Computer User Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
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Computer Support Specialists with little to no experience tend to make between $31220 and $39310 while the more experienced ones can earn over $65640 per year.
|Top 5 paying states||Hourly||Annual|
One of the easiest ways to increase your salary as a Computer User Support Specialist is to move to a higher paying state like DC. Right now, the highest paying states for Computer Support Specialists are DC, CA, NJ, MA and WA.
However, a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be twice as high than where you are currently at now.
Three other factors that can increase your salary as a Computer User Support Specialist is the degree you hold, the industry you work in, and lastly the company you work for.
We asked other Computer Support Specialists what degree they had when they got the job and most of them said they had a Bachelor’s Degree followed by a High School Diploma.
Other than that, we also asked them what did they major in and here are the most popular majors that came up.
|Agricultural Business Technology|
|Computer Support Specialist|
|Medical Office Computer Specialist/Assistant|
Pros and Cons
Here are some of the pros and cons of being a Computer User Support Specialist.
|Suitable for people who likes practical and hands-on work|
|Suitable for people who values relationships between co-workers and customers and wants to work in a friendly non-competitive environment|
|This career is perfect for people who love to work indoors.|
|It is not too difficult to get into this career. Previous work-related skill, knowledge, or experience is required for this career.|
|Normal working hours (40 hours per week)|
|Not suitable for people who likes to work with designs|
|Salary is below average|
What is the job like
66% of Computer Support Specialists said they were satisfied with their job and 45% said they feel like their job is making other people’s lives better.
Is this right for me
You can read more about these career personality types here.
People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery..
They also like working with ideas, and require an extensive amount of thinking. They like searching for facts and figuring out problems mentally.
conduct research into fundamental computer and information science as theorists, designers, or inventors. Develop solutions to problems in the field of computer hardware and software.
develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.
analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software.
conduct research in fundamental mathematics or in application of mathematical techniques to science, management, and other fields. Solve problems in various fields using mathematical methods.
design strategies for enterprise database systems and set standards for operations, programming, and security. Design and construct large relational databases. Integrate new systems with existing warehouse structure and refine system performance and functionality.
Related career information
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