In this job description guide, you will find out what do Supervisors of Non-Retail Sales Workers do and what is their typical work day like. After reading this, you will have a much better idea on whether you will like working as a Supervisor of Non-Retail Sales Worker or not.
Sales Supervisors directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
We asked Sales Supervisors how satisfied they are with their job. Here is what they said.
How meaningful is this job
73% of them said they were satisfied with their job and 47% said they find that their job makes the world a better place or helps to make someone else’s life better.
On a daily basis, Sales Supervisors Listen to and resolve customer complaints regarding services, products, or personnel. They Monitor sales staff performance to ensure that goals are met.
1 of the main responsibilities as A Sales Supervisor is to Provide staff with assistance in performing difficult or complicated duties.
Some may also Analyze details of sales territories to assess their growth potential and to set quotas.
In a normal work day, another thing that Sales Supervisors do is they Keep records pertaining to purchases, sales, and requisitions.
In addition to that, they Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services..
A typical day for A Sales Supervisor look like this:
|Explain technical product or service information to customers.|
|Answer customer questions about goods or services.|
|Monitor sales activities.|
|Supervise sales or support personnel.|
We asked some Sales Supervisors a few questions to find out what else does their work day look like. Here is what we found.
|Do you have telephone conversations everyday in this job?||100% said yes|
|Do you have to use email everyday in this job?||100% said yes|
|How important is it to work in a team in this job?||42% said very important|
|Do you have group discussions everyday in this job?||86% said yes|
|Do you have to meet strict deadlines everyday in this job?||30% said yes|
|Do you talk or work with customers everyday in this job?||34% said yes|
|Do you have to deal with angry customers everyday in this job?||4% said yes|
|Do you have to make decisions everyday in this job?||64% said yes|
Besides the “typical day” things that Sales Supervisors do, they Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. They might also Plan and prepare work schedules, and assign employees to specific duties.
On a weekly to monthly basis, Sales Supervisors Prepare sales and inventory reports for management and budget departments. and Formulate pricing policies on merchandise according to profitability requirements.
In addition, they Visit retailers and sales representatives to promote products and gather information.
Although specific duties may vary, many of them Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
To some Sales Supervisors, it is also their responsibility to Inventory stock and reorder when inventories drop to specified levels.
A typical week or month for them might include:
|Develop marketing plans or strategies.|
|Assign duties or work schedules to employees.|
|Prepare financial documents, reports, or budgets.|
|Establish operational policies.|
|Gather customer or product information to determine customer needs.|
|Contact current or potential customers to promote products or services.|
More than 40 hours per week
Regular (Set schedule and routine)
In a typical work week as A Sales Supervisor, you can expect to work More than 40 hours per week.
Do Sales Supervisors work in an office-style work environment?
Once a week
Once a month
Once a year
Do Sales Supervisors work in a warehouse-style work environment?
Once a week
Once a month
Once a year
Do Sales Supervisors work outdoors?
Once a week
Once a month
Once a year
Is this right for me
Best personality for this career
The Persuaders and The Organizers
You can read more about these career personality types
here. You will like this career if you are someone who likes starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business. You also like following set procedures and routines. They like working with data and details more than with ideas.
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They plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
They plan, direct, or coordinate purchasing, warehousing, distribution, forecasting, customer service, or planning services. Manage logistics personnel and logistics systems and direct daily operations.
They plan, direct, or coordinate the transportation operations within an organization or the activities of organizations that provide transportation services.
They direct and coordinate activities of personnel engaged in preparation of radio or television station program schedules and programs, such as sports or news.
They plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Develop pricing strategies with the goal of maximizing the firm’s profits or share of the market while ensuring the firm’s customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.
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