What Does A Supervisors of Retail Sales Worker Do (including Their Typical Day at Work)

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Retail Sales Supervisors

Retail Sales Supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Salary
$47300
Becoming One
Easy
Education
No degree required
Job Satisfaction
Job Growth

Personality





Find a job you love and you will never work a day in your life.Confucius

What they do

Retail Sales Supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Typical day

On a daily basis, Retail Sales Supervisors provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. They keep records of purchases, sales, and requisitions.

A typical day for a Supervisor of Retail Sales Worker will also include:

  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Other responsibilities

Besides their typical day, Retail Sales Supervisors also plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. They may also plan and prepare work schedules and keep records of employees’ work schedules and time cards.

On a weekly to monthly basis, Retail Sales Supervisors inventory stock and reorder when inventory drops to a specified level. They might also estimate consumer demand and determine the types and amounts of goods to be sold.

In addition, they hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Although specific duties may vary, many of them establish and implement policies, goals, objectives, and procedures for the department.

To some Retail Sales Supervisors, it is also their responsibility to plan budgets and authorize payments and merchandise returns.

Freedom to make decisions

How much decision making freedom does this job offer?

No freedom
0%

Very little freedom
0%

Limited freedom
18%

Some freedom
35%

A lot of freedom
47%

Structured vs unstructured work

To what extent is this job structured for you versus allowing you to determine your own tasks, priorities, and goals?

No freedom
0%

Very little freedom
13%

Limited freedom
5%

Some freedom
36%

A lot of freedom
46%


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What is the job like

Job satisfaction

Average

Is this job meaningful

Low

64% said they were satisfied with their job and 39% said they found their job meaningful.


Steven Liantonio
GameStop

My typical work day started off opening up the store, making sure all of the game displays were on, and tracking shipments. I would have to delegate what inventory was going where and assure we were getting delivery of newer games. After going over all of the physical assets I make sure that our pre-order and warranty sales are on their way to goal.

Throughout the day I made sure customers were happy. Every question from every mom had to be answered and their dollar pointed towards games their kids wanted and was appropriate. I had a lot of fun helping parents with rumors, Mario isn’t sold on Xbox, Xbox 360 games cannot be played on Playstation 3, and many other things that middle school rumor mills would stir up.

Midnight game releases were also fun because the store is always packed and it was like an event. Also was a great time to introduce people to game accessories and other products.

Pros

The pros were great. Working with video games is fun and there is rarely a dull conversation. You would work with people and every conversation was about fun video games or consoles. There were rarely times where my crew and I were bored.

Cons

The cons were definitely there. Say goodbye to downtime during holidays and increasingly high sales goals makes it hard to boost morale. We have had to make some tough calls with good people because they weren’t the best salesmen. I’m glad I worked there but it wasn’t something I could do forever.

Steven Liantonio
GameStop
Gravy Solutions


Pros

Suitable for people who like to start and carry out projects.

Suitable for people who want independence and like to work on their own and make decisions.

This career is perfect for people who love to work indoors.

It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.

Cons

Not suitable for people who like to solve problems mentally.

Salary is below average.

Long working hours (More than 40 hours per week).

How much do they make

Average salary

$47300 per year

Average hourly wage

$23 per hour

Entry-level Retail Sales Supervisors with little to no experience can expect to make anywhere between $27,260 to $33,070 per year or $13 to $16 per hour.

Salary range Hourly Annual
Highest (Top 10%) $35 $72,810
Senior (Top 25%) $27 $55,880
Middle (Mid 50%) $20 $41,580
Junior (Bottom 25%) $16 $33,070
No experience (Bottom 10%) $13 $27,260

What is the work day like

Working hours

Less than 40 hours
26%

40 hours
36%

More than 40 hours
38%

Working schedule

86%

14%

0%

Work with group or team

How important is it to work with others in a group or team in this job?

Not important at all
0%

Fairly important
0%

Important
2%

Very important
20%

Extremely important
78%

Deal with external customers

How important is it to work with customers in this job?

Not important at all
1%

Fairly important
0%

Important
13%

Very important
15%

Extremely important
71%

Manage or lead others

How important is it to coordinate or lead others in completing work activities in this job?

Not important at all
0%

Fairly important
2%

Important
21%

Very important
14%

Extremely important
63%

Email

How often do you use email in this job?

Once a week
25%

Every day
51%

Telephone

How often do you have telephone conversations in this job?

Once a week
26%

Every day
74%

Group discussions

How often do you have group discussions in this job?

Once a week
2%

Every day
97%

Public speaking

How often does this job require you to do public speaking?

Never
53%

Once a year
31%

Once a month
0%

Once a week
0%

Every day
16%

Frequency of conflict situations

How often are there conflict situations in this job?

Never
0%

Once a year
14%

Once a month
32%

Once a week
37%

Every day
16%

Dealing with angry people

How often do you have to deal with angry, unpleasant, or discourteous individuals in this job?

Never
0%

Once a year
13%

Once a month
29%

Once a week
42%

Every day
15%

Dealing with physically aggressive people

How often do you have to deal with physically aggressive people in this job?

Never
66%

Once a year
32%

Once a month
0%

Once a week
0%

Every day
1%

Level of competition

How much competitive pressure is in this job?

Not competitive at all
27%

Slightly competitive
11%

Moderately competitive
26%

Highly competitive
19%

Extremely competitive
17%

Repetition in this job

How important is repeating the same type of task over and over in this job?

Not important at all
14%

Fairly important
22%

Important
2%

Very Important
15%

Extremely Important
47%

Impact of decisions on co-workers or company results

What results do your decisions usually have on other people or the reputation or financial resources of your employer?

No impact
0%

Minor impact
4%

Moderate impact
34%

Important impact
25%

Very important impact
37%

Frequency of decision making

How frequently do you have to make decisions that affect other people, the financial resources, and/or the reputation of the company?

Never
0%

Once a year
0%

Once a month
13%

Once a week
48%

Every day
38%

Responsibility for others’ health and safety

How much responsibility is there for the health and safety of others in this job?

No responsibility
0%

Limited responsibility
20%

Moderate responsibility
29%

High responsibility
1%

Very high responsibility
49%

Responsibility for outcomes and results

How much responsibility is there for the work outcomes and results of other workers?

No responsibility
8%

Limited responsibility
0%

Moderate responsibility
39%

High responsibility
19%

Very high responsibility
34%

What is the work environment like

Office-style environment

Indoors in an environmentally controlled condition

Never
0%

Once a year or more
2%

Once a month or more
13%

Once a week or more
1%

Every day
85%

Warehouse-style environment

Indoors in a non-controlled environmental condition such as a warehouse

Never
80%

Once a year or more
0%

Once a month or more
0%

Once a week or more
5%

Every day
15%

Outdoors

Outdoors exposed to all weather conditions

Never
65%

Once a year or more
2%

Once a month or more
0%

Once a week or more
30%

Every day
3%

Outdoors – Under Cover

Outdoors but under cover (e.g. structure with roof but no walls)

Never
80%

Once a year or more
13%

Once a month or more
0%

Once a week or more
5%

Every day
3%

How to become one

Difficulty to become one

Easy
You may need some previous work-related skill, knowledge, or experience. Most careers in this difficulty category usually don’t require a degree. However, you will need a few months of on-the-job training with experienced employees. Similar careers include Customer Service Representatives, Security Guards, and Bank Tellers.

Required level of education

What level of education do you need to perform the job?

Less than a High School Diploma
14%

High School Diploma or equivalent
52%

Post-Secondary Certificate
9%

Some College Courses
6%

Associate’s Degree or similar
19%

Bachelor’s Degree
0%

Post-Baccalaureate Certificate
0%

Master’s Degree
0%

Post-Master’s Certificate
0%

First Professional Degree
0%

Doctoral Degree
0%

Post-Doctoral Training
0%

Relevant work experience

How much related work experience do you need to get hired for the job?

None
19%

1 month
0%

1 to 3 months
1%

3 to 6 months
0%

6 months to 1 year
17%

1 to 2 years
4%

2 to 4 years
21%

4 to 6 years
36%

6 to 8 years
2%

8 to 10 years
1%

Over 10 years
0%

On The Job Training

How much on the job training do you need to perform the job?

None or short demonstration
0%

1 month
11%

1 to 3 months
37%

3 to 6 months
9%

6 months to 1 year
41%

1 to 2 years
0%

2 to 4 years
0%

4 to 10 years
1%

Over 10 years
0%

Should you become one

Best personality for this career
The Entrepreneur

People with this personality likes to start and work on projects. They also like leading people and making many decisions.

43%

14%

24%

62%

100%

76%

You can read more about these career personality types here.

People who are suitable for this job tend to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk-taking and often deal with business.

They also like following set procedures and routines. They like working with data and details more than with ideas.

Take this quiz to see if this is the right career for you.

FAQ


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