Other names for this job might include Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant
A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others. Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. More technical positions are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
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Computer User Support Specialists
Written by: Stanley Tan
IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.