Police, Fire and Ambulance Dispatchers: Salary, Job Description, How To Be One and More

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Police, Fire and Ambulance Dispatchers jobs information
pros and cons of being a Police, Fire and Ambulance Dispatcher

Police, Fire and Ambulance Dispatchers

Other names for this job might include 911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Public Safety Dispatcher, 911 Telecommunicator, Alarm Operator, Call Person, Call Taker, Communications Officer


  • $40000
    Salary
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

B



911 Operators: Know It All In 1 Minute


In this career summary, you will find out what the job of A 911 Operator is about and what it is like.

After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.



Job description

Police, Fire and Ambulance Dispatchers operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.

Read more about what does A 911 Operator really do at work and what is it like being and working as one.


Become one

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Salary

Average salary
$40000 per year

Hourly wage
$19.23 an hour


911 Operators with little to no experience tend to make between $24270 and $29940 while the more experienced ones make over $48420 per year.

Top 5 paying statesHourlyAnnual
DC$28.82$59950
NV$27.77$57760
CA$27.47$57140
WA$26$54090
OR$25.85$53770

1 of the easiest ways to increase your salary as A 911 Operator is to move to a higher paying state like DC. Right now, the highest paying states for 911 Operators are DC, NV, CA, WA and OR.

However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.

3 other factors that can increase your salary as A 911 Operator is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).

Find out how much do successful 911 Operators make and if their salary is high when compared to all the other careers.


Requirements

Recommended degree level
High School Diploma (or GED)

We asked other 911 Operators what degree they had when they got the job and most of them said they had a High School Diploma followed by Some college courses.

Other than that we also asked them what did they major in and here are the most popular majors that came up.

NA

Another popular question from our readers is what makes A 911 Operator successful or would they be good in this career.

Well, we found that most successful 911 Operators have these 5 skillsets.

Active Listening
Speaking
Critical Thinking
Social Perceptiveness
Coordination

In addition to that, 1 common characteristic among successful 911 Operators is they are good at Stress Tolerance. Here are the top 5 common characteristics.

Stress Tolerance
Self Control
Integrity
Dependability
Attention to Detail
= Hot in-demand that most employers are looking for

Read more about what it really takes to become A 911 Operator and the degree, training and education you need


Pros and Cons

Here are some reasons why you should and shouldn’t choose A 911 Operator as your career.

PROS
Suitable for people who likes to follow routines
Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment
This career is perfect for people who love to work indoors.
It is easy to get into this career. Some previous workrelated skill, knowledge, or experience is required for this career.
CONS
Not suitable for people who likes to work with designs
Salary is below average


There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.

A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.



What is the job like

Job satisfaction
74%

Is this job meaningful
85%


Working hours
40 hours per week

Working schedule
Regular (Set schedule and routine)


On a normal working week Police, Fire and Ambulance Dispatchers work 40 hours per week.

74% of 911 Operators said they were satisfied with their job and 85% said they feel like their job is making other people’s lives better.



Is this right for me

Best personality for this career
The Organizers and The Builders


You can read more about these career personality types here.

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas.

They also like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.



How we can help

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Rank: B+
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They act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
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They schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.






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Career type

Office and Administration
Emergency and Fire Management Services

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Related to Police, Fire and Ambulance Dispatchers Career Information

Police, Fire and Ambulance Dispatchers job description, Police, Fire and Ambulance Dispatchers salary, Police, Fire and Ambulance Dispatchers information, what is the job of a Police, Fire and Ambulance Dispatcher like, pros and cons about Police, Fire and Ambulance Dispatchers, colleges and universities for Police, Fire and Ambulance Dispatchers, is Police, Fire, and Ambulance Dispatchers the right career for me, Easy careers to get into, careers in Office and Administration

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/police-fire-and-ambulance-dispatchers.htm
http://www.apco911.org/
http://www.emergencydispatch.org/
http://www.nena.org/

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Police, Fire and Ambulance Dispatchers
Written by: Stanley Tan
911 Operators operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
4 / 5 stars

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