What Does A Supervisors of Retail Sales Worker Do (including Their Typical Day at Work)

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Salary, Job Description, How To Become One, and Quiz

Retail Sales Supervisors

Retail Sales Supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Salary
$47300
Becoming One
Easy
Education
No degree required
Job Satisfaction
Job Growth

Personality





Find a job you love and you will never work a day in your life.Confucius

What they do

Retail Sales Supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Typical day

On a daily basis, Retail Sales Supervisors provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. They keep records of purchases, sales, and requisitions.

A typical day for a Supervisor of Retail Sales Worker will also include:

  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Other responsibilities

Besides their typical day, Retail Sales Supervisors also plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. They may also plan and prepare work schedules and keep records of employees’ work schedules and time cards.

On a weekly to monthly basis, Retail Sales Supervisors inventory stock and reorder when inventory drops to a specified level. They might also estimate consumer demand and determine the types and amounts of goods to be sold.

In addition, they hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Although specific duties may vary, many of them establish and implement policies, goals, objectives, and procedures for the department.

To some Retail Sales Supervisors, it is also their responsibility to plan budgets and authorize payments and merchandise returns.

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What is the job like

Job satisfaction

Average

Is this job meaningful

Low

64% said they were satisfied with their job and 39% said they found their job meaningful.


Steven Liantonio
GameStop

My typical work day started off opening up the store, making sure all of the game displays were on, and tracking shipments. I would have to delegate what inventory was going where and assure we were getting delivery of newer games. After going over all of the physical assets I make sure that our pre-order and warranty sales are on their way to goal.

Throughout the day I made sure customers were happy. Every question from every mom had to be answered and their dollar pointed towards games their kids wanted and was appropriate. I had a lot of fun helping parents with rumors, Mario isn’t sold on Xbox, Xbox 360 games cannot be played on Playstation 3, and many other things that middle school rumor mills would stir up.

Midnight game releases were also fun because the store is always packed and it was like an event. Also was a great time to introduce people to game accessories and other products.

Pros

The pros were great. Working with video games is fun and there is rarely a dull conversation. You would work with people and every conversation was about fun video games or consoles. There were rarely times where my crew and I were bored.

Cons

The cons were definitely there. Say goodbye to downtime during holidays and increasingly high sales goals makes it hard to boost morale. We have had to make some tough calls with good people because they weren’t the best salesmen. I’m glad I worked there but it wasn’t something I could do forever.

Steven Liantonio
GameStop
Gravy Solutions


Pros

Suitable for people who like to start and carry out projects.

Suitable for people who want independence and like to work on their own and make decisions.

This career is perfect for people who love to work indoors.

It is easy to get into this career. Some previous work-related skill, knowledge, or experience is required for this career.

Cons

Not suitable for people who like to solve problems mentally.

Salary is below average.

Long working hours (More than 40 hours per week).

How much do they make

Average salary

$47300 per year

Average hourly wage

$23 per hour

Entry-level Retail Sales Supervisors with little to no experience can expect to make anywhere between $27,260 to $33,070 per year or $13 to $16 per hour.

Salary by experience Annual Hourly
Highest (Top 10%) $72,810 $35
Senior (Top 25%) $55,880 $27
Median $41,580 $20
Junior (Bottom 25%) $33,070 $16
No experience (Bottom 10%) $27,260 $13

This table shows the top 10 highest paying industries for Retail Sales Supervisors based on their average annual salary.

Salary by industry Annual Hourly
Scientific Research and Development Services $92740 $44.58
Automobile Dealers $76820 $36.93
Motor Vehicle Parts Manufacturing $70830 $34.05
Furniture and Related Product Manufacturing $70580 $33.93
Truck Transportation $70480 $33.89
Death Care Services $68060 $32.72
Animal Slaughtering and Processing $67460 $32.43
Insurance Carriers $66260 $31.86
Securities, Commodity Contracts, and Other Financial Investments and Related Activities $63550 $30.55
Machinery Manufacturing $63280 $30.43

View more salary by industries here.

Where can they work

Where can Retail Sales Supervisors work? Here is a table showing the top 10 largest employers of Retail Sales Supervisors including the average salary in that industry.

Employers Total Employed Annual Salary Hourly Wages
General Merchandise Stores 229320 $44370 $21.33
Food and Beverage Stores 152710 $47100 $22.64
Gasoline Stations 89180 $39600 $19.04
Building Material and Supplies Dealers 74920 $49740 $23.91
Clothing Stores 71640 $44330 $21.31
Health and Personal Care Stores 47110 $43220 $20.78
Automobile Dealers 45920 $76820 $36.93
Automotive Parts, Accessories, and Tire Stores 39370 $47430 $22.80
Sporting Goods, Hobby, and Musical Instrument Stores 33640 $45010 $21.64
Miscellaneous Store Retailers 28890 $41770 $20.08

What is the work day like

Working hours

Less than 40 hours
26%

40 hours
36%

More than 40 hours
38%

Working schedule

86%

14%

0%

Email

How often do you use email in this job?

Once a week
25%

Every day
51%

Telephone

How often do you have telephone conversations in this job?

Once a week
26%

Every day
74%

Group discussions

How often do you have group discussions in this job?

Once a week
2%

Every day
97%

Public speaking

How often does this job require you to do public speaking?

Never
53%

Once a year
31%

Once a month
0%

Once a week
0%

Every day
16%

Level of competition

How much competitive pressure is in this job?

Not competitive at all
27%

Slightly competitive
11%

Moderately competitive
26%

Highly competitive
19%

Extremely competitive
17%

What is the work environment like

Office-style environment

Indoors in an environmentally controlled condition

Never
0%

Once a year or more
2%

Once a month or more
13%

Once a week or more
1%

Every day
85%

Warehouse-style environment

Indoors in a non-controlled environmental condition such as a warehouse

Never
80%

Once a year or more
0%

Once a month or more
0%

Once a week or more
5%

Every day
15%

Outdoors

Outdoors exposed to all weather conditions

Never
65%

Once a year or more
2%

Once a month or more
0%

Once a week or more
30%

Every day
3%

Outdoors – Under Cover

Outdoors but under cover (e.g. structure with roof but no walls)

Never
80%

Once a year or more
13%

Once a month or more
0%

Once a week or more
5%

Every day
3%

How to become one

Difficulty to become one

Easy
You may need some previous work-related skill, knowledge, or experience. Most careers in this difficulty category usually don’t require a degree. However, you will need a few months of on-the-job training with experienced employees. Similar careers include Customer Service Representatives, Security Guards, and Bank Tellers.

Required level of education

What level of education do you need to perform the job?

Less than a High School Diploma
14%

High School Diploma or equivalent
52%

Post-Secondary Certificate
9%

Some College Courses
6%

Associate’s Degree or similar
19%

Bachelor’s Degree
0%

Post-Baccalaureate Certificate
0%

Master’s Degree
0%

Post-Master’s Certificate
0%

First Professional Degree
0%

Doctoral Degree
0%

Post-Doctoral Training
0%

Relevant majors

Selling Skills and Sales Operations

A program that prepares individuals to possess the skills associated with direct promotion of products and services to potential customers and to function as independent sales representatives and managers. Includes instruction in consumer psychology, image projection, public speaking and interpersonal communications, sales organization and operations, customer relations, professional standards and ethics, and applicable technical skills.

Special Products Marketing Operations

A program that prepares individuals to perform marketing and sales operations connected with the promotion of special products, including floristry, food, and home and office products. Includes instruction in principles of marketing research and advertising, promotional campaign organization, media relations, and applicable technical and administrative skills.


Retailing and Retail Operations

A program that prepares individuals to perform operations associated with retail sales in a variety of settings. Includes instruction in over-the-counter and other direct sales operations in business settings, basic bookkeeping principles, customer service, team/staff leadership and supervision, floor management, and applicable technical skills.

E-Commerce/Electronic Commerce

A program that prepares individuals to plan, manage, supervise, and market electronic business operations, products, and services provided online via the Internet. Includes instruction in business administration, information technology, information resources management, web design, computer and Internet law and policy, computer privacy and security, e-trading, insurance, electronic marketing, investment capital planning, enterprise operations, personnel supervision, contracting, and product and service networking.

Retail Management

A program that prepares individuals to manage the operations of a wide variety of retail businesses, including department stores; independent and chain stores; fashion, food and beverage, and pharmaceutical establishments; and online retail businesses. Includes instruction in retail management, merchandise management, customer service management, marketing, organizational behavior, accounting, finance, business law, and personnel management.


Consumer Merchandising/Retailing Management

A program that focuses on product and service promotion from the perspective of individual and family consumers and that prepares individuals to function as consumer management and marketing consultants in for-profit and non-profit enterprises. Includes instruction in applied market research, consumer behavior, product sourcing and distribution, profitability, customer feedback and evaluation methods, promotion and retailing campaign development, and applications to specific domestic and international consumer markets.

Floriculture/Floristry Operations and Management

A program that prepares individuals to operate and manage commercial and contract florist enterprises, supply and delivery services, and flower catering services. Includes instruction in the applicable principles of plant science; purchasing, storage, and delivery systems; floral design and arranging; and principles of business management.

Relevant work experience

How much related work experience do you need to get hired for the job?

None
19%

1 month
0%

1 to 3 months
1%

3 to 6 months
0%

6 months to 1 year
17%

1 to 2 years
4%

2 to 4 years
21%

4 to 6 years
36%

6 to 8 years
2%

8 to 10 years
1%

Over 10 years
0%

On The Job Training

How much on the job training do you need to perform the job?

None or short demonstration
0%

1 month
11%

1 to 3 months
37%

3 to 6 months
9%

6 months to 1 year
41%

1 to 2 years
0%

2 to 4 years
0%

4 to 10 years
1%

Over 10 years
0%

Should you become one

Best personality type for this career

The Leader

People with this personality likes to start and work on projects. They also like leading people and making many decisions.

The Builder
43%

People with The Builder personality type likes practical and hands-on work. They prefer working with plants, animals, and real-world materials like wood, tools, and machinery.


The Thinker
14%

People with The Thinker personality likes to work with ideas that require an extensive amount of thinking. They prefer work that requires them to solve problems mentally.


The Artist
24%

People with The Artist personality likes to work with designs and patterns. They prefer activities that require self-expression and prefer work that can be done without following a clear set of rules.


The Helper
62%

People with The Helper personality type likes to work with people and in teams. They prefer work that allows them to build relationships with others.


The Leader
100%

People with The Leader personality likes to start and work on projects. They also like leading people and making many decisions.


The Organizer
76%

People with The Organizer personality type likes to follow set procedures and routines. They prefer working with data and details more than with ideas.


You can read more about these career personality types here.

People who are suitable for this job tend to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk-taking and often deal with business.

They also like following set procedures and routines. They like working with data and details more than with ideas.

Take this quiz to see if this is the right career for you.

Work Values

Which values are the most important to a person’s satisfaction for this job?

Achievement
52%

You are someone who is results oriented. You prefer work that allows you to utilize your skills and abilities while at the same time giving you a sense of accomplishment.

Working Conditions
57%

You are someone who values job security, steady employment, and good working conditions. You also prefer work that keeps you busy all the time with something different to do every day.

Recognition
52%

You are someone who values job advancement and leadership roles. You prefer work that receives recognition for the work you do and jobs that are looked up to by others in the company and your community.

Relationships
62%

You are someone who likes to provide a service to others. You prefer a work environment where you can work with your co-workers in a friendly non-competitive environment.

Support
57%

You are someone who values a company that stands behind their employees. You prefer a work environment where everyone is treated fairly and is being supported by the company.

Independence
67%

You are someone who likes to work on your own and make your own decisions. You prefer work that requires little supervision and are allowed to try out your own ideas.

FAQ


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