Day in the life of
Travel Agent – Jonathan de Araujo
The typical day for a travel agent involves answering phone calls from guests, researching prices for guests, calling vendors to get assistance for guests, creating quotes for guests, and booking vacations through online portals. Most travel agents spend 50-75% of their day on the phone either with guests or with vendors.
The pros of the job are that you get to work in a field that you love. We’re huge Disney fans and we help people plan their Disney vacations. The great thing is, even when I can’t be at Disney World, I’m staying up to speed on news and changes at the parks and talking to guests while they’re at Disney World. It’s the next best thing to actually being there. Oh, and all of my Disney trips are “business trips”. Most vendors will offer what they call “Fam” of “Familiarization” trips. These are typically complimentary hotel stays, food, and tickets to the attractions to help you, the travel agent, familiarize yourself with the destination. I’ve been offered free Fam trips to Disney World and Universal. It’s a blast!
The cons are that the hours can be long and some guests have unreasonable expectations about your time. They’ll call you at all hours expecting an immediate response. This is definitely the exception, not the rule, but it definitely crops up fairly frequently. Also, some guests will call you to get a bunch of information and then book directly through the vendor, cutting you out of a potential commission. It’s an all commission business, so not having a regular paycheck can definitely be a challenge.
plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.