What Do Order Clerks Do: Job Description, Responsibilities and Duties

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daily life of an Order Clerk
are Order Clerks happy with their job

Order Clerks

Other names for this job might include Ad Taker, Administrative Assistant, Advertising Clerk, Advertising Space Clerk, Auto Locator, Back Order Clerk, Blood Bank Credit Clerk, Blood Bank Order Control Clerk, Catalogue Clerk, Classified Ad Clerk

  • $34080
  • 58%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
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Being An Order Clerk: What You Really Do

In this job description guide, you will find out what do Order Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as an Order Clerk or not.

Job summary

Order Clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

We asked Order Clerks how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


58% of them said they were satisfied with their job and 38% said they find that their job makes the world a better place or helps to make someone else’s life better.

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Typical day

On a daily basis, Order Clerks Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. They Prepare invoices, shipping documents, and contracts.

1 of the main responsibilities as An Order Clerk is to Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Some may also Receive and respond to customer complaints.

In a normal work day, another thing that Order Clerks do is they Verify customer and order information for correctness, checking it against previously obtained information as necessary.

In addition to that, they Direct specified departments or units to prepare and ship orders to designated locations..

A typical day for An Order Clerk look like this:

Obtain personal or financial information about customers or applicants.
Prepare documentation for contracts, transactions, or regulatory compliance.
Provide notifications to customers or patrons.

We asked some Order Clerks a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?76% said yes
Do you have to use email everyday in this job?49% said yes
How important is it to work in a team in this job?18% said very important
Do you have group discussions everyday in this job?41% said yes
Do you have to meet strict deadlines everyday in this job?33% said yes
Do you talk or work with customers everyday in this job?46% said yes
Do you have to deal with angry customers everyday in this job?48% said yes
Do you have to make decisions everyday in this job?40% said yes

Other responsibilities

Besides the “typical day” things that Order Clerks do, they Adjust inventory records to reflect product movement. They might also Inspect outgoing work for compliance with customers’ specifications.

On a weekly to monthly basis, Order Clerks Calculate and compile order-related statistics, and prepare reports for management.

A typical week or month for them might include:

Maintain inventory records.
Inspect items for damage or defects.
Calculate financial data.
Compile data or documentation.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as An Order Clerk, you can expect to work 40 hours per week.

Do Order Clerks work in an office-style work environment?


Once a week

Once a month

Once a year


Do Order Clerks work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do Order Clerks work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Organizers and The Persuaders

You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

How we can help

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Order Clerks job description, what do Order Clerks do, typical day for Order Clerks, what is it like to work as an Order Clerk, how many hours do Order Clerks work, day to day work of an Order Clerk

Additional resources


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