What Do 911 Operators Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Police, Fire and Ambulance Dispatcher
are Police, Fire and Ambulance Dispatchers happy with their job

Police, Fire and Ambulance Dispatchers

Other names for this job might include 911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Public Safety Dispatcher, 911 Telecommunicator, Alarm Operator, Call Person, Call Taker, Communications Officer


  • $40000
    Salary
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

B



Being A 911 Operator: What You Really Do


In this job description guide, you will find out what do Police, Fire and Ambulance Dispatchers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Police, Fire and Ambulance Dispatcher or not.



Job summary

911 Operators operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

We asked 911 Operators how satisfied they are with their job. Here is what they said.

Job satisfaction

74%

How meaningful is this job

85%


74% of them said they were satisfied with their job and 85% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, 911 Operators Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. They Record details of calls, dispatches, and messages.

1 of the main responsibilities as A 911 Operator is to Question callers to determine their locations, and the nature of their problems to determine type of response needed.

Some may also Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

In a normal work day, another thing that 911 Operators do is they Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

In addition to that, they Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification..

A typical day for A 911 Operator look like this:

Coordinate operational activities.
Maintain call records.
Discuss goods or services information with customers or patrons.

We asked some 911 Operators a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?47% said yes
How important is it to work in a team in this job?83% said very important
Do you have group discussions everyday in this job?84% said yes
Do you have to meet strict deadlines everyday in this job?61% said yes
Do you talk or work with customers everyday in this job?90% said yes
Do you have to deal with angry customers everyday in this job?78% said yes
Do you have to make decisions everyday in this job?90% said yes



Other responsibilities




Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A 911 Operator, you can expect to work 40 hours per week.

Do 911 Operators work in an office-style work environment?

Everyday
87.61%

Once a week
2.2%

Once a month
1.63%

Once a year
0%

Never
8.56%

Do 911 Operators work in a warehouse-style work environment?

Everyday
5.72%

Once a week
2.45%

Once a month
1.38%

Once a year
13.45%

Never
76.99%

Do 911 Operators work outdoors?

Everyday
1.07%

Once a week
1.38%

Once a month
0%

Once a year
11.02%

Never
86.53%



Is this right for me

Best personality for this career

The Organizers and The Builders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.



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They schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.






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Career type

Office and Administration
Emergency and Fire Management Services

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Learn more about 911 Operators

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Job Description (You are here)
Salary
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Is This Right For Me

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Related to Police, Fire and Ambulance Dispatchers Job Description

Police, Fire and Ambulance Dispatchers job description, what do Police, Fire and Ambulance Dispatchers do, typical day for Police, Fire and Ambulance Dispatchers, what is it like to work as a Police, Fire and Ambulance Dispatcher, how many hours do Police, Fire and Ambulance Dispatchers work, day to day work of a Police, Fire and Ambulance Dispatcher

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/police-fire-and-ambulance-dispatchers.htm
http://www.apco911.org/
http://www.emergencydispatch.org/
http://www.nena.org/

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Police, Fire and Ambulance Dispatchers
Written by: Stanley Tan
911 Operators operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
4 / 5 stars

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