How To Become A 911 Operator: Degree and Education Requirements

Stanley TanLeave a Comment



what degree do you need to become a Police, Fire and Ambulance Dispatcher
majors for Police, Fire and Ambulance Dispatchers

Police, Fire and Ambulance Dispatchers

Other names for this job might include 911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Public Safety Dispatcher, 911 Telecommunicator, Alarm Operator, Call Person, Call Taker, Communications Officer


  • $40000
    Salary
  • 74%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

B



Be A 911 Operator: What You Really Need


In this requirements guide for Police, Fire and Ambulance Dispatchers, you will find out what do you need to become a Police, Fire and Ambulance Dispatcher and what it takes to become one.

After reading this, you will be able to plan for your future if you want to be a Police, Fire and Ambulance Dispatcher.



Degree required

Recommended degree level

High School Diploma

High School Diploma
76.07%

Some college courses
11.94%

Certificate
7.19%

Bachelors degree
3.38%

Associates degree
1.41%

Generally, employers are looking for 911 Operators who have a High School Diploma. They also prefer someone who is good in Active Listening and Speaking.

1 common question that we always get is what major or degree do I need to become A 911 Operator or what courses do I need to take.

We did a survey to ask other 911 Operators what did they major in college or university and here are the most popular majors that came up.


Most police, fire, and ambulance dispatchers have a high school diploma.



Schools

schools for 911 Operators

Interested in becoming A 911 Operator? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.

Questions to ask the university or college:

  1. How many students are in the program?
  2. Is your program accredited?
  3. How many faculty members do you have? Do they hold the right credentials?
  4. What is your job placement rate?
  5. Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
  6. How many of your students have at least one internship by graduation?

Click to start becoming a Police, Fire and Ambulance Dispatcher




How long does it take

Difficulty
Easy

You may need some previous work-related skill, knowledge or experience to be A 911 Operator.

For example: A bank teller would benefit from experience working directly with the public.

To become A 911 Operator, you will need anywhere from a few months to 1 year of working in this field.


How long does it take
1 1/2 to 3 years


Work experience
1 to 2 years

No experience
55.96%

1 to 2 years
18.54%

6 months to 1 year
14.16%

1 to 3 months
4.72%

2 to 4 years
3.21%

Job training
6 months to 1 year

6 months to 1 year
34.85%

1 to 3 months
26.77%

3 to 6 months
24.7%

0 to 1 month
8.97%

1 to 2 years
4.7%

Most 911 Operators have 1 to 2 years work experience and 6 months to 1 year job training.

To increase your chances of getting a job, you can look for job training while studying to be one.



License and certifications

Do you need any license or certification
Requirements vary by state


Many states require Police, Fire, and Ambulance Dispatchers to be certified. The Association of Public-Safety Communications Officials (APCO) has information on which states require training and certification. One commonly required certification is the Emergency Medical Dispatcher (EMD) certification, which enables dispatchers to give medical assistance over the phone.



Skills required

We asked other 911 Operators if they could only have 5 skills, what would they be. Here is what they said.

1. Active Listening what does this mean
2.Speaking what does this mean
3.Critical Thinking what does this mean
4.Social Perceptiveness what does this mean
5.Coordination what does this mean
= Hot in-demand that most employers are looking for

We did some research and found that most successful 911 Operators have these 5 common characteristics. Most of them had Stress Tolerance and Self Control.

1.Stress Tolerance
2.Self Control
3.Integrity
4.Dependability
5.Attention to Detail




Knowledge required

Just like any other job, you will need some know-hows to do the job. To become a successful 911 Operators you need to acquire knowledge in these 5 key areas.

1. Customer and Personal Service what does this mean
2.Telecommunications what does this mean
3.Public Safety and Security what does this mean
4.English Language what does this mean
5.Clerical what does this mean

As A 911 Operator, you may also be required to know how to use certain Data base user interface and query software, Helpdesk or call center software and Office suite software tools.

911 system information databases (Data base user interface and query software)
Computer aided dispatch software (Helpdesk or call center software)
Corel WordPerfect Office Suite (Office suite software)
Law enforcement information databases (Data base user interface and query software)
Microsoft Excel (Spreadsheet software)
= Hot in-demand that most employers are looking for




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Career type

Office and Administration
Emergency and Fire Management Services

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Related to Police, Fire and Ambulance Dispatchers Requirements

Police, Fire and Ambulance Dispatchers requirements, how to become 911 Operators, degree required to be a Police, Fire and Ambulance Dispatcher, Police, Fire and Ambulance Dispatchers license and certifications, majors to be a Police, Fire and Ambulance Dispatcher, is it hard to become a Police, Fire and Ambulance Dispatcher and how long does it take

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/police-fire-and-ambulance-dispatchers.htm
http://www.apco911.org/
http://www.emergencydispatch.org/
http://www.nena.org/

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Police, Fire and Ambulance Dispatchers
Written by: Stanley Tan
911 Operators operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
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