What Do Slot Supervisors Do (including Their Typical Day At Work)

Job Description

Slot Supervisors supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules. They also respond to and resolve patrons’ complaints.

Other tasks include:

• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians.
• Reset slot machines after payoffs.
• Answer patrons’ questions about gaming machine functions and payouts.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.

We asked Slot Supervisors how satisfied they are with their job. Here is what they said.

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58% of them said they were satisfied with their job and 38% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Slot Supervisors respond to and resolve patrons’ complaints. They monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.

A typical day for a Slot Supervisor will also include:

• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Answer patrons’ questions about gaming machine functions and payouts.
• Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians.
• Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
• Clean and maintain slot machines and surrounding areas.

We asked some Slot Supervisors a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	35% said yes
	How important is it to work in a team in this job?	88% said very important
	Do you have group discussions everyday in this job?	84% said yes
	Do you talk or work with customers everyday in this job?	60% said yes
	Do you have to deal with angry customers everyday in this job?	53% said yes
	Do you have to make decisions everyday in this job?	75% said yes

Other responsibilities

Besides their typical day, Slot Supervisors also stock patron supplies and refreshments. They may also enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

On a weekly to monthly basis, Slot Supervisors Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. They might also Clean and maintain slot machines and surrounding areas.

In addition, they Attach “out of order” signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

Although specific duties may vary, many of them Record the specifics of malfunctioning machines and document malfunctions needing repair.

To some Slot Supervisors, it is also their responsibility to Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as a Slot Supervisor, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/personal-care-and-service/gaming-services-occupations.htm

https://www.americangaming.org/

http://www.casinocareers.com/