what degree do you need to become a Switchboard Operator, Including Answering Service
majors for Switchboard Operators, Including Answering Service

Switchboard Operators, Including Answering Service

Other names for this job might include Answering Service Telephone Operator, CBX Operator, Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communication Specialist, Complaint Operator, Desk Operator, Exchange Operator

  • $28990
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
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Be A Switchboard Operator: What You Really Need

In this requirements guide for Switchboard Operators, Including Answering Service, you will find out what do you need to become a Switchboard Operator, Including Answering Service and what it takes to become one.

After reading this, you will be able to plan for your future if you want to be a Switchboard Operator, Including Answering Service.

Degree required

Recommended degree level

High School Diploma

High School Diploma

Some college courses

Associates degree

Bachelors degree

No degree

Generally, employers are looking for Switchboard Operators who have a High School Diploma. They also prefer someone who is good in Speaking and Active Listening.

1 common question that we always get is what major or degree do I need to become A Switchboard Operator or what courses do I need to take.

We did a survey to ask other Switchboard Operators what did they major in college or university and here are the most popular majors that came up.

The majority of Switchboard Operators (including Answering Service) typically enter the occupation with a High School Diploma. There isn’t any specific educational requirement for this career.


schools for Switchboard Operators

Interested in becoming A Switchboard Operator? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.

Questions to ask the university or college:

  1. How many students are in the program?
  2. Is your program accredited?
  3. How many faculty members do you have? Do they hold the right credentials?
  4. What is your job placement rate?
  5. Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
  6. How many of your students have at least one internship by graduation?
Click to start becoming a Switchboard Operator, Including Answering Service

How long does it take


You may need some previous work-related skill, knowledge or experience to be A Switchboard Operator.

For example: A bank teller would benefit from experience working directly with the public.

To become A Switchboard Operator, you will need anywhere from a few months to 1 year of working in this field.

How long does it take
1 to 2 years

Work experience
1 to 2 years
1 to 2 years

No experience

6 months to 1 year

3 to 6 months

0 to 1 month

Job training
0 to 1 month
0 to 1 month

6 months to 1 year

1 to 3 months

1 to 2 years

No training

Most Switchboard Operators have 1 to 2 years work experience and 0 to 1 month job training.

To increase your chances of getting a job, you can look for job training while studying to be one.

License and certifications

Do you need any license or certification
Not required

No license or certification required

Skills required

We asked other Switchboard Operators if they could only have 5 skills, what would they be. Here is what they said.

1. Speaking what does this mean
2.Active Listening what does this mean
3.Social Perceptiveness what does this mean
4.Reading Comprehension what does this mean
5.Writing what does this mean
= Hot in-demand that most employers are looking for

We did some research and found that most successful Switchboard Operators have these 5 common characteristics. Most of them had Dependability and Integrity.

3.Self Control
5.Concern for Others

Knowledge required

Just like any other job, you will need some know-hows to do the job. To become a successful Switchboard Operators you need to acquire knowledge in these 5 key areas.

1. Customer and Personal Service what does this mean
2.English Language what does this mean
3.Telecommunications what does this mean
4.Clerical what does this mean
5.Computers and Electronics what does this mean

As A Switchboard Operator, you may also be required to know how to use certain Electronic mail software, Spreadsheet software and Office suite software tools.

IBM Notes (Electronic mail software)
Microsoft Excel (Spreadsheet software)
Microsoft Office software (Office suite software)
Microsoft Outlook (Electronic mail software)
Microsoft PowerPoint (Presentation software)
= Hot in-demand that most employers are looking for

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Career type

Office and Administration Administrative and Information Support

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Related to Switchboard Operators, Including Answering Service Requirements

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Additional resources

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