What Do IT Support Specialists Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment

daily life of a Computer User Support Specialist
are Computer User Support Specialists happy with their job

Computer User Support Specialists

Other names for this job might include Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant

  • $52430
  • 66%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank


Being An IT Support Specialist: What You Really Do

In this job description guide, you will find out what do Computer User Support Specialists do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Computer User Support Specialist or not.

Job summary

IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

We asked IT Support Specialists how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


66% of them said they were satisfied with their job and 45% said they find that their job makes the world a better place or helps to make someone else’s life better.

Become one

schools for IT Support Specialists
Interested in becoming An IT Support Specialist? Find the right schools that can help you to become one. This service is free thanks to our sponsors.

Click to start becoming a Computer User Support Specialist

Typical day

On a daily basis, IT Support Specialists Answer user inquiries regarding computer software or hardware operation to resolve problems. They Enter commands and observe system functioning to verify correct operations and detect errors.

1 of the main responsibilities as An IT Support Specialist is to Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Some may also Oversee the daily performance of computer systems.

In a normal work day, another thing that IT Support Specialists do is they Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

In addition to that, they Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities..

A typical day for An IT Support Specialist look like this:

Provide technical support for software maintenance or use.
Test software performance.
Install computer software.
Install computer hardware.

We asked some IT Support Specialists a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?100% said yes
How important is it to work in a team in this job?58% said very important
Do you have group discussions everyday in this job?72% said yes
Do you have to meet strict deadlines everyday in this job?47% said yes
Do you talk or work with customers everyday in this job?7% said yes
Do you have to deal with angry customers everyday in this job?18% said yes
Do you have to make decisions everyday in this job?61% said yes

Other responsibilities

Besides the “typical day” things that IT Support Specialists do, they Confer with staff, users, and management to establish requirements for new systems or modifications. They might also Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

A typical week or month for them might include:

Collaborate with others to determine design specifications or details.
Update knowledge about emerging industry or technology trends.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as An IT Support Specialist, you can expect to work 40 hours per week.

Do IT Support Specialists work in an office-style work environment?


Once a week

Once a month

Once a year


Do IT Support Specialists work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do IT Support Specialists work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Builders and The Thinkers

You can read more about these career personality types here.

You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

You also like working with ideas, and require an extensive amount of thinking. They like searching for facts and figuring out problems mentally.

How we can help

Start your journey to be An IT Support Specialist

Get the best college for IT Support Specialists

Discover the best colleges for your $$$

Find colleges have the highest earning grads

Yes, I'm sure

Rank: D
Salary: $41240

They monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
Rank: D
Salary: $38450

They repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Rank: C+
Salary: $46040

They set up, or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for concerts, sports events, meetings and conventions, presentations, and news conferences. May also set up and operate associated spotlights and other custom lighting systems.
Rank: C+
Salary: $46390

They prepare, plan, and operate multimedia teaching aids for use in education. May record, catalogue, and file materials.
Rank: C
Salary: $42310

They set up, operate, and maintain the electronic equipment used to transmit radio and television programs. Control audio equipment to regulate volume level and quality of sound during radio and television broadcasts. Operate transmitter to broadcast radio or television programs.

Trusted by over 50,000 fans

[easy-followers title=”” nofollow=”1″ total_type=”text_before” columns=”2″ template=”tinycolor”]

Career type

Computer IT and Mathematics
Computer Science
Food Products and Processing Systems
Health Informatics
Information Support and Services
Maintenance, Installation and Repair
Science and Math

Other Careers Like This

[wpv-view name=”careers-by-category-summarized” limit=”5″ orderby=”cf-salary-avg” order=”desc” cat=”Computer IT and Mathematics”]

Help Others Out

Learn more about IT Support Specialists

Job Description (You are here)
Is This Right For Me

Study To Be An IT Support Specialist

Related to Computer User Support Specialists Job Description

Computer User Support Specialists job description, what do Computer User Support Specialists do, typical day for Computer User Support Specialists, what is it like to work as a Computer User Support Specialist, how many hours do Computer User Support Specialists work, day to day work of a Computer User Support Specialist

Additional resources


[schema type=”review” url=”http://www.owlguru.com/” name=”OwlGuru.com” description=”OwlGuru.com is a career and college finder site. We help students to find a career and college that is right for them.” rev_name=”Computer User Support Specialists” rev_body=”IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.” author=”Stanley Tan” user_review=”4.5″ min_review=”1″ max_review=”5″ ]

Leave a Reply

Your email address will not be published. Required fields are marked *