What Do Ushers and Lobby Attendants Do (including Their Typical Day At Work)

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Job Description, Daily Responsibilities, and Work Life.

Job Description

Ushers and Lobby Attendants assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. They also greet patrons attending entertainment events.

Other tasks include:

  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Count and record number of tickets collected.
  • Lead tours and answer visitors’ questions about the exhibits.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.

We asked Ushers and Lobby Attendants how satisfied they are with their job. Here is what they said.

Job satisfaction

69%

How meaningful is this job

60%


69% of them said they were satisfied with their job and 60% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical Day At Work

On a daily basis, Ushers and Lobby Attendants operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. They greet patrons attending entertainment events.

A typical day for an Usher, Lobby Attendant and Ticket Taker will also include:

  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Page individuals wanted at the box office.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Count and record number of tickets collected.

We asked some Ushers and Lobby Attendants a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?57% said yes
How important is it to work in a team in this job?39% said very important
Do you have group discussions everyday in this job?87% said yes
Do you talk or work with customers everyday in this job?69% said yes
Do you have to deal with angry customers everyday in this job?35% said yes
Do you have to make decisions everyday in this job?44% said yes

Other responsibilities

Besides their typical day, Ushers and Lobby Attendants also work with others to change advertising displays. They may also manage inventory or sale of artist merchandise.

On a weekly to monthly basis, Ushers and Lobby Attendants Schedule or manage staff, such as volunteer usher corps. They might also Manage informational kiosks or displays of event signs or posters.

In addition, they Search for lost articles or for parents of lost children.

Although specific duties may vary, many of them Page individuals wanted at the box office.

To some Ushers and Lobby Attendants, it is also their responsibility to Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.


Working life

Working hours

Less than 40 hours per week

Working schedule

Regular schedule like a 9 to 5

In a typical work week as an Usher, Lobby Attendant and Ticket Taker, you can expect to work less than 40 hours per week.

Do Ushers and Lobby Attendants work in an office-style work environment?

Every day
89%


Once a week
5%


Do Ushers and Lobby Attendants work outdoors?

Never
62%


Once a year
24%



Is this right for me

Best personality for this career

The Helpers and The Organizers

People who are suitable for this job tends to like working with, communicating with, and teaching people. They like helping or providing service to others..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.




Learn more about Ushers and Lobby Attendants

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Salary
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Is This Right For Me

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Related to Ushers, Lobby Attendants and Ticket Takers Job Description

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Additional resources

http://www.bls.gov/oes/current/oes393031.htm


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