.


The Artist
38%

People with The Artist personality likes to work with designs and patterns. They prefer activities that require self-expression and prefer work that can be done without following a clear set of rules.


The Helper
81%

People with The Helper personality type likes to work with people and in teams. They prefer work that allows them to build relationships with others.


The Leader
76%

People with The Leader personality likes to start and work on projects. They also like leading people and making many decisions.


The Organizer
48%

People with The Organizer personality type likes to follow set procedures and routines. They prefer working with data and details more than with ideas.


You can read more about these career personality types here.

People who are suitable for this job tend to like working with, communicating with, and teaching people. They like helping or providing service to others.

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk-taking and often deal with business.

Take this quiz to see if this is the right career for you.

Work Values

Which values are the most important to a person’s satisfaction for this job?

Achievement
52%

You are someone who is results oriented. You prefer work that allows you to utilize your skills and abilities while at the same time giving you a sense of accomplishment.

Working Conditions
48%

You are someone who values job security, steady employment, and good working conditions. You also prefer work that keeps you busy all the time with something different to do every day.

Recognition
38%

You are someone who values job advancement and leadership roles. You prefer work that receives recognition for the work you do and jobs that are looked up to by others in the company and your community.

Relationships
86%

You are someone who likes to provide a service to others. You prefer a work environment where you can work with your co-workers in a friendly non-competitive environment.

Support
52%

You are someone who values a company that stands behind their employees. You prefer a work environment where everyone is treated fairly and is being supported by the company.

Independence
62%

You are someone who likes to work on your own and make your own decisions. You prefer work that requires little supervision and are allowed to try out your own ideas.

FAQ


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