What Do New Accounts Clerks Do (including Their Typical Day At Work)

Job Description

New Accounts Clerks interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications. They also answer customers’ questions and explain available services, such as deposit accounts, bonds, and securities.

Other tasks include:

• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
• Perform teller duties as required.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Process loan applications.

We asked New Accounts Clerks how satisfied they are with their job. Here is what they said.

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66% of them said they were satisfied with their job and 48% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, New Accounts Clerks perform teller duties as required. They collect and record customer deposits and fees and issue receipts, using computers.

A typical day for a New Accounts Clerk will also include:

• Answer customers’ questions and explain available services, such as deposit accounts, bonds, and securities.
• Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel to meet their financial needs.

We asked some New Accounts Clerks a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	100% said yes
	How important is it to work in a team in this job?	44% said very important
	Do you have group discussions everyday in this job?	87% said yes
	Do you talk or work with customers everyday in this job?	68% said yes
	Do you have to deal with angry customers everyday in this job?	35% said yes
	Do you have to make decisions everyday in this job?	80% said yes

Other responsibilities

Besides their typical day, New Accounts Clerks also execute wire transfers of funds. They may also perform foreign currency transactions and sell traveler’s checks.

On a weekly to monthly basis, New Accounts Clerks Obtain credit records from reporting agencies. They might also Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.

In addition, they Process loan applications.

Although specific duties may vary, many of them Investigate and correct errors upon customers’ request, according to customer and bank records.

To some New Accounts Clerks, it is also their responsibility to Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

Working life

Less than 40 hours per week

Regular schedule like a 9 to 5

In a typical work week as a New Accounts Clerk, you can expect to work less than 40 hours per week.

Is this right for me

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/office-and-administrative-support/financial-clerks.htm

http://www.aba.com/

https://www.mba.org/