daily life of a Medical Secretary
are Medical Secretaries happy with their job

Medical Secretaries

Other names for this job might include Administrative Support Specialist, Admissions Coordinator, Appointment Scheduler, Billing Coordinator, Certified Professional Coder (CPC), Data Transcriber, Dental Secretary, Health Information Coder, Health Unit Coordinator, Hospital Admissions Clerk

  • $34330
  • 68%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank


Being A Medical Secretary: What You Really Do

In this job description guide, you will find out what do Medical Secretaries do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Medical Secretary or not.

Job summary

Medical Secretaries perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

We asked Medical Secretaries how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


68% of them said they were satisfied with their job and 71% said they find that their job makes the world a better place or helps to make someone else’s life better.

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Typical day

On a daily basis, Medical Secretaries Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. They Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

1 of the main responsibilities as A Medical Secretary is to Answer telephones and direct calls to appropriate staff.

Some may also Receive and route messages or documents, such as laboratory results, to appropriate staff.

In a normal work day, another thing that Medical Secretaries do is they Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

In addition to that, they Interview patients to complete documents, case histories, or forms, such as intake or insurance forms..

A typical day for A Medical Secretary look like this:

Schedule appointments.
Compile data or documentation.
Maintain medical records.
Answer telephones to direct calls or provide information.

We asked some Medical Secretaries a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?93% said yes
Do you have to use email everyday in this job?82% said yes
How important is it to work in a team in this job?83% said very important
Do you have group discussions everyday in this job?79% said yes
Do you have to meet strict deadlines everyday in this job?40% said yes
Do you talk or work with customers everyday in this job?65% said yes
Do you have to deal with angry customers everyday in this job?19% said yes
Do you have to make decisions everyday in this job?63% said yes

Other responsibilities

Besides the “typical day” things that Medical Secretaries do, they Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. They might also Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

A typical week or month for them might include:

Order materials, supplies, or equipment.
Prepare business correspondence.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as A Medical Secretary, you can expect to work 40 hours per week.

Do Medical Secretaries work in an office-style work environment?


Once a week

Once a month

Once a year


Do Medical Secretaries work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do Medical Secretaries work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Organizers and The Helpers

You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like working with, communicating with, and teaching people. They like helping or providing service to others.

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Rank: C
Salary: $27830

They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Rank: B+
Salary: $38860

They compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry’s numerical coding system.
Rank: C
Salary: $32230

They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Rank: C
Salary: $28000

They operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Rank: B
Salary: $37340

They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.

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Career type

Office and Administration
Administrative and Information Support
Health Informatics, Therapeutic Services

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Medical Secretaries job description, what do Medical Secretaries do, typical day for Medical Secretaries, what is it like to work as a Medical Secretary, how many hours do Medical Secretaries work, day to day work of a Medical Secretary

Additional resources

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