What Do Personal Service Supervisors Do (including Their Typical Day At Work)

Job Description

Personal Service Supervisors directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies. They also assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Other tasks include:

• Observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications.
• Train workers in proper operational procedures and functions and explain company policies.
• Resolve customer complaints regarding worker performance or services rendered.
• Recruit and hire staff members.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.

We asked Personal Service Supervisors how satisfied they are with their job. Here is what they said.

---

71% of them said they were satisfied with their job and 59% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Personal Service Supervisors observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications. They assign work schedules, following work requirements, to ensure quality and timely delivery of service.

A typical day for a Supervisor of Personal Service Worker will also include:

• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Apply customer feedback to service improvement efforts.
• Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
• Furnish customers with information on events or activities.
• Analyze and record personnel or operational data and write related activity reports.

We asked some Personal Service Supervisors a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	86% said yes
	How important is it to work in a team in this job?	74% said very important
	Do you have group discussions everyday in this job?	83% said yes
	Do you talk or work with customers everyday in this job?	63% said yes
	Do you have to deal with angry customers everyday in this job?	3% said yes
	Do you have to make decisions everyday in this job?	60% said yes

Other responsibilities

Besides their typical day, Personal Service Supervisors also requisition necessary supplies, equipment, or services. They may also apply customer feedback to service improvement efforts.

On a weekly to monthly basis, Personal Service Supervisors Meet with managers or other supervisors to stay informed of changes affecting operations. They might also Recruit and hire staff members.

In addition, they Analyze and record personnel or operational data and write related activity reports.

Although specific duties may vary, many of them Participate in continuing education to stay abreast of industry trends and developments.

To some Personal Service Supervisors, it is also their responsibility to Take disciplinary action to address performance problems.

Working life

More than 40 hours per week

Regular schedule like a 9 to 5

In a typical work week as a Supervisor of Personal Service Worker, you can expect to work more than 40 hours per week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/ooh/personal-care-and-service/home.htm

http://www.bls.gov/oes/current/oes391021.htm