Day in the life of
Store Manager – Steven Liantonio
My typical work day started off opening up the store, making sure all of the game displays were on, and tracking shipments. I would have to delegate what inventory was going where and assure we were getting delivery of newer games. After going over all of the physical assets I make sure that our pre-order and warranty sales are on their way to goal.
Throughout the day I made sure customers were happy. Every question from every mom had to be answered and their dollar pointed towards games their kids wanted and was appropriate. I had a lot of fun helping parents with rumors, Mario isn’t sold on Xbox, Xbox 360 games cannot be played on Playstation 3, and many other things that middle school rumor mills would stir up.
Midnight game releases were also fun because the store is always packed and it was like an event. Also was a great time to introduce people to game accessories and other products.
The pros were great. Working with video games is fun and there is rarely a dull conversation. You would work with people and every conversation was about fun video games or consoles. There were rarely times where my crew and I were bored.
The cons were definitely there. Say goodbye to downtime during holidays and increasingly high sales goals makes it hard to boost morale. We have had to make some tough calls with good people because they weren’t the best salesmen. I’m glad I worked there but it wasn’t something I could do forever.
directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.