What Do Gaming Managers Do (including Their Typical Day At Work)

Job Description

Gaming Managers plan, direct, or coordinate gaming operations in a casino. May formulate house rules. They also remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

Other tasks include:

• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Explain and interpret house rules, such as game rules or betting limits.
• Track supplies of money to tables and perform any required paperwork.
• Resolve customer complaints regarding problems, such as payout errors.
• Market or promote the casino to bring in business.
• Prepare work schedules and station arrangements and keep attendance records.

We asked Gaming Managers how satisfied they are with their job. Here is what they said.

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75% of them said they were satisfied with their job and 62% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Gaming Managers monitor credit extended to players. They circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.

A typical day for a Gaming Manager will also include:

• Prepare work schedules and station arrangements and keep attendance records.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Track supplies of money to tables and perform any required paperwork.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Resolve customer complaints regarding problems, such as payout errors.

We asked some Gaming Managers a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	83% said yes
	How important is it to work in a team in this job?	67% said very important
	Do you have group discussions everyday in this job?	96% said yes
	Do you talk or work with customers everyday in this job?	70% said yes
	Do you have to deal with angry customers everyday in this job?	45% said yes
	Do you have to make decisions everyday in this job?	94% said yes

Other responsibilities

Besides their typical day, Gaming Managers also interview and hire workers. They may also review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

On a weekly to monthly basis, Gaming Managers Market or promote the casino to bring in business. They might also Train new workers or evaluate their performance.

In addition, they Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Although specific duties may vary, many of them Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.

To some Gaming Managers, it is also their responsibility to Monitor credit extended to players.

Working life

More than 40 hours per week

Regular schedule like a 9 to 5

In a typical work week as a Gaming Manager, you can expect to work more than 40 hours per week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/personal-care-and-service/gaming-services-occupations.htm

https://www.americangaming.org/

http://www.casinocareers.com/