How Long Does It Take, What Degree Do You Need, and More
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911 Operators
911 Operators operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
What degree do you need
High School Diploma
One of the most common questions that we always get is what major or degree do I need to become 911 Operators or what courses do I need to take.
We also asked 911 Operators what did they major in college or university and here are the top 5 most popular majors that came up.
Most police, fire, and ambulance dispatchers have a high school diploma.
How hard is it
You may need some previous work-related skill, knowledge or experience to be a Police, Fire and Ambulance Dispatcher. For example, a bank teller would benefit from experience working directly with the public.
Careers in this difficulty category need anywhere from a few months to one year of on-the-job training.
License and certifications
Many states require Police, Fire, and Ambulance Dispatchers to be certified. The Association of Public-Safety Communications Officials (APCO) has information on which states require training and certification. One commonly required certification is the Emergency Medical Dispatcher (EMD) certification, which enables dispatchers to give medical assistance over the phone.
Skills required
We asked other 911 Operators if they could only have 5 skills, what would they be. Here is what they said.
| 1. | Active Listening what does this mean |
| 2. | Speaking what does this mean |
| 3. | Critical Thinking what does this mean |
| 4. | Social Perceptiveness what does this mean |
| 5. | Coordination what does this mean |
= Hot in-demand that most employers are looking for
Knowledge required
Just like any other job, you will need certain know-hows to excel at your job. 911 Operators are generally very knowledgeable in these 5 key areas.
| 1. | Customer and Personal Service what does this mean |
| 2. | Telecommunications what does this mean |
| 3. | Public Safety and Security what does this mean |
| 4. | English Language what does this mean |
| 5. | Clerical what does this mean |
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Learn more about 911 Operators
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Related to Police, Fire and Ambulance Dispatchers Requirements
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