Day in the life of
Security Field Technician – Charles S.
As a Field Technician, my day-to-day consists mainly of in-home customer visits. So my time is largely spent at customer homes installing and servicing equipment, coaching them on using their equipment, or driving from one job to the next in my company van.
For new customers, services include assessing their security needs, installing the latest equipment, and teaching them how to use their equipment.
We offer every customer a free consultation of their entire home. Everyone’s home has different needs, so this expert advice is key for anyone looking into security. We identify ideal placement for security devices, find any security weak spots, and address areas of concern.
The particulars of a customer’s home play a large part in what devices they need and how easy/difficult they will be to install. Proper placement is everything, and after a while, an experienced tech can probably tell a customer where their outlets are before we even walk in the house!
We test internet speed to ensure the service is sufficient to support the equipment and make sure the home is equipped for any devices the customer wants. For example, if the customer wants a video doorbell camera, a minimum speed of 3Mbps upload and download speed is required at the mounting location, and they need to already have a working wired doorbell.
An installation may include security panels and motion sensors, cameras and video doorbells, smoke alarms, smart home automation devices, structured wiring, and more — all of which are connected to our 24/hour monitoring centers.
Teaching customers to use their system is also extremely important. We set them up, help them download our mobile app, and teach them all the basics actions, like using their codes and arming/disarming their systems. We want them to feel comfortable and confident using their systems, and that means a lot to our customers. And of course, we work with our monitoring team to test and retest their system, making sure everything works correctly.
For existing customers, we also provide service visits as needed to test, upgrade, and troubleshoot system components.
Pros
- We do work that really matters because it helps keep people safe.
- We receive extensive training, both in the classroom and on-the-job shadowing.
- Helping people solve problems and giving them peace of mind is very rewarding.
- I meet new people every day!
- I’m always up to date on the latest security and smart home automation trends and technology.
Cons
- As we travel from job to job, getting stuck in traffic on the way to a customer visit can be frustrating!
- Like anyone who is experiencing trouble with technology, we may find customers a little frustrated from time to time when we arrive at a job. It’s never personal, but it does require some soft skills like patience and strong communication. At the end of the day, customers are always very appreciative of the time and care we invest.
- This could potentially be seen as a pro or a con to different individuals: Because the security industry is always evolving and Field Technicians need to be experts, my job involves constant learning and training.
