In this career summary, you will find out what the job of A 911 Operator is about and what it is like.
After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.
Police, Fire and Ambulance Dispatchers operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
$40000 per year
$19.23 an hour
911 Operators with little to no experience tend to make between $24270 and $29940 while the more experienced ones make over $48420 per year.
|Top 5 paying states||Hourly||Annual|
1 of the easiest ways to increase your salary as A 911 Operator is to move to a higher paying state like DC. Right now, the highest paying states for 911 Operators are DC, NV, CA, WA and OR.
However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.
3 other factors that can increase your salary as A 911 Operator is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).
Recommended degree level
High School Diploma (or GED)
We asked other 911 Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by Some college courses.
Other than that we also asked them what did they major in and here are the most popular majors that came up.
Another popular question from our readers is what makes A 911 Operator successful or would they be good in this career.
Well, we found that most successful 911 Operators have these 5 skillsets.
In addition to that, 1 common characteristic among successful 911 Operators is they are good at Stress Tolerance. Here are the top 5 common characteristics.
|Stress Tolerance |
|Attention to Detail|
= Hot in-demand that most employers are looking for
Pros and Cons
Here are some reasons why you should and shouldn’t choose A 911 Operator as your career.
|Suitable for people who likes to follow routines|
|Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment|
|This career is perfect for people who love to work indoors.|
|It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.|
|Not suitable for people who likes to work with designs|
|Salary is below average|
There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.
A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.
What is the job like
Is this job meaningful
40 hours per week
Regular (Set schedule and routine)
On a normal working week Police, Fire and Ambulance Dispatchers work 40 hours per week.
74% of 911 Operators said they were satisfied with their job and 85% said they feel like their job is making other people’s lives better.
Is this right for me
Best personality for this career
The Organizers and The Builders
You can read more about these career personality types here.
People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas.
They also like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.
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They receive and transmit communications using radiotelephone equipment in accordance with government regulations. May repair equipment.
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They schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
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Police, Fire and Ambulance Dispatchers
Written by: Stanley Tan
911 Operators operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
4 / 5 stars