What Do Correspondence Clerks Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Correspondence Clerk
are Correspondence Clerks happy with their job

Correspondence Clerks

Other names for this job might include Administrative Assistant, Authorization Coordinator, Authorization Representative, Beneficiary Correspondent, Chargeback Specialist, Claims Correspondence Clerk, Collection Correspondent, Commercial Correspondent, Correspondence Analyst, Correspondence Clerk


  • $36340
    Salary
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • Low
    Job growth
OwlGuru Rank

C



Being A Correspondence Clerk: What You Really Do


In this job description guide, you will find out what do Correspondence Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Correspondence Clerk or not.



Job summary

Correspondence Clerks compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

We asked Correspondence Clerks how satisfied they are with their job. Here is what they said.

Job satisfaction

66%

How meaningful is this job

48%


66% of them said they were satisfied with their job and 48% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

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On a daily basis, Correspondence Clerks Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. They Compile data from records to prepare periodic reports.

1 of the main responsibilities as A Correspondence Clerk is to Read incoming correspondence to ascertain nature of writers’ concerns and to determine disposition of correspondence.

Some may also Route correspondence to other departments for reply.

In a normal work day, another thing that Correspondence Clerks do is they Ensure that money collected is properly recorded and secured.

A typical day for A Correspondence Clerk look like this:

Prepare documentation for contracts, transactions, or regulatory compliance.
Prepare business correspondence.
Compile data or documentation.
Read materials to determine needed actions.

We asked some Correspondence Clerks a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?90% said yes
Do you have to use email everyday in this job?99% said yes
How important is it to work in a team in this job?65% said very important
Do you have group discussions everyday in this job?78% said yes
Do you have to meet strict deadlines everyday in this job?90% said yes
Do you talk or work with customers everyday in this job?75% said yes
Do you have to deal with angry customers everyday in this job?30% said yes
Do you have to make decisions everyday in this job?97% said yes



Other responsibilities

Besides the “typical day” things that Correspondence Clerks do, they Present clear and concise explanations of governing rules and regulations. They might also Type acknowledgment letters to persons sending correspondence.

On a weekly to monthly basis, Correspondence Clerks Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. and Maintain files and control records to show correspondence activities.

In addition, they Complete form letters in response to requests or problems identified by correspondence.

Although specific duties may vary, many of them Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.

To some Correspondence Clerks, it is also their responsibility to Compute costs of records furnished to requesters, and write letters to obtain payment.

A typical week or month for them might include:

Explain regulations, policies, or procedures.
Prepare business correspondence.
Compile data or documentation.
Proofread documents, records, or other files to ensure accuracy.
Maintain operational records.
Prepare business correspondence.



Working life

Working hours

More than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Correspondence Clerk, you can expect to work More than 40 hours per week.

Do Correspondence Clerks work in an office-style work environment?

Everyday
95.35%

Once a week
0%

Once a month
0%

Once a year
0%

Never
4.65%

Do Correspondence Clerks work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
48.74%

Once a year
0.42%

Never
50.84%

Do Correspondence Clerks work outdoors?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
0%

Never
100%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Rank: B
Salary: $35540

They locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Rank: B+
Salary: $40910

They compile and record employee time and payroll data. May compute employees’ time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Rank: C+
Salary: $38740

They obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Rank: C+
Salary: $34500

They perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Rank: C
Salary: $36730

They investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant’s credit standing.






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Career type

Office and Administration
Administrative and Information Support

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Salary
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Is This Right For Me

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Related to Correspondence Clerks Job Description

Correspondence Clerks job description, what do Correspondence Clerks do, typical day for Correspondence Clerks, what is it like to work as a Correspondence Clerk, how many hours do Correspondence Clerks work, day to day work of a Correspondence Clerk

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/information-clerks.htm
http://www.iaap-hq.org/

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Correspondence Clerks
Written by: Stanley Tan
Correspondence Clerks compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
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