What Do IT Support Specialists Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Computer User Support Specialist
are Computer User Support Specialists happy with their job

Computer User Support Specialists

Other names for this job might include Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant


  • $52430
    Salary
  • 66%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank

B+



Being An IT Support Specialist: What You Really Do


In this job description guide, you will find out what do Computer User Support Specialists do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Computer User Support Specialist or not.



Job summary

IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

We asked IT Support Specialists how satisfied they are with their job. Here is what they said.

Job satisfaction

66%

How meaningful is this job

45%


66% of them said they were satisfied with their job and 45% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, IT Support Specialists Answer user inquiries regarding computer software or hardware operation to resolve problems. They Enter commands and observe system functioning to verify correct operations and detect errors.

1 of the main responsibilities as An IT Support Specialist is to Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Some may also Oversee the daily performance of computer systems.

In a normal work day, another thing that IT Support Specialists do is they Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

In addition to that, they Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities..

A typical day for An IT Support Specialist look like this:

Provide technical support for software maintenance or use.
Test software performance.
Install computer software.
Install computer hardware.

We asked some IT Support Specialists a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?100% said yes
How important is it to work in a team in this job?58% said very important
Do you have group discussions everyday in this job?72% said yes
Do you have to meet strict deadlines everyday in this job?47% said yes
Do you talk or work with customers everyday in this job?7% said yes
Do you have to deal with angry customers everyday in this job?18% said yes
Do you have to make decisions everyday in this job?61% said yes



Other responsibilities

Besides the “typical day” things that IT Support Specialists do, they Confer with staff, users, and management to establish requirements for new systems or modifications. They might also Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

A typical week or month for them might include:

Collaborate with others to determine design specifications or details.
Update knowledge about emerging industry or technology trends.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as An IT Support Specialist, you can expect to work 40 hours per week.

Do IT Support Specialists work in an office-style work environment?

Everyday
69.2%

Once a week
8.74%

Once a month
0%

Once a year
0%

Never
22.06%

Do IT Support Specialists work in a warehouse-style work environment?

Everyday
7.95%

Once a week
4.68%

Once a month
5.62%

Once a year
12.56%

Never
69.19%

Do IT Support Specialists work outdoors?

Everyday
0.52%

Once a week
5.52%

Once a month
6.43%

Once a year
6.04%

Never
81.49%



Is this right for me

Best personality for this career

The Builders and The Thinkers


You can read more about these career personality types here.

You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

You also like working with ideas, and require an extensive amount of thinking. They like searching for facts and figuring out problems mentally.



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Related to Computer User Support Specialists Job Description

Computer User Support Specialists job description, what do Computer User Support Specialists do, typical day for Computer User Support Specialists, what is it like to work as a Computer User Support Specialist, how many hours do Computer User Support Specialists work, day to day work of a Computer User Support Specialist

Additional resources

http://www.bls.gov/OOH/computer-and-information-technology/computer-support-specialists.htm
http://www.comptia.org/

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Computer User Support Specialists
Written by: Stanley Tan
IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
4.5 / 5 stars

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