What Do Freight Forwarders Do: Job Description, Responsibilities and Duties

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daily life of a Freight Forwarder
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Freight Forwarders

Other names for this job might include Account Manager, Air Cargo Agent, Air Export Agent, Air Export Coordinator, Export Coordinator, Export Freight Clerk, Freight Forwarder, Freight Router, GSA Coordinator, Import Export Clerk

  • $44470
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • High
    Job growth
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Being A Freight Forwarder: What You Really Do

In this job description guide, you will find out what do Freight Forwarders do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Freight Forwarder or not.

Job summary

Freight Forwarders research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.

We asked Freight Forwarders how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


66% of them said they were satisfied with their job and 48% said they find that their job makes the world a better place or helps to make someone else’s life better.

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Typical day

On a daily basis, Freight Forwarders Select shipment routes, based on nature of goods shipped, transit times, or security needs. They Determine efficient and cost-effective methods of moving goods from one location to another.

1 of the main responsibilities as A Freight Forwarder is to Reserve necessary space on ships, aircraft, trains, or trucks.

Some may also Arrange delivery or storage of goods at destinations.

In a normal work day, another thing that Freight Forwarders do is they Calculate weight, volume, or cost of goods to be moved.

In addition to that, they Prepare shipping documentation, such as including bills of lading, packing lists, dock receipts, or certificates of origin..

A typical day for A Freight Forwarder look like this:

Analyze shipping information to make routing decisions.
Analyze shipping information to make routing decisions.

We asked some Freight Forwarders a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?96% said yes
How important is it to work in a team in this job?68% said very important
Do you have group discussions everyday in this job?62% said yes
Do you have to meet strict deadlines everyday in this job?78% said yes
Do you talk or work with customers everyday in this job?36% said yes
Do you have to deal with angry customers everyday in this job?30% said yes
Do you have to make decisions everyday in this job?76% said yes

Other responsibilities

Besides the “typical day” things that Freight Forwarders do, they Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies. They might also Obtain or arrange cargo insurance.

A typical week or month for them might include:

Analyze shipping information to make routing decisions.
Arrange insurance coverage.

Working life

Working hours

More than 40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as A Freight Forwarder, you can expect to work More than 40 hours per week.

Do Freight Forwarders work in an office-style work environment?


Once a week

Once a month

Once a year


Do Freight Forwarders work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do Freight Forwarders work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Organizers and The Persuaders

You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Career type

Office and Administration
Green New & Emerging
Warehousing and Distribution Center Operations

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Related to Freight Forwarders Job Description

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Additional resources


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Freight Forwarders
Written by: Stanley Tan
Freight Forwarders research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.
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