Should I Become A Help Desk Technician (One Minute Quiz)

Alyssa Omandac

Career Quiz and Most Suitable Personality

Help Desk Technicians

Help Desk Technicians A help desk technician provides crucial support to people who are using different types of technology. These professionals are an essential part of IT teams around the world, and they help customers and clients to solve technical issues in a timely fashion.


Find a job you love and you will never work a day in your life.Confucius

Table of contents
  1. Career Quiz
  2. Suitable Personality Type
  3. Pros and Cons

Career Quiz

In this career quiz, there are 8-10 questions that will give you a pretty good perspective on whether this career is right for you.

There are 3 answers to each question: Dislike, Maybe, and Like.

Answer “Like / Yes” if you tell yourself “Yes! I would love do this” or “Yeah, I’m that type of person”.
Answer “Okay / Maybe” if you tell yourself “Umm…I think I will be okay with that”.
Answer “Dislike / No” if you tell yourself “Ugh…Sounds boring” or “No way!”.

Ready? Let’s start!

Question Yes Maybe No
Do you love working with computers and software enough to want to be a help desk technician?
Can you keep a cool head in the moment to help people solve problems as a help desk technician?
Does performing computer repairs and maintenance as a help desk technician sound appealing to you?
Will working odd hours as a help desk technician bother you?
Can you deal with angry customers yelling at you while taking calls as a help desk technician?
Are you patient enough to help people who aren’t as tech-savvy as you while on the job?
Are you willing to continually learn about new technology and software innovations as a help desk technician?
Are you prepared to acquire the necessary skills to become a good help desk technician?

Your Results


Now count how many points you have.

Dislike = 0 point
Okay = 1 point
Like = 2 points

After you’re done counting your points. Click below to view your results.

Suitable Personality Type

You can read more about these career personality types here.

To thrive as a help desk technician, it’s going to be necessary to love learning about computers and technology. These professionals have to be very tech-savvy, and they need to be willing to continue learning about technology since it’s constantly evolving. You also have to possess great communication because you need to talk customers through tech problems so that you can solve their issues. Patience is imperative because you’ll be dealing with many irate customers who are having a tough time with tech issues.

Pros and Cons


Help Desk Technicians Are In-Demand

The fact that help desk technicians are in-demand will make it much easier for you to find a job. People need help desk technicians more than ever now, and it’s not going to be as difficult to find a job as it would be in many other industries.

The Pay is Good

The pay for being a help desk technician is good even when you’re starting out. Compared to similar careers that require technical skills and education, you’ll be able to start making decent money right away.

You Can Advance Your Career

You can start off as a help desk technician and will be able to continue to move up the ladder. Advancing your career and earning a higher title will mean much higher pay in the future.

It's Never Boring

You’re going to stay pretty busy as a help desk technician, and it’s unlikely that you’ll get bored with your work. You’ll constantly be helping people or working on repairs, and this can make workdays go by quickly.


Dealing with Irate Customers

Dealing with irate customers will likely be the most difficult aspect of the job for many. Sometimes customers will be mad when things aren’t working properly, and it won’t be simple to fix problems when customers are yelling at you or complaining while you’re trying to think.

You Might Have to Work Odd Hours

It’s possible that you might have to work odd hours if you aren’t lucky. Not every help desk technician is going to get to work standard hours during the day, and sometimes you might get shifts that are less than desirable.

Don’t know which career to pursue?

Take the career quiz to find careers that match your personality type.

Take The Career Quiz