How To Become An IT Support Specialist: Degree and Education Requirements

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what degree do you need to become a Computer User Support Specialist
majors for Computer User Support Specialists

Computer User Support Specialists

Other names for this job might include Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant


  • $52430
    Salary
  • 66%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank

B+



Be An IT Support Specialist: What You Really Need


In this requirements guide for Computer User Support Specialists, you will find out what do you need to become a Computer User Support Specialist and what it takes to become one.

After reading this, you will be able to plan for your future if you want to be a Computer User Support Specialist.



Degree required

Recommended degree level

Bachelor’s Degree

Bachelors degree
28.91%

Some college courses
22.07%

Associates degree
17.92%

Certificate
15%

High School Diploma
11.71%

Generally, employers are looking for IT Support Specialists who have a Bachelors degree. They also prefer someone who is good in Active Listening and Speaking.

1 common question that we always get is what major or degree do I need to become An IT Support Specialist or what courses do I need to take.

We did a survey to ask other IT Support Specialists what did they major in college or university and here are the most popular majors that came up.

Agricultural Business Technology
Computer Support Specialist
Medical Office Computer Specialist/Assistant

A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others. Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. More technical positions are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.



Schools

schools for IT Support Specialists

Interested in becoming An IT Support Specialist? Find the right schools that can help you to become one. You will need some of your details to get you matched with the right college or university. This service is free thanks to our sponsors.

Questions to ask the university or college:

  1. How many students are in the program?
  2. Is your program accredited?
  3. How many faculty members do you have? Do they hold the right credentials?
  4. What is your job placement rate?
  5. Does your school hold career fairs or other on-campus events with employers? How many employers typically attend?
  6. How many of your students have at least one internship by graduation?

Click to start becoming a Computer User Support Specialist




How long does it take

Difficulty
Medium

You may need some previous work-related skill, knowledge or experience to be An IT Support Specialist.

For example: An electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

To become An IT Support Specialist, you will usually need 1 to 2 years of training which includes both on-the-job experience and training with experienced workers.


How long does it take
1 to 2 1/2 years


Work experience
1 to 2 years

1 to 2 years
41.44%

2 to 4 years
35.22%

6 to 8 years
9.19%

6 months to 1 year
5.45%

3 to 6 months
4.34%

Job training
3 to 6 months

3 to 6 months
31.51%

0 to 1 month
16.67%

6 months to 1 year
14.96%

1 to 3 months
14.44%

2 to 4 years
13.36%

Most IT Support Specialists have 1 to 2 years work experience and 3 to 6 months job training.

To increase your chances of getting a job, you can look for job training while studying to be one.



License and certifications

Do you need any license or certification
Not required


No license or certification required for Computer User Support Specialists



Skills required

We asked other IT Support Specialists if they could only have 5 skills, what would they be. Here is what they said.

1. Active Listening what does this mean
2.Speaking what does this mean
3.Reading Comprehension what does this mean
4.Critical Thinking what does this mean
5.Writing what does this mean
= Hot in-demand that most employers are looking for

We did some research and found that most successful IT Support Specialists have these 5 common characteristics. Most of them had Dependability and Attention to Detail.

1.Dependability
2.Attention to Detail
3.Cooperation
4.Analytical Thinking
5.Integrity




Knowledge required

Just like any other job, you will need some know-hows to do the job. To become a successful IT Support Specialists you need to acquire knowledge in these 5 key areas.

1. Computers and Electronics what does this mean
2.Customer and Personal Service what does this mean
3.English Language what does this mean
4.Telecommunications what does this mean
5.Clerical what does this mean

As An IT Support Specialist, you may also be required to know how to use certain Internet directory services software, Document management software and Desktop publishing software tools.

Active directory software (Internet directory services software)
Adobe Systems Adobe Acrobat (Document management software)
Adobe Systems Adobe Distiller (Desktop publishing software)
Adobe Systems Adobe Dreamweaver (Web page creation and editing software)
Adobe Systems Adobe Flash (Graphics or photo imaging software)
= Hot in-demand that most employers are looking for




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Food Products and Processing Systems
Health Informatics
Information Support and Services
Maintenance, Installation and Repair
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Related to Computer User Support Specialists Requirements

Computer User Support Specialists requirements, how to become IT Support Specialists, degree required to be a Computer User Support Specialist, Computer User Support Specialists license and certifications, majors to be a Computer User Support Specialist, is it hard to become a Computer User Support Specialist and how long does it take

Additional resources

http://www.bls.gov/OOH/computer-and-information-technology/computer-support-specialists.htm
http://www.comptia.org/

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Computer User Support Specialists
Written by: Stanley Tan
IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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