What Does A Funeral Service Manager Do (including Their Typical Day at Work)

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Salary, Job Description, How To Become One, and Quiz

Funeral Service Managers

Funeral Service Managers plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Salary
$91530
Becoming One
Medium
Education
Associate's degree
Job Satisfaction
Job Growth

Personality





Find a job you love and you will never work a day in your life.Confucius

What they do

Funeral Service Managers plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.

Typical day

On a daily basis, Funeral Service Managers monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. They identify skill development needs for funeral home staff.

A typical day for a Funeral Service Manager will also include:

  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Offer counsel and comfort to families and friends of the deceased.

Other responsibilities

Besides their typical day, Funeral Service Managers also explain goals, policies, or procedures to staff members. They may also review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.

On a weekly to monthly basis, Funeral Service Managers evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. They might also sell funeral services, products, or merchandise to clients.

In addition, they negotiate contracts for prearranged funeral services.

Although specific duties may vary, many of them schedule funerals, burials, or cremations.

To some Funeral Service Managers, it is also their responsibility to offer counsel and comfort to families and friends of the deceased.

Freedom to make decisions

How much decision making freedom does this job offer?

No freedom
0%

Very little freedom
0%

Limited freedom
0%

Some freedom
39%

A lot of freedom
61%

Structured vs unstructured work

To what extent is this job structured for you versus allowing you to determine your own tasks, priorities, and goals?

No freedom
0%

Very little freedom
0%

Limited freedom
15%

Some freedom
19%

A lot of freedom
66%


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What is the job like

Job satisfaction

Very High

Is this job meaningful

High

75% said they were satisfied with their job and 62% said they found their job meaningful.


Willis Turner, CAE
Virtual Memorial Gatherings

My first task at the beginning of the day is to check my calendar for appointments, review the client details and prepare for each appointment. Since our company provides virtual services, all of my appointments with clients are by telephone or Zoom video call.

Setting up to live stream a funeral

Setting up to live stream a funeral

Some of my time is spent with prospective clients as we provide a complimentary consultation first to see if our services are a good fit for their needs.

Once a client has booked an event with us I spend time assisting them with putting together the details of the virtual memorial or funeral service.

A lot of time is spent asking questions and listening to the client to help them create an event that is special and meaningful to them. A lot of attention is spent reviewing and confirming all of the details, so it is important to make detailed notes and have a good sense of project management.

Project management is very important aspect of my job and takes up a good portion of my day. I review the project files for each client and follow up with other team members on the status of tasks, manage due dates and confirm details with clients.

Sourcing new vendors or contacting existing vendors to build and maintain relationships is important. I rely on many 3rd parties for services such as videographers, venues, translators and more to help meet the needs of our clients.

Office setup for virtual meetings and conducting virtual memorials

Office setup for virtual meetings and conducting virtual memorials

Pros

No two events are exactly alike, so I can develop a general template for the event framework, every event needs to be created from a blank canvas. That makes the work very interesting.

Cons

One of the downsides of funeral planning is that you are exposed to a lot of grief and it is hard to separate yourself from it. The gratification that comes from helping people when they are at their most vulnerable and being a comfort to them is extremely rewarding.

Willis Turner, CAE
Virtual Memorial Gatherings


Pros

Suitable for people who like to start and carry out projects.

Suitable for people who value relationships between co-workers and customers and want to work in a friendly non-competitive environment.

This career is perfect for people who love to work indoors.

It is not too difficult to get into this career. Previous work-related skill, knowledge, or experience is required for this career.

Demand for this career is growing fast.

Cons

Not suitable for people who like practical and hands-on work.

Long working hours (More than 40 hours per week).

How much do they make

Average salary

$91530 per year

Average hourly wage

$44 per hour

Entry-level Funeral Service Managers with little to no experience can expect to make anywhere between $42,990 to $55,400 per year or $21 to $27 per hour.

Salary range Hourly Annual
Highest (Top 10%) $75 $156,940
Senior (Top 25%) $51 $106,260
Middle (Mid 50%) $36 $74,200
Junior (Bottom 25%) $27 $55,400
No experience (Bottom 10%) $21 $42,990

What is the work day like

Working hours

Less than 40 hours
12%

40 hours
32%

More than 40 hours
56%

Working schedule

46%

54%

0%

Work with group or team

How important is it to work with others in a group or team in this job?

Not important at all
12%

Fairly important
0%

Important
15%

Very important
0%

Extremely important
73%

Deal with external customers

How important is it to work with customers in this job?

Not important at all
12%

Fairly important
0%

Important
2%

Very important
12%

Extremely important
73%

Manage or lead others

How important is it to coordinate or lead others in completing work activities in this job?

Not important at all
12%

Fairly important
0%

Important
2%

Very important
10%

Extremely important
76%

Email

How often do you use email in this job?

Once a week
0%

Every day
87%

Telephone

How often do you have telephone conversations in this job?

Once a week
0%

Every day
88%

Group discussions

How often do you have group discussions in this job?

Once a week
0%

Every day
75%

Public speaking

How often does this job require you to do public speaking?

Never
12%

Once a year
27%

Once a month
13%

Once a week
20%

Every day
28%

Frequency of conflict situations

How often are there conflict situations in this job?

Never
12%

Once a year
16%

Once a month
40%

Once a week
27%

Every day
4%

Dealing with angry people

How often do you have to deal with angry, unpleasant, or discourteous individuals in this job?

Never
0%

Once a year
12%

Once a month
57%

Once a week
17%

Every day
14%

Dealing with physically aggressive people

How often do you have to deal with physically aggressive people in this job?

Never
67%

Once a year
22%

Once a month
11%

Once a week
0%

Every day
0%

Level of competition

How much competitive pressure is in this job?

Not competitive at all
14%

Slightly competitive
26%

Moderately competitive
34%

Highly competitive
15%

Extremely competitive
11%

Repetition in this job

How important is repeating the same type of task over and over in this job?

Not important at all
3%

Fairly important
46%

Important
14%

Very Important
27%

Extremely Important
11%

Impact of decisions on co-workers or company results

What results do your decisions usually have on other people or the reputation or financial resources of your employer?

No impact
0%

Minor impact
12%

Moderate impact
0%

Important impact
40%

Very important impact
48%

Frequency of decision making

How frequently do you have to make decisions that affect other people, the financial resources, and/or the reputation of the company?

Never
0%

Once a year
12%

Once a month
15%

Once a week
10%

Every day
63%

Responsibility for others’ health and safety

How much responsibility is there for the health and safety of others in this job?

No responsibility
12%

Limited responsibility
13%

Moderate responsibility
2%

High responsibility
37%

Very high responsibility
36%

Responsibility for outcomes and results

How much responsibility is there for the work outcomes and results of other workers?

No responsibility
0%

Limited responsibility
12%

Moderate responsibility
25%

High responsibility
14%

Very high responsibility
49%

What is the work environment like

Office-style environment

Indoors in an environmentally controlled condition

Never
25%

Once a year or more
2%

Once a month or more
0%

Once a week or more
4%

Every day
69%

Warehouse-style environment

Indoors in a non-controlled environmental condition such as a warehouse

Never
33%

Once a year or more
3%

Once a month or more
10%

Once a week or more
52%

Every day
2%

Outdoors

Outdoors exposed to all weather conditions

Never
2%

Once a year or more
12%

Once a month or more
22%

Once a week or more
58%

Every day
5%

Outdoors – Under Cover

Outdoors but under cover (e.g. structure with roof but no walls)

Never
54%

Once a year or more
1%

Once a month or more
15%

Once a week or more
28%

Every day
2%

How to become one

Difficulty to become one

Medium
You will need previous work-related skill, knowledge, or experience. Most careers in this difficulty category require training in vocational schools, related on-the-job experience, or an Associate’s degree, and one or two years of on-the-job training. Similar careers include Travel Agents, Agricultural Technicians, Court Reports, and Medical Assistants.

Required level of education

What level of education do you need to perform the job?

Less than a High School Diploma
0%

High School Diploma or equivalent
8%

Post-Secondary Certificate
0%

Some College Courses
0%

Associate’s Degree or similar
57%

Bachelor’s Degree
12%

Post-Baccalaureate Certificate
9%

Master’s Degree
0%

Post-Master’s Certificate
0%

First Professional Degree
13%

Doctoral Degree
0%

Post-Doctoral Training
0%

Relevant work experience

How much related work experience do you need to get hired for the job?

None
0%

1 month
0%

1 to 3 months
0%

3 to 6 months
0%

6 months to 1 year
8%

1 to 2 years
55%

2 to 4 years
25%

4 to 6 years
0%

6 to 8 years
0%

8 to 10 years
0%

Over 10 years
12%

On The Job Training

How much on the job training do you need to perform the job?

None or short demonstration
11%

1 month
2%

1 to 3 months
20%

3 to 6 months
0%

6 months to 1 year
30%

1 to 2 years
34%

2 to 4 years
2%

4 to 10 years
0%

Over 10 years
0%

Should you become one

Best personality for this career
The Entrepreneur

People with this personality likes to start and work on projects. They also like leading people and making many decisions.

19%

29%

29%

62%

100%

67%

You can read more about these career personality types here.

People who are suitable for this job tend to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk-taking and often deal with business.

They also like following set procedures and routines. They like working with data and details more than with ideas.

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