What Do Baggage Porters and Bellhops Do (including Their Typical Day At Work)

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Job Description, Daily Responsibilities, and Work Life

Baggage Porters and Bellhops

Baggage Porters and Bellhops handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Salary
$29060
Becoming One
Easy
Education
No degree required
Job Satisfaction
Low
Job Growth

Personality
Interest Match



Job Description

Job Description

Baggage Porters and Bellhops handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments. They also receive and mark baggage by completing and attaching claim checks.

Other tasks include:

  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.

We asked Baggage Porters and Bellhops how satisfied they are with their job. Here is what they said.

Job satisfaction

53%

How meaningful is this job

33%


53% of them said they were satisfied with their job and 33% said they find that their job makes the world a better place or helps to make someone else’s life better.



Typical Day At Work

On a daily basis, Baggage Porters and Bellhops page guests in hotel lobbies, dining rooms, or other areas. They greet incoming guests and escort them to their rooms.

A typical day for a Baggage Porter and Bellhop will also include:

  • Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Deliver messages and room service orders, and run errands for guests.
  • Pick up and return items for laundry and valet service.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.

We asked some Baggage Porters and Bellhops a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job? 61% said yes
How important is it to work in a team in this job? 74% said very important
Do you have group discussions everyday in this job? 79% said yes
Do you talk or work with customers everyday in this job? 62% said yes
Do you have to deal with angry customers everyday in this job? 30% said yes
Do you have to make decisions everyday in this job? 73% said yes

Other responsibilities

Besides their typical day, Baggage Porters and Bellhops also arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services. They may also compute and complete charge slips for services rendered and maintain records.

On a weekly to monthly basis, Baggage Porters and Bellhops Complete baggage insurance forms. They might also Assist physically challenged travelers and other guests with special needs.

In addition, they Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

Although specific duties may vary, many of them Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable.

To some Baggage Porters and Bellhops, it is also their responsibility to Explain the operation of room features, such as locks, ventilation systems, and televisions.


Working life

Working hours

Standard 40 hour work week

Working schedule

Regular schedule like a 9 to 5

In a typical work week as a Baggage Porter and Bellhop, you can expect to work 40 hour work week.

Do Baggage Porters and Bellhops work in an office-style work environment?

Every day
93%


Never
7%


Do Baggage Porters and Bellhops work outdoors?

Every day
91%


Once a year
6%



Is this right for me

Best personality for this career

The Builders and The Organizers

People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.



Learn more about Baggage Porters and Bellhops

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Related to Baggage Porters and Bellhops Job Description

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Additional resources

http://www.bls.gov/oes/current/oes396011.htm


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