In this career summary, you will find out what the job of An IT Support Specialist is about and what it is like.
After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.
Computer User Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
$52430 per year
$25.21 an hour
IT Support Specialists with little to no experience tend to make between $28990 and $37300 while the more experienced ones make over $63030 per year.
|Top 5 paying states||Hourly||Annual|
1 of the easiest ways to increase your salary as An IT Support Specialist is to move to a higher paying state like DC. Right now, the highest paying states for IT Support Specialists are DC, MA, CA, NJ and WA.
However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.
3 other factors that can increase your salary as An IT Support Specialist is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).
Recommended degree level
We asked other IT Support Specialists what degree they had when they got the job and most of them said they had a Bachelors degree followed by Some college courses.
Other than that we also asked them what did they major in and here are the most popular majors that came up.
Another popular question from our readers is what makes An IT Support Specialist successful or would they be good in this career.
Well, we found that most successful IT Support Specialists have these 5 skillsets.
In addition to that, 1 common characteristic among successful IT Support Specialists is they are good at Dependability. Here are the top 5 common characteristics.
|Attention to Detail|
= Hot in-demand that most employers are looking for
Pros and Cons
Here are some reasons why you should and shouldn’t choose An IT Support Specialist as your career.
|Suitable for people who likes practical and handson work|
|Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment|
|This career is perfect for people who love to work indoors.|
|It is not too difficult to get into this career. Previous workrelated skill, knowledge, or experience is required for this career.|
|Normal working hours (40 hours per week)|
|Not suitable for people who likes to work with designs|
|Salary is below average|
There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.
A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.
What is the job like
Is this job meaningful
40 hours per week
Regular (Set schedule and routine)
On a normal working week Computer User Support Specialists work 40 hours per week.
66% of IT Support Specialists said they were satisfied with their job and 45% said they feel like their job is making other people’s lives better.
Is this right for me
Best personality for this career
The Builders and The Thinkers
You can read more about these career personality types here.
People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.
They also like working with ideas, and require an extensive amount of thinking. They like searching for facts and figuring out problems mentally.
How we can help
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They monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
They repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
They set up, or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for concerts, sports events, meetings and conventions, presentations, and news conferences. May also set up and operate associated spotlights and other custom lighting systems.
They prepare, plan, and operate multimedia teaching aids for use in education. May record, catalogue, and file materials.
They set up, operate, and maintain the electronic equipment used to transmit radio and television programs. Control audio equipment to regulate volume level and quality of sound during radio and television broadcasts. Operate transmitter to broadcast radio or television programs.
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Computer User Support Specialists
Written by: Stanley Tan
IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
4.5 / 5 stars