What Do Funeral Service Managers Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Funeral Service Manager
are Funeral Service Managers happy with their job

Funeral Service Managers

Other names for this job might include Arranging Funeral Director, Assistant Manager of Operations, Funeral Counselor, Funeral Home Director, Funeral Home General Manager, Funeral Home Location Manager, Funeral Home Manager, Funeral Planner, Funeral Planning Counselor, Funeral Pre-arrangement Counselor


  • $84470
    Salary
  • 75%
    Job satisfaction
  • Medium
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

A+



Being A Funeral Service Manager: What You Really Do


In this job description guide, you will find out what do Funeral Service Managers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Funeral Service Manager or not.



Job summary

Funeral Service Managers plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

We asked Funeral Service Managers how satisfied they are with their job. Here is what they said.

Job satisfaction

75%

How meaningful is this job

62%


75% of them said they were satisfied with their job and 62% said they find that their job makes the world a better place or helps to make someone else’s life better.



Become one

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Typical day

On a daily basis, Funeral Service Managers Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. They Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.

1 of the main responsibilities as A Funeral Service Manager is to Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

Some may also Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

In a normal work day, another thing that Funeral Service Managers do is they Offer counsel and comfort to families and friends of the deceased.

In addition to that, they Plan and implement changes to service offerings to meet community needs or increase funeral home revenues..

A typical day for A Funeral Service Manager look like this:

Advise customers on technical or procedural issues.
Supervise employees.
Direct facility maintenance or repair activities.

We asked some Funeral Service Managers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?88% said yes
Do you have to use email everyday in this job?87% said yes
How important is it to work in a team in this job?73% said very important
Do you have group discussions everyday in this job?75% said yes
Do you have to meet strict deadlines everyday in this job?50% said yes
Do you talk or work with customers everyday in this job?73% said yes
Do you have to deal with angry customers everyday in this job?14% said yes
Do you have to make decisions everyday in this job?63% said yes



Other responsibilities

Besides the “typical day” things that Funeral Service Managers do, they Negotiate contracts for prearranged funeral services. They might also Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.

On a weekly to monthly basis, Funeral Service Managers Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. and Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.

In addition, they Explain goals, policies, or procedures to staff members.

A typical week or month for them might include:

Negotiate sales or lease agreements for products or services.
Resolve customer complaints or problems.
Analyze data to inform operational decisions or activities.
Analyze financial records to improve efficiency.
Monitor performance of organizational members or partners.
Communicate organizational policies and procedures.



Working life

Working hours

More than 40 hours per week

Working schedule

Irregular (Changes with weather conditions, production demands or contract duration)


In a typical work week as A Funeral Service Manager, you can expect to work More than 40 hours per week.

Do Funeral Service Managers work in an office-style work environment?

Everyday
68.99%

Once a week
4.14%

Once a month
0%

Once a year
2.13%

Never
24.73%

Do Funeral Service Managers work in a warehouse-style work environment?

Everyday
2.46%

Once a week
51.65%

Once a month
9.96%

Once a year
2.66%

Never
33.27%

Do Funeral Service Managers work outdoors?

Everyday
4.95%

Once a week
58.46%

Once a month
22.32%

Once a year
12.37%

Never
1.9%



Is this right for me

Best personality for this career

The Persuaders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Related to Funeral Service Managers Job Description

Funeral Service Managers job description, what do Funeral Service Managers do, typical day for Funeral Service Managers, what is it like to work as a Funeral Service Manager, how many hours do Funeral Service Managers work, day to day work of a Funeral Service Manager

Additional resources

http://www.bls.gov/OOH/personal-care-and-service/funeral-service-occupations.htm
http://nfda.org/
http://www.nfdma.com/
http://www.cremationassociation.org/

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Funeral Service Managers
Written by: Stanley Tan
Funeral Service Managers plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
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