What Do Postmasters and Mail Superintendents Do (including Their Typical Day At Work)

Job Description

Postmasters and Mail Superintendents plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office. They also monitor employees’ work schedules and attendance for payroll purposes.

Other tasks include:

• Organize and supervise activities, such as the processing of incoming and outgoing mail.
• Resolve customer complaints.
• Prepare employee work schedules.
• Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
• Hire and train employees, and evaluate their performance.
• Prepare and submit detailed and summary reports of post office activities to designated supervisors.

We asked Postmasters and Mail Superintendents how satisfied they are with their job. Here is what they said.

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75% of them said they were satisfied with their job and 62% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Postmasters and Mail Superintendents monitor employees’ work schedules and attendance for payroll purposes. They prepare and submit detailed and summary reports of post office activities to designated supervisors.

A typical day for a Postmaster and Mail Superintendent will also include:

• Organize and supervise activities, such as the processing of incoming and outgoing mail.
• Prepare employee work schedules.
• Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
• Resolve customer complaints.
• Issue and cash money orders.

We asked some Postmasters and Mail Superintendents a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	93% said yes
	How important is it to work in a team in this job?	57% said very important
	Do you have group discussions everyday in this job?	94% said yes
	Do you talk or work with customers everyday in this job?	74% said yes
	Do you have to deal with angry customers everyday in this job?	21% said yes
	Do you have to make decisions everyday in this job?	75% said yes

Other responsibilities

Besides their typical day, Postmasters and Mail Superintendents also prepare employee work schedules. They may also collect rents for post office boxes.

On a weekly to monthly basis, Postmasters and Mail Superintendents Negotiate labor disputes. They might also Hire and train employees, and evaluate their performance.

In addition, they Inform the public of available services, and of postal laws and regulations.

Although specific duties may vary, many of them Issue and cash money orders.

To some Postmasters and Mail Superintendents, it is also their responsibility to Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.

Working life

More than 40 hours per week

Regular schedule like a 9 to 5

In a typical work week as a Postmaster and Mail Superintendent, you can expect to work more than 40 hours per week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

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http://www.bls.gov/oes/current/oes119131.htm