What Do Gaming Supervisors Do (including Their Typical Day At Work)

Job Description

Gaming Supervisors supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints. They also monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Other tasks include:

• Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Greet customers and ask about the quality of service they are receiving.
• Perform paperwork required for monetary transactions.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Resolve customer or employee complaints.

We asked Gaming Supervisors how satisfied they are with their job. Here is what they said.

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77% of them said they were satisfied with their job and 20% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Gaming Supervisors monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. They establish and maintain banks and table limits for each game.

A typical day for a Gaming Supervisor will also include:

• Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Resolve customer or employee complaints.

We asked some Gaming Supervisors a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	72% said yes
	How important is it to work in a team in this job?	79% said very important
	Do you have group discussions everyday in this job?	94% said yes
	Do you talk or work with customers everyday in this job?	85% said yes
	Do you have to deal with angry customers everyday in this job?	53% said yes
	Do you have to make decisions everyday in this job?	64% said yes

Other responsibilities

Besides their typical day, Gaming Supervisors also interview, hire, or train workers. They may also evaluate workers’ performance and prepare written performance evaluations.

On a weekly to monthly basis, Gaming Supervisors Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. They might also Determine how many gaming tables to open each day and schedule staff accordingly.

In addition, they Establish policies on types of gambling offered, odds, or extension of credit.

Although specific duties may vary, many of them Report customer-related incidents occurring in gaming areas to supervisors.

To some Gaming Supervisors, it is also their responsibility to Resolve customer or employee complaints.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as a Gaming Supervisor, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/personal-care-and-service/gaming-services-occupations.htm

https://www.americangaming.org/

http://www.casinocareers.com/